Matrix ETERNITY NE System Manual page 574

configure Voice Mail Auto Attendant Profile. You may configure a different profiles for different trunk
4.
types.
select the option Voice Mail Auto Attendant to Route Incoming Calls during the Day and the Night on
5.
the desired trunks. For instructions see
for each trunk port, configure Voice Mail Auto Attendant; select the Voice Mail Auto Attendant Profile
6.
number.
To use the Built-In Auto Attendant on trunks, do the following:
make a list of the trunks by their port type (CO, Mobile, SIP) and port number on which you want to use the
1.
Built-In Auto Attendant.
select the option 'Built-In Auto Attendant' to Route Incoming Calls during the Day and the Night on the
2.
desired CO, SIP, Mobile trunks.
assign Voice Modules for DID Messages. To play to callers pre-recorded voice messages as DID
3.
greetings and voice prompts at each stage of the DID call, you need to assign Voice Modules for the
following DID Messages:
• DID Welcome Greeting: played to callers when answering the DID call. Different welcome greetings
can be programmed for Working Hours and Non-working Hours. The DID Welcome Greeting message
is played once.
• DID Dial Prompt: played after the Welcome greeting message to prompt the caller to dial the desired
extension number. This message is played once.
• DID Ring Back Tone: played after the caller has dialed the number and the system is ringing the
dialed extension. This message is played continuously as the dialed extension rings.
• DID Wrong Dial message: played when the caller dials a wrong number or the number dialed by the
caller does not match with any extension number of ETERNITY NE. This message is played once.
• DID Destination Busy: played when the dialed extension is busy. This message is played once.
• DID Destination No Reply: played when the dialed extension does not respond. This message is
played once.
• DID No Dial: played when the caller has not dialed any number. This message is played once.
• DID Call Transfer to Operator: played to the caller when the call is being transferred to the Operator.
This message is played once.
Pre-recorded DID voice messages are provided in WAV format on the CD-ROM provided to you with
the ETERNITY NE.
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"CO Trunks", "Mobile Trunks" and "SIP Trunks"
Matrix ETERNITY NE System Manual