Searching Documentation; Using The Knowledge Base; Contacting Technical And Solution Support; Polycom Technical Support - Polycom RealPresence Group 700 system User Manual

User's Guide for the Polycom RealPresence Group Series

Searching Documentation

Using the Knowledge Base

Contacting Technical and Solution Support

Polycom Technical Support

38
Diagnostic Screen
Camera Tracking
You can find Polycom product documentation at support.polycom.com. The
documents are grouped by Polycom video system type and system names.
For more troubleshooting information, search the Knowledge Base at
support.polycom.com.
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
Description
Provides diagnostics specific to the EagleEye Director.
Audio
Verifies microphone functionality. To use this feature,
speak aloud and verify that you can see dynamic signal
indications for two vertical microphones and five
horizontal microphones. If no signal indication appears
for a specific microphone, manually power off the
EagleEye Director and then power it back on.
Also verifies the reference audio signal: Set up a video
call. Let the far side speak aloud and verify that you can
see dynamic signal indications for the two reference
audio meters. If no signal indication appears for a
specific microphone, make sure the reference cable is
connected firmly.
After you verify microphone functionality, calibrate the
camera again.
Video
• Left Camera shows video from the left camera.
• Right Camera shows video from the right camera.
• Color Bars displays the color bar test screen.
Polycom, Inc.