Call Forward (No Answer); Enabling Call Forward (No Answer) - Cisco 7960 User Manual

Call Forward (No Answer)

Call Forward (No Answer) allows you to forward calls that are unanswered at your
phone (when the phone is not being used) to the number you enter.
IMPORTANT: If you are on a call and another call comes to your phone, the
phone is considered busy. If the second call is not answered, it will follow the
Call Forward - Busy treatment.
Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.

Enabling Call Forward (No Answer)

NOTE: The display will show the available options as the prompts are played.
Depending on available space on the display, the final entry (usually * for re-
enter or exit) may not appear completely.
1. If you have only one extension on your phone, skip to step 2. Otherwise, press
the button for the extension you want to forward.
2. Press 78* on the telephone keypad.
3. On the 7960 SCCP, press the Dial soft key.
•
•
4. Enter the number to which you want to forward your calls when the phone is
unanswered. Be sure to enter the number exactly as you would if you were to
call that number. Include the area code, if necessary. The display shows the
number as it is entered.
5. Press # on the telephone keypad.
6. A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
•
7. If you pressed *, return to step 4 or hang up.
30 System Telephone Features
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
Press 1 to enable forwarding. Go to step 10.
•
Press 2 to change the current forwarding number. Go to step 4.
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
Cisco 7960/7940 Telephone User Guide
620-05600230