Contact Directory; Do Not Disturb; Change Volume; Additional Phone Features - Polycom VVX500 Series Reference Manual

Contacts and Favorites (Speed Dial Keys)

Contact Directory

To view your directory
Tap Directories from Home View. If a Corporate
1)
Directory is on your phone, tap Contact Directory on
the directory screen.
To add a contact
1) Navigate to your Contact Directory and tap
2) Type the contact's information, and tap Save.
To make a contact a Favorite
1) Navigate to your Contact Directory and tap the
contact.
Tap Add to Favorites, and tap Yes to confirm.
2)
3) Tap to exit.
To update contact information
1) Navigate to your Contact Directory and tap the
contact.
2) Tap , update the contact's information, and tap
Save.
To delete a contact
1) Navigate to your Contact Directory and tap the
contact.
2) Tap , and tap Yes to confirm.
To search for a contact
Navigate to your Contact Directory and tap Search.
1)
Enter search criteria, and tap Search.
2)
To dial a contact from your directory
1) Navigate to your Contact Directory and tap the
contact.
2) From the contact's information screen, tap the
contact's phone number.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favorite (Your
top ranked Favorites appear as Speed Dial
Keys).
Favorites (Speed Dial Keys)
Favorites are contacts you call most often. Favorites
display in your Favorites list and Lines view as Speed Dial
Keys. They also display when you tap the phone line in
Home view. (Note that the display of Favorites may be lost
after a phone reboot.)
To view your Favorites list
1) Tap New Call from Home View, and tap Favorites.
To make a contact a Favorite
2) Navigate to your Contact Directory and tap the
contact.
3) Tap Add to Favorites, and tap Yes to confirm.
4) Tap to exit.
R38-500 Series v2.2
To speed dial a Favorite
1) Tap the Favorite (Speed Dial Key) from Lines View or
your Favorites list.
To reorder your favorites list
•
Update the contact's Favorite Index number in the
Contact Directory.
Notes
•
Monitored Lines (BLF Keys) are part of an optional
. add-on, and are managed by your phone system
administrator. Up to 9 can be configured.
•
Line Appearance Keys (3 standard) can ndependently
handle live calls. With the add-on up to 12 total Line
Appearance Keys can be configured (3 standard, 9
additional). These are also managed by your phone
system administrator.
•
Speed Dial Keys: Your Favorites can be added and
changed on your phone by designating personal
directory entries as favorites and then by ranking
them. Your top ranked favorites are displayed as
speed dial keys. These can be added up to the
phone's limit of 12 total line keys; speed dial keys are
displayed where line keys are not being used by BLF
Keys or Line Appearance Keys.
ACD Call Queues (If Enabled)
To log into a Call Queue
1) Tap ASignIn. When you are signed into a call queue,
a green icon will be displayed next to your line.
To log out of a Call Queue
1) Tap More, More and then tap ASignOut. After logging
out, a white icon will be displayed next to your line.
To change your agent state to unavailable while logged in:
Tap More and then Unavailable.
1)
2) Tap the status that best describes the reason for not
being available (e.g., out to lunch, in a meeting, etc.).
Tap More and then Available to begin receiving calls
3)
from queue(s).

Additional Phone Features

Muting the Microphone

•
During a call, press
can't hear you.
•
To disable Mute, press

Do Not Disturb

•
To disable ringing, tap DND. The LCD display will
show a "DND" icon and any incoming calls will be
directed to voicemail.
•
Tap DND again to re-enable ringing.

Change Volume

•
To change call volume, press
•
To change the ringer volume, press
the phone is idle or ringing.
TelNet OfficeEdge Complete Reference Guide
(Mute button) so other parties
again.
during a call.
when
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