Features - On The Phone; Call Transfer; Call Transfer With Consultation; Call Transfer Direct To Voicemail - Polycom Business VoiceEdge User Manual

Features — On the Phone
The features listed below are configurable through your advanced IP phone .

Call Transfer

Quickly respond to customers by transferring incoming calls to the appropriate party or to an off-site facility .
To use Call Transfer:
1 . Press the "Transfer" button on your phone .
2 . Dial the phone number or extension of your destination party . Use the "Transfer" button to designate the
end of your number .

Call Transfer with Consultation

Announce your caller to a colleague or briefly explain a caller issue to be resolved .
To use Call Transfer with Consultation:
1 . Press the "Transfer" button . Your caller is now on hold .
2 . Dial the phone number or extension of your destination party .
3 . When the second party answers, you can speak privately before you connect to your original caller . When
you are ready to connect all parties, press the "Transfer" button .
4 . Hang up and your transfer is complete .

Call Transfer Direct to Voicemail

Quickly transfer the caller to a specific voicemail box .
To use Call Transfer Direct to Voicemail:
1 . Use the switch hook or flash button on your phone to get a second dial tone .
2 . Dial
3 . Hang up and the incoming caller will be transferred directly to the destination voicemail box .

Call Hold

Call Hold enables you to quickly telephone a second number or check information while a customer is on
the line .
To use Call Hold:
1 . Press the "Hold" button on your phone .
2 . Your customer is now on hold . You can dial a second number .
3 . To deactivate Call Hold and return to your original call, press the "Resume" button on your phone .
End User
and the phone number or extension of your destination party .
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