Call Pickup; Busy Lamp Field; Shared Call Appearance; Multiple Call Arrangement - Polycom Business VoiceEdge User Manual

Call Pickup

Call Pickup allows users to answer any ringing line within their call-pickup group . A call pickup group is
defined by your site administrator and is a subset of the users in your group and configured by Comcast
VoiceEdge Customer Care .
To pick up a ringing call coming to another user of the group, users go off-hook and dial the Call Pickup
feature access code, which connects them to the ringing party . If more than one line in the call pickup group
is ringing, the call that has been ringing the longest is picked up . Users already engaged in a two-way call can
flash the switch hook to put the other party on hold and dial the Call Pickup feature access code to answer an
incoming call to the call pickup group . Users then flash the switch hook to toggle between the two parties . The
Call Park and Directed Call Pickup feature enhances the Call Pickup service so that its scope encompasses an
enterprise as opposed to being restricted to a group .
Note:
A single group can have multiple Call Pickup groups defined simultaneously, but a given user can only belong to a single Call Pickup
group .

Busy Lamp Field

Busy Lamp Field (BLF) enables IP attendant console phones or Reception Console to subscribe to a list of
resources (users) to monitor, and receive presence notifications on the state of the monitored resources . The
BLF service is a user service that supports the provisioning of an ordered list of monitored users .
The order of monitored users corresponds to the line appearance order of the monitored user on the SIP
attendant console phone .
The list of available users to be monitored is determined by the users within the enterprise or group of the user
who is assigned the BLF service . The maximum number of monitored users that can be provisioned is fifty .

Shared Call Appearance

The Shared Call Appearance service allows you to provision up to 35 locations (identity/device profiles) for
a user . These locations share the same line appearance, so they all behave as extensions of a single line, or
user .
One of these provisioned locations is the user's primary location, while the other locations are called alternate
locations . Users can be assigned any identity/device profile for their primary and alternate locations .
Note:
There is a one-time set-up charge for this feature .
To have a Shared Call Appearance configured, call into the Business VoiceEdge Support Center with the
following information:
1 . Which Unified Communications seat user requires the Shared Call Appearance?
a . What is their telephone number?
b . How many available lines does their phone have? For example, the Polycom 335 is a 2-line phone, the
Polycom 560 is a 4-line phone, and the Polycom 670 is a 6-line phone .
c . What number do you want in Position 1 (line 1) of the phone?
Note:
It is recommended that this be the device's primary User .
d . What telephone number do you want in position 2? Position 3, etc .?

Multiple Call Arrangement

The Multiple Call Arrangement (MCA) is an overlay to the Shared Call Appearance (SCA) feature . SCA with
MCA service provides the ability for multiple calls to be handled concurrently on different SCA locations for a
user . No single SCA location is considered the active location, so all locations are allowed to originate calls and
receive new incoming calls when they have an available call appearance, regardless of the activity at the other
locations .
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