Accessing Department Group Voice Mail; Setting Call Forward For Department Group - Matrix ETERNITY NE System Manual

• You get Ring Back Tone as the call lands on an extension within the department group.
• Talk when the call is answered.
• Replace handset.

Accessing Department Group Voice mail

For EON & Extended IP Phone Users
When LED of Voice mail Key is turned on to indicate new message,
• Press Voice Mail key.
• VMS informs you about new message(s) in your Department Group mailbox and Personal Mailbox.
• Follow Voice Mail prompts to access Department Group mailbox.
• Press 2 to go to Department Group mailbox.
• Press 1 to listen to new messages.
• Go ON-Hook or follow voice prompts for the desired option.
For SLT Users
New messages in your mailbox will be notified according to the type of Message Wait Notification set on your
extension phone.
When the LED Lamp of the Message Waiting Key glows,
OR
When your phone plays Message Wait Ring
• Lift the handset.
• Dial 3931.
• Follow voice prompts.
• Press 2 for Department Group mailbox.
• Press 1 to listen to new messages.
• Replace handset after listening to messages. Or you may follow voice prompts.
If you hear Stuttered Dial Tone/Voice Message when you go OFF-Hook,
• Dial 3931.
• Follow voice prompts.
• Press 2 for Department Group mailbox.
• Press 1 to listen to new messages.
• Replace handset after listening to messages or follow voice prompts to continue.

Setting Call Forward for Department Group

For EON & Extended IP Phone Users
• Press DSS Key assigned to the Call Forward Department Group.
OR
• Dial 1175 (users worldwide). Users in the Phillipines, dial 1105.
• Enter the Access Code of the Department Group whose calls are to be forwarded.
• Scroll to select Call Forward Type from the following options:
36. Refer "Distinctive Rings"
Matrix ETERNITY NE System Manual
36
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for description.
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