Getting Help; Support Contact Information; Hds Support Web Site - Hitachi Simple Modular Storage 100 User Manual

Getting Help

If you have questions after reading this guide, contact an HDS authorized
service provider or visit the HDS support website:

Support Contact Information

If you purchased this product from an authorized HDS reseller, contact that
reseller for support. For the name of your nearest HDS authorized reseller,
refer to the HDS support web site for locations and contact information.
To contact the Hitachi Data Systems Support Center, please visit the HDS
website for current telephone numbers and other contact information.
http://support.hds.com
Please provide at least the following information about the problem:
• Product name, model number, part number (if applicable) and serial
number
• System configuration, including names of optional features installed,
host connections, and storage configuration such as RAID groups and
LUNs
• Operating system name and revision or service pack number
• The exact content of any error message(s) displayed on the host
system(s)
• The circumstances surrounding the error or failure
• A detailed description of the problem and what has been done to try to
solve it
• Confirmation that the HDS Hi-Track remote monitoring feature has
been installed and tested.
•
NOTE: To help improve the quality of our service and support, your calls
may be recorded or monitored.

HDS Support Web Site

The following pages on the HDS support web site contain other further help
and contact information:
• Home Page:
xii
http://support.hds.com
Preface
Hitachi Simple Modular Storage 100 User's Guide
http://support.hds.com