Home Node Option For Caller On No Digit Dialed; Message Play Options - Matrix ETERNITY NE System Manual

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The VMS instructs the caller/extension user to dial different digits (function codes) for each option offered in the

Home Position. For each of the Home Node options listed below, you may change the default function codes to

match your requirement.

Dial by Name: By default, 7 is the function code for Dial by Name. The VMS instructs the caller to dial 7 to

dial by name of the extension user.

Root Node: By default, 0 is the function code for reaching the Root Node (Home Position). The VMS

instructs the caller to dial 0 to reach the Home Position.

Mailbox Management: By default, 8 is the function code for Mailbox management. The VMS instructs the

extension users (mailbox owner) to dial 8 to reach their mailbox settings.

Disconnect: By default, # is the function code for disconnecting the call. The VMS instructs the caller to

dial # to disconnect the call.

Leave Message: By default, 6 is the function code for leaving messages. The VMS instructs the callers to

dial 6 to leave a message for the extension user.

Home Node option for Caller on No Digit Dialed

When the VMS attends the callers, it plays the voice messages to instruct callers, as programmed. It offers the

callers different options and the digits to be dialed for each option. The VMS waits for the caller/extension user to

dial digit for a certain time period

When the caller/extension user fails to dial the digit, the VMS times out and terminates the call, or it can be

configured to take the caller back to the Home Node.

If you want to allow the VMS to take the caller back to the Home node when the caller does not dial any digit,

specify the Home Node option:

Select Operator, if you want the VMS to take the caller to the Operator when they do not dial any digit.

Select Disconnect, if you want the VMS to disconnect the call, when the caller does not dial any digit.

Select Root Node, if you want the VMS to take the caller back to the Root Node in the graph (from which

they originally entered). When the caller is taken to the root node, they will be able to navigate the graph all

Matrix ETERNITY NE System Manual

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