Hitachi Simple Modular Storage 100 User Manual page 72

Symptom
Host cannot access storage
A failure other than an array failure occurs 1. Check that the host is turned on.
Hitachi Storage Navigator Modular 2 will
not start
5–6
Table 5-1: Troubleshooting (Continued)
1. Verify that the port activity LED on the used iSCSI
2. Check that all iSCSI cables are connected securely at
3. Send a ping command from the host to your Hitachi
4. Check whether other devices in your network, such as
5. If these steps do not fix the problem, visit the Hitachi
2. Verify that the port activity LED on the used iSCSI
3. Send a ping command from the host to your Hitachi
4. Check your CHAP authentication, LUN Manager,
1. Be sure the computer acting as the management
2. Check the settings of your Web browser.
3. Verify that the Storage Navigator Modular 2 server is
4. Verify that your host has Java Runtime Environment
5. Verify that the correct IP address was entered in the
6. If these steps do not fix the problem, you may need
Troubleshooting
Hitachi Simple Modular Storage 100 User's Guide
Suggested Actions
data ports is ON (see Figure 2-3 on page
try a different iSCSI data port.
both ends.
Simple Modular Storage 100. If the ping fails, verify
that the host is communicating with your Hitachi
Simple Modular Storage 100 at the appropriate IP
address.
a router or switch, are the cause of the problem.
Web Portal at http://support.hds.com.
data ports is ON (see Figure 2-3 on page
try a different iSCSI data port.
Simple Modular Storage 100. If the ping fails, verify
that the host is communicating with your Hitachi
Simple Modular Storage 100 at the appropriate IP
address.
mapping, and LUN settings.
console meets the minimum requirements described
in Required Items Supplied by the User on page
working.
(JRE) version 1.6 (update 2) installed. This is a free
download from http://java.sun.com/javase/
downloads/index.jsp.
Web browser address bar.
to reinstall the Storage Navigator Modular 2 software.
2-4). If not,
2-4). If not,
3-8.