Contacting Technical And Solution Support; Polycom Technical Support; Polycom Solution Support - Polycom RealPresence Group Series User Manual

User's Guide for the Polycom RealPresence Group Series and the Polycom Touch Control

Contacting Technical and Solution Support

Polycom Technical Support

Polycom Solution Support

Polycom, Inc.
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
To contact Polycom Technical Support, go to support.polycom.com.
Enter the following information about your RealPresence group system, then
ask a question or describe the problem. This information helps us to respond
faster to your issue:
• To find your system's 14-digit serial number, go to
System Detail or locate the number on the back of the system.
• To find the software version of your system, go to
System Detail.
• To find active alert messages generated by your system, go to
Status.
• To find information about your network, go to
Network.
• Provide any troubleshooting steps that you have already tried.
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its certified
Partners. These additional services will help customers successfully design,
deploy, optimize and manage Polycom visual communications within their
UC environments.
Professional Services for Microsoft Integration is mandatory for Polycom
Conferencing for Microsoft Outlook, Microsoft Office Communications Server
and Microsoft Lync Server 2010 integrations. For additional information and
details please refer to
http://www.polycom.com/services/professional_services/index.html
contact your local Polycom representative.
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