Automatic Callback; Basic Call Logs; Push To Talk; Business Voiceedge Auto Attendant - Polycom Business VoiceEdge User Manual

Automatic Callback

When enabled in the Web portal, you are prompted to activate Automatic Callback when you get a busy signal
while calling another intra-group user . This feature will monitor and notify you with a distinctive ring when the
user becomes available .

Basic Call Logs

The Basic Call Logs service allows for you to see the 20 last missed, placed or dialed calls . The maximum
number is 20 entries per call type . These Basic Call logs are viewable by Unified Communications seat users
in the toolbar .

Push to Talk

Push to Talk allows people to call each other and have the phone answer automatically . You can control which
users call you this way through the Web portal . If you would like this feature activated or modified, please call
800-472-4176 .

Business VoiceEdge Auto Attendant

Auto Attendant ensures that incoming calls receive prompt, consistent and professional treatment .
Customers route themselves via menu prompts directly to the specific information or department they seek .
Auto Attendants can provide information frequently asked for like hours of operation, make sales and daily
"specials" announcements or give detailed directions to your location .
Auto Attendant gives your company the "Big Business" sound of multiple departments with a receptionist or
frees your receptionist for other duties .
Note:
There is a monthly charge for this feature .
Auto Attendant Options can be routed to internal company telephone numbers, cellular telephone numbers
and other external numbers, voicemail boxes and Hunt Groups .
Incoming call
Option 1
Customer Service Hunt Group
Option 2
Ext . 317
Option 3
303-555-1234
Option 4
Ext . 525
Option 5
Event Planning Auto Attendant
Option 1
Option 2
Option 3
Option 4
Tech Admin
'Press 1 for Corporate Events'
'Press 2 for Event Billing'
Etc .
Etc .
Agent 1
Agent 2
Agent 3
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