Polycom Business VoiceEdge User Manual page 50

Types of Hunting
Regular
Rings each user in the order they
appear on the User List
Simultaneous
Rings all users at once
Circular
Notes the last user to answer a
call then rings the next user on
the User List
Uniform
Rings the user that has been idle
the longest
The name of the Hunt Group is passed to users along with the Caller ID number so they know what type of call
is incoming (e .g ., "Sales Group" or "Customer Care Group") .
Note:
One Hunt Group is included with each seat purchased . Additional Hunt Groups are available for a monthly charge .
To have a Hunt Group configured you need to collect the following information and then call into the Business
VoiceEdge Support Center to have it configured . Please have the following information available when calling in:
1 . What would you like to name your Hunt Group?
2 . What telephone number should be associated with this Hunt Group?
3 . What Time zone should this Hunt Group be set to?
4 . Which Hunt Group type would you like? Regular, Simultaneous, Circular, or Uniform .
5 . How many rings before the Hunt Group should go to the next User? The default is 4 rings .
6 . What telephone number should the Hunt Group Call Forward Busy or Call Forward No Answer be to?
7 . Which seats (users) would you like to have included in this Hunt Group?
8 . Any other notes or questions .
Tech Admin
Incoming call
User 1
Incoming call
User 1
Incoming call
User 1
Incoming call
User 1
User 2 User 3
User 2 User 3
User 2 User 3
User 2 User 3
User 4
User 4
User 4
User 4
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