Controller Trouble - Konica Minolta Magicolor 8650 Service Manual

Field Service Ver. 2.0 Nov. 2007

17. Controller trouble

17.1 Unable to print over the network
17.1.1 The "RIP" is displayed on the machine control panel.
Step
1 An error on machine side
(Paper running out, toner running out, etc.)
2 Waiting its turn
3 The job is locked.
4 The correct division ID has not been
entered.
17.1.2 The "RIP" is not displayed on the machine control panel.
Step
1 The response of ping sent from the PC to the
machine.
2 The print destination port setting is wrong.
3 PC operates erratically temporarily.
4 Printer driver incorrectry installed.
5 The power on the machine turns OFF/ON
and operates normally.
6 Network cable is disconnected or a relay
device is faulty.
7 IP address and/or subnet mask incorrectly
set.
Confidential – for internal use only, do not distribute
Check
Check
17. Controller trouble
Result Action
Yes Correct the error.
Yes Check the machine control panel for
jobs in print queue.
Priority may be changed as necessary
Yes Enter the password to unlock the job.
Yes Enter the correct division ID in the
printer driver and try re-transmitting the
job again.(account code)
Result Action
No Go to item 5.
Yes Set the correct port.
Yes Restart the PC
No Uninstall the printer driver through the
proper steps and then reinstall it prop-
erly.
Yes No process is necessary. Only a tempo-
rally malfunction.
No Reconnect the cable and restart or
change the faulty relay device.
No Set the correct IP address and subnet
mask.
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