Cisco 7960 Quick Start Manual

The Cisco 7960 IP telephone provides easy access to a
wide range of business features.

SOFT KEYS

Features available based upon the state of your phone

RING VOLUME

•
With your phone idle, press the volume key to hear
the current ring volume
•
Press either the up or down volume key to change the
ring volume
•
When the ring times out, the setting will be saved

RING TYPE

•
Press the SETTINGS button
•
Press the 2 on the dialing pad or scroll to Ring Type
•
Press "Select" button twice
•
Use the scroll key to select a ring type
•
Press the PLAY soft key to hear the ring type
•
Press the SELECT soft key to save the ring type

TO PLACE A CALL

Internal
•
Lift Handset, press the Speaker button, line button or
the New Call soft key
•
Dial Extension
External
•
Lift Handset, press the Speaker button, line button or
the New Call soft key
•
Local – Dial 9 + Number
•
Long Distance – Dial 8 + 1 + Number

LAST NUMBER REDIAL

•
Press the REDIAL soft key

CALL HOLD

To Place a Call on Hold
•
From an existing conversation, press the HOLD soft
key
To Retrieve a Call on Hold
•
Press the RESUME soft key
•
If there are multiple calls on hold, scroll to the desired
line before pressing the RESUME soft key

CALL FORWARD

•
When your phone is idle, press the CFWDALL soft
key
•
Enter the number, OR press MESSAGE key for
sending calls directly to Voicemail
To Cancel
•
Press the CFWDALL soft key

TO TRANSFER A CALL

•
During a call, press the TRANSFER soft key
•
Dial the number
•
Announce the call
•
Press the TRANSFER soft key to complete the
transfer, hang up
OR
•
If the person you attempt to transfer the call to is not
available, press the END CALL soft key and
the RESUME soft key to return to the original caller

CONFERENCE CALL

(maximum of 6)
While a call is in progress, press the MORE soft key and
then press the CONFRN soft key. Dial the extension or
outside number.
•
After the party answers, press the CONFRN soft key
to bring the parties together
To add additional parties
•
Repeat the above steps
To reconnect to the Conference when a called party isn't
joining
•
If the person you attempt to bring into the conference
is not available, press the END CALL soft key and
then the RESUME soft key to return to the conference
call
To remove the last party
•
Press the MORE soft key
•
Press RMLSTC soft key to drop the last party

PICK UP

If your group is set up in software
•
When a phone is ringing within your group
•
Get dial tone
•
Press the MORE soft key until you see PICK UP, then
select the feature
•
The call will begin ringing on your phone with the
caller Id of the person the call was for
•
To accept the call, press the ANSWER soft key
•
You are now connected

CALL PARK

To Park a Call
•
On an existing call, press the MORE soft key and then
the PARK soft key, the call is automatically placed
into a park position, note the position
•
Hang Up
To Retrieve a Parked Call
•
Dial the park position to which the call was parked,
you are now connected