Hitachi Simple Modular Storage 100 User Manual page 73

Table 5-1: Troubleshooting (Continued)
Symptom
Hitachi Storage Navigator Modular 2
cannot communicate with the array
Array or part has failed
Unidentified failure has occurred
1. Check that both power cables are connected to the
array and to working AC outlets, and that the
Power LEDs above each receptacle on the back panel
are blinking.
2. Check that the MAIN SW switch on both arrays is in
the ON position.
3. Check that the Power and EXT LEDs on both arrays
are ON.
4. Check whether other devices in your network, such as
a router or switch, is the cause of the problem.
5. Turn off your Hitachi Simple Modular Storage 100.
Verify that the front panel Power LED goes OFF. If the
Power LED is ON, disconnect both power cables and
verify that the front panel Power LED is OFF.
6. Turn on your Hitachi Simple Modular Storage 100 and
verify that the Ready LED goes ON.
7. Repeat steps 4 and 5 again.
8. If these steps do not resolve the problem, see
or part has
1. Start Storage Navigator Modular 2. If it fails to start,
see
2. Go to the Explorer pane and select Resources >
Arrays.
3. In the Arrays pane, check for a failed array. If you find
one, select Components > Trays.
4. From the Alerts screen, click the Details button to
check for additional failed parts.
5. Read any detailed information about the failed part.
6. If the failed component is a drive, order a
replacement drive from the Hitachi Web Portal at
http://support.hds.com.
1. If using preinstalled Hitachi software (see
Features on page
that product.
2. Turn off your Hitachi Simple Modular Storage 100.
Verify that the front panel Power LED goes OFF. If the
Power LED is ON, disconnect both power cables and
verify that the front panel Power LED is OFF.
3. Turn on your Hitachi Simple Modular Storage 100 and
verify that the Ready LED goes ON.
4. If these steps do not resolve the problem, see
or part has failed
Troubleshooting
Hitachi Simple Modular Storage 100 User's Guide
Suggested Actions
failed, below.
Unidentified failure has occurred, below.
1-2), refer to the documentation for
above.
Array
Key
Array
5–7