Call Return; Call Waiting; Caller Id And Caller Id With Call Waiting - Polycom Business VoiceEdge User Manual

Call Return

Call Return enables you to call the last party that called . To call back the last party that called, the user dials a
recall feature access code . The system stores the number of the last party that called and attempts to connect
the user to that party . This service also allows the user to delete the last incoming number using a feature
access code .
To use Call Return:
1 . Dial
available . For example, Anonymous or Restricted callers would not have an available number to call back .
2 . Dial

Call Waiting

Take a second call without disconnecting the first . When you're on the phone, a Call Waiting tone
alerts you that you have an incoming call . Call Waiting enables you to put the first caller on hold and answer
the second call . If you're on an important call and do not wish to answer the incoming call, you can simply
continue talking .
You can also temporarily cancel Call Waiting so that you will not be disturbed during a critical call . If you
temporarily cancel Call Waiting, incoming calls will be forwarded directly to your voicemail . Call Waiting is
automatically restored for the next call .
To use Call Waiting:
1 . When you hear the Call Waiting tone, press the "Hold" button or the flash hook .
2 . Your first call will be placed on hold . Press the "Answer" button to answer the second call .
3 . You can alternate the two calls as often as you'd like by using the "Resume" and "End Call" buttons .
To temporarily cancel Call Waiting from your phone:
1 . Lift the receiver and listen for the dial tone .
2 . Press
3 . Call Waiting is canceled for the current call only .
Note:
Call Waiting is also available with Standard seats . Call Waiting is not available with Hunt Group .

Caller ID and Caller ID with Call Waiting

When you hear the Call Waiting tone, Caller ID with Call Waiting enables you to see the number, and where
available, the name of your incoming caller . If you decide you want to answer the second call, place the first
caller on hold by using the "Hold" button, then press the "Answer" button . If you choose not to answer the call,
the caller will be forwarded directly to your voicemail .
End User
from your phone . The last call received will attempt to be placed, if the number was
from your phone if you would like to delete the last called number .
, then dial the party you wish to call .
To activate/deactivate Call Waiting online:
1 . From the Main Navigation Page, click "Call Control" .
2 . Click "Call Waiting" .
3 . Select "On" or "Off" to enable or disable Call Waiting
for all calls, then click "Apply" .
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