The Message node can be reached only from a Menu node. Graph may be terminated at the message node.
Information Node
The Information node is a point in the graph at which the VMS delivers information to the caller. When the caller
reaches the Information node, the VMS plays the
The Information node is a useful when you want to provide information related to the company/organization,
company profile, products, new launches, distribution network, etc.
At information node, the caller has two options: i) to go to Home Position (Root Node), or ii) to disconnect.
The Information node can be reached only from a Menu node. A graph can be terminated at the Information node.
A different voice prompt can be recorded for each information node.
Illustrated below is an example of a more complex graph, with 22 nodes.
Twenty-two-node Graph:
Information
Node
'1'
14
Transfer
Node
Matrix ETERNITY NE System Manual
'1'
Menu
Node
2
'1'
'2'
'3'
5
Information
7
6
Node
Information
Node
'1'
Menu
Node
8
'2'
'3'
16
15
17
Transfer
Node
Transfer
Transfer
Node
Node
Root
1
Node
'2'
'3'
'1'
11
Message
Node
Menu
Node
3
'2'
'3'
Menu
Node
9
'1'
'2'
'3'
18
19
Transfer
Transfer
Node
Node
Menu
Node
4
'3'
'2'
13
Message
12
Node
Message
Node
Menu
Node
10
'3'
'1'
'2'
20
22
21
Transfer
Transfer
Node
Node
Transfer
Node
265
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