Polycom 335 Quick Reference Manual

Comcast Business VoiceEdge
1. Use Your New Phone & Voicemail
Business VoiceEdge Voicemail
Comcast Business VoiceEdge Voicemail enables you to manage your time without
missing your calls. Callers can leave a message while you're on the phone, off-site,
or just need phone-free time to focus on a project. If you are away from the office,
you can opt to be notified via text message or email that you have messages waiting.

Setting up Voicemail

To set up your new Comcast Business VoiceEdge Voicemail service, follow these
easy-to-use instructions. The first time you call into your Comcast Business
VoiceEdge Voicemail, you will be asked to create a new password and record your
name to personalize the greeting that callers will hear when they reach your voicemail.
Note:
Each line has its own voicemail and will need to be set up individually.

Accessing Voicemail

There are three ways to access your voicemail:
From your phone:
1. A voice mail icon on the screen, a flashing line key, and a stutter dial tone indicate
one or more new voice mail messages.
To listen to voice messages:
1. Press the Msgs soft key or press
2. Press the connect soft key, and then follow voice prompts.
From your desktop:
1. Log into the VoiceEdge portal at business.comcast.com/bveportal to view
voicemail online or click the "Dial Voicemail" icon on the Telephony Toolbar
Away from your office:
1. Dial your office telephone number.
2. When your personal greeting starts, press
3. Enter your password when prompted.

Placing a Call

Using the Handset:
Pick up the handset, and then dial the number. Or, dial the number first, and then
pick up the handset.
Using the hands-free Speakerphone:
• With the handset on-hook, press
soft key. Then, enter the number.
or
• Dial the number, and then press
2. Learn More
We provide a unique, interactive training program that can be completed online or on demand – whatever is most convenient for you. We recommend all users attend training
near the time of install. In addition, we have self-help videos to guide you through how to set up and use individual features – you and your colleagues can view these at any
time. Please visit business.comcast.com/getstarted for details.
OVERVIEW & FEATURE DEMO
BASIC PHONE TRAINING
UNIFIED COMMUNICATIONS
TECH ADMIN TRAINING
RECEPTION CONSOLE
|
Quick Reference Guide for Polycom 335
™
and select Features > Messages.
Menu
.
, any assigned line key, or the NewCall
or .
Advanced features for desktop and mobility integration
Manage users and group features via Business VoiceEdge portal
Learn the software based Reception Console software
Feature Buttons
Navigation Arrows
Using the optional Headset:
• With the headset connected, press
soft key.
or
• Dial the number, and then press
During a call, you can alternate between modes by pressing
up the handset.

Answering a Call

Handset: Pick up the handset.
Speakerphone: Press:
Headset (optional): Press
Incoming calls may be denied by pressing the Reject soft key during ringing.

Ending a Call

Press the EndCall soft key or the line key corresponding to the line. Or, depending
on the call mode, press
Redial
Press to display the Placed Call list. Scroll to select the desired recipient
and press again.

Call Transfer

1. During a call, press the Trans soft key (the active call is placed on hold).
2. Place a call to the party to which you want to transfer the call.
3. After speaking with the second party, press the Trans soft key to complete the
transfer.
Press the Blind soft key to transfer the call without speaking to the second party.
Transfer can be cancelled during establishment by pressing the Cancel soft key.
The original call is resumed.
High level basics of VoiceEdge
How to use your VoiceEdge phone
Polycom 335
Display
Handset
Mute
, any assigned line key, or the NewCall
.
, the line key, or the Answer soft key.
.
, press , or hang up the handset.
Monday, Tuesday
Wednesday, Thursday
Thursday
Friday
Custom session
Softkeys
Line Keys
Hold
Headset
Speaker Phone
Volume Keys
or or picking