Talkswitch TS-860i User Manual page 53

Problem
I can't make Internet
calls, the VoIP indicator
on the base is not lit,
and the right status
indicator in the upper
left corner of the
display is black.
E V E R Y C A L L C O U N T S
Possible causes
The configuration of
the TS-850i/TS-860i is
not complete.
The base has not been
reset after you saved
the configuration.
The router uses
port forwarding.
The router blocks
Internet telephony.
Possible solutions
Check that you have
configured your TS-
850i/TS-860i properly.
Go to the TalkSwitch
management software
and check the
configuration. For more
information, contact
your Internet
Telephony Service
Provider.
Reset the base and
allow the base two
minutes to log in at
your Internet
Telephony Service
Provider.
Check that you have
configured your router
so that it always
assigns the same IP
address to your TS-
850i's/TS-860i's MAC
address when using
port forwarding.
Otherwise incoming
traffic is probably not
forwarded to your TS-
850i/TS-860i. For more
information, check your
router's user guide.
Try disabling STUN.
Open the Internet
settings menu, choose
STUN mode, and select
Disabled. Reset the
base. For more
information, contact
your Internet
Telephony Service
Provider.
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