Troubleshooting; Troubleshooting Overview; Solving Startup Problems; Preparation Before Contacting Customer Support - Mellanox Technologies Grid Director 4036E Installation Manual

Grid Director 4036E Installation Manual
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Troubleshooting

9.1

Troubleshooting Overview

This chapter provides suggestions for solving startup problems and useful information when
contacting Mellanox Customer Service.
9.2

Solving Startup Problems

Try to solve startup problems using the Grid Director 4036E LED indicators.
Case 1: Problem with power supply – How do I know that my power supply is not

functional?
Check the power cord and its connections. Check the installation of the power supply module.
If the indicator is blinking, the 4036E power supply is faulty. Replace the power supply
module, if necessary.

Case 2: What to do when there is a Fan indication problem?
Replace the Fan Unit.

Case 3: When the physical link indicator is OFF, is the InfiniBand cable or connector
faulty?
When the physical link indicator is ON, the logical link indicator is OFF, and the SM indicator
is ON, the InfiniBand cable or the connector is faulty. In case the InfiniBand cable is faulty,
replace the cable. If you could not solve the problem, contact your Support representative.
9.3

Preparation before Contacting Customer Support

If you are unable to solve a startup problem after using the troubleshooting suggestions in this
chapter, contact a customer service representative for assistance and further instructions.
Before you call, have the following information ready to help your service representative
assist you as quickly as possible:

Date you received the Mellanox Grid Director 4036E

Chassis serial number (located on a label on the bottom of the chassis)

Type of software and release number

Maintenance agreement or warranty information

Brief description of the problem

Brief explanation of the steps you have already taken to isolate and solve the problem
NOTE:
In single power supply systems, the AC power cord must be plugged into the same side
of the chassis as the power supply
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