User Absent/Present - Matrix ETERNITY NE System Manual

User Absent/Present

What's this?
Extension users may sometimes want to leave their desks, and expecting to return soon, they may not have
forwarded their calls or set Do Not Disturb on their extensions. In such cases, incoming calls will continue to land on
the extension and go unanswered. The callers have no way of knowing that the extension user is not present at the
extension and may try the extension number repeatedly.
With the User Absent/Present feature of ETERNITY, extension users, including the Operator, can set 'User Absent'
when they leave their desks. By doing so, they can block all incoming external as well as internal calls from landing
on their extension. When they return to their desks, they can set 'User Present' and receive incoming calls again.
While Do Not Disturb blocks only internal calls, User Absent can be set when you want to block all
incoming calls (external as well as internal). Thus User Absent can be used as an extension of DND to also
block external calls.
There are more options for indicating availability to other extensions. Refer the topic
more.
How it works
When an extension user of EON sets 'User Absent', the letter 'A' appears on the phone's display:
EON48P
Fri 29 JAN 16:58 A
617 Himanshu
The letter 'A' disappears when the extension user sets 'User Present'.
When an extension user of EON48/SETU VP248 calls the extension which has set 'User Absent', the text message
'User Absent' will appear on the caller's phone display.
When an SLT extension user calls the extension which has set 'User Absent', callers who dial this extension will get
an error tone.
External callers who call the extension, on which 'User Absent' is set, will get an error tone only.
• Outgoing calls can be made from the extension which has set 'User Absent'. Only incoming calls are
restricted.
• User Absent/Present can be set on an extension from the SA mode.
Matrix ETERNITY NE System Manual
"Presence" to know
845