Call Transfer Types - Matrix ETERNITY NE System Manual

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Call Transfer Types

What's this?

The VMS Auto Attendant answers calls of external callers and extension users (referred to here as 'callers') and

transfers the call to the extensions according to the Call Transfer type set for the extension.

The VMS Auto Attendant offers the following types of Call Transfer, which can be set on the extensions for the Day

Transfer to Mailbox: When the caller dials the extension number, the VMS Auto Attendant checks if the

extension number has a mailbox assigned and transfer the call to the mailbox of the extension.

Transfer immediately: When the caller dials the extension number, the VMS Auto Attendant transfers the

call on the extension without checking whether it is busy or free.

Transfer when extension rings: When the caller dials the extension number, the VMS Auto Attendant

waits for the extension to start ringing and then transfer the call.

If the extension is busy the VMS Auto Attendant transfers the call to the mailbox of the extension, if

assigned. If no mailbox is assigned, the VMS Auto Attendant takes the caller back to the Home Node.

Transfer when extension answers: When the caller dials the extension number, the VMS Auto Attendant

transfers the call when the extension answers (goes OFF-Hook).

If the extension does not answer

extension. If no mailbox is assigned to the extension, the VMS Auto Attendant takes the caller back to the

Transfer when extension permits: The VMS Auto Attendant prompts the caller to record his/her name. It

puts the caller on hold and places the call on the desired extension. If the extension is free and answers

the call, the VMS announces the caller's name to the extension user and prompts the extension user to

choose whether or not to speak to the caller. If the extension user chooses to talk, the VMS transfers the

If the extension user chooses not to talk, the VMS transfers the call to the mailbox of the extension user

and asks the caller to leave a message.

If no mailbox is assigned to this extension user, the VMS Auto Attendant takes the caller back to the Home

The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not

answered before this timer expires, it is treated as No Reply.

, the VMS Auto Attendant transfers the call to the mailbox of the

Matrix ETERNITY NE System Manual

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