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Talkswitch TS-350i Manual

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T A L K S W I T C H D O C U M E N T AT I O N
ADDING IP PHONES
TO TALKSWITCH
RELEASE 6.50
C T.T S 0 0 5 . 0 0 8 1 0 4
A N S W E R S W I T H I N T E L L I G E N C E
®

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Summary of Contents for Talkswitch TS-350i

  • Page 1 T A L K S W I T C H D O C U M E N T AT I O N ADDING IP PHONES TO TALKSWITCH RELEASE 6.50 C T.T S 0 0 5 . 0 0 8 1 0 4 A N S W E R S W I T H I N T E L L I G E N C E ®...
  • Page 2 Information in this guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the licensee’s personal use and, as specifically allowed in the...

  • Page 3: Table Of Contents

    Adding TalkSwitch TS-350i, TS-450i and TS-550i IP phones ....... . .
  • Page 4 Adding a Polycom phone to the TalkSwitch system configuration......25 IP extension details area ............26 Configuring the system for external IP extensions .

  • Page 5: Introduction

    Visit http://global.talkswitch.com for information on which models are available in your region and useful resources such as quick reference cards, user guides and firmware files. To access the IP phone guides, choose Start > Programs > TalkSwitch 6.50 > Documentation > IP Phone Guides.

  • Page 6: External Ip Extensions

    Internet. For voice data to reach the TalkSwitch system through the firewall, port forwarding is required. Port forwarding allows the router to map ports to the IP addresses of the TalkSwitch units. Valid Internet data will use the ports to go through the firewall to the TalkSwitch units.
  • Page 7 2. If required, click the Manual Port Mapping Required link. The Manual Port Mapping window appears. It lists the packet type, labels to aid in port identification, port number, IP address and protocol of each required port. 3. To access the router configuration: a) Click the link containing the IP address of the gateway.

  • Page 8: Configuring The Router Manually

    1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.

  • Page 9: Configuring Your Ip Phone

    2. Connect power to the phone, either using the optional power adapter or an 802.3af Power- Over-Ethernet (POE) source. If the phone is connected to the same network as the TalkSwitch system, and an extension has been configured with the phone’s MAC address, the system will automatically register and configure the phone.
  • Page 10 4. Set the Extension type to IP Extension. 5. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next. 6. Enter the user’s First Name and Last Name. The names are used for caller ID and the dial-by- name directory.

  • Page 11: Ip Extension Details Area

    About programmable function keys The TS-350i has 6 programmable functions keys, the TS-450i has 10 programmable keys, and the TS-550i has 22 programmable keys. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions and queued calls (i.e. line appearance).

  • Page 12: Saving A Key Assignment Template

    Programming TS-450i function keys 1. Click Configure Keys. This button is enabled if the IP Extension Details area is complete. The TalkSwitch 450i window appears. 2. Select up to 10 softkey options. For each option, select the Function and the Resource (if applicable).

  • Page 13: Programming Ts-550I Function Keys

    Programming TS-550i function keys 1. Click Configure Keys. This button is enabled if the IP Extension Details area is complete. The TalkSwitch 550i window appears. 2. Select up to 22 softkey options. For each option, select the Function and the Resource (if applicable).

  • Page 14: Programming The Talkswitch Ts-350I, Ts-450I Or Ts-550I Ip Phone As An External Ip Extension

    3. Press 7 to enter the Firmware Update menu. 4. Press 2 to enter the TFTP Server Address menu. 5. Use the keypad to enter the public IP address or FQDN of the TalkSwitch system, and then press the OK softkey.

  • Page 15: If Registration Does Not Work

    5. The phone will request you reboot the phone. Press the Yes softkey to initiate the reboot. It should take no more than 1 minute for boot process to finish. 6. If setting up an external IP extension, follow the steps in Programming the TalkSwitch IP phone as an external IP extension after the phone reboots.

  • Page 16: Adding Talkswitch Ts-9112I, Ts-9133I, Ts-9143I And Ts-480I Ip Phones

    3. Connect power to the phone, either using the power adapter, or an 802.3af Power-Over- Ethernet (POE) source (TS-9133i, TS-9143i or TS-480i). If the phone is connected to the same network as the TalkSwitch system, and an extension has been configured with the phone’s MAC address, the system will automatically register and configure the phone.

  • Page 17: Adding The Extension To The Talkswitch System

    3. Click the Add button. The Add User / Extension window appears. 4. Set the Extension type to IP Extension. 5. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next.
  • Page 18 6. Enter the user’s First Name and Last Name. The names are used for caller ID and the dial-by- name directory. 7. Assign an Extension number. 8. If necessary, select TalkSwitch as the Phone type, and then select the model. 9. Enter the MAC address of the phone: •...

  • Page 19: Ip Extension Details Area

    IP extension details area If you connected a TalkSwitch TS-9112i, TS-9133i, TS-9143i or TS-480i IP phone to the LAN and used it to select an extension number, the IP Extension Details area for that extension will be complete.

  • Page 20: About Programmable Function Keys

    About programmable function keys The TS-9133i and TS-9143i have 7 programmable functions keys, and the TS-480i has 14 programmable ssoftkeys. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions and queued calls (i.e. line appearance).

  • Page 21: Programming The Talkswitch Ip Phone As An External Ip Extension

    TFTP Settings and press Enter. 5. Select Primary TFTP, and then press Enter or Show. 6. Use the keypad to enter the public IP address of the TalkSwitch system, then press Set or Done. 7. Reboot the phone. After a short delay, the phone will indicate it is initializing the network, checking for firmware updates, and following automatic programming steps.

  • Page 22: If Registration Does Not Work

    5. Select All Defaults, then press Enter or Show. 6. Press # to confirm that you want to restore defaults. 7. If setting up an external IP extension, follow the steps in Programming the TalkSwitch IP phone as an external IP extension after the phone reboots.

  • Page 23: Adding Talkswitch Ts-850I And Ts-860I Ip Phones (United States And Canada Only)

    TS-860i requires version 6.50 or greater. Configuring the TS-850i or TS-860i for use within the office If the TS-850i or TS-860i is located within the office, it connects to your TalkSwitch system over the local area network (LAN). 1. Launch the TalkSwitch management software.
  • Page 24 You can select the Phone MAC Address from a list of automatically-detected phones connected to your LAN. To use this method: i) Click the Select button. A MAC Selection window appears and lists TalkSwitch IP phones of the selected type.

  • Page 25: Ip Extension Details Area

    3. Choose Network settings, and then press the OK key. 4. Select Provision server, and then press the OK key. 5. Enter the Public IP address or FQDN (fully qualified domain name) of the TalkSwitch system as provided by your administrator. To enter a period:...

  • Page 26: Using The Ts-850I Or Ts-860I With A Traditional Phone Line

    TS-850i or TS-860i with a traditional phone line. When connected to the traditional telephone network (PSTN) or to a TalkSwitch system as an analog extension, FLASH is engaged by pressing the R# key on the TS-850i and the key on the TS-860i.

  • Page 27: Talkswitch Phone Programmable Key Functions

    TALKSWITCH PHONE PROGRAMMABLE KEY FUNCTIONS Many TalkSwitch IP phone models offer programmable keys. The function and associated resources are assigned using TalkSwitch Management Software in the Local Extensions/Fax > IP Extension Details > Configure Keys page. Supported functions for a phone model typically include most of the items listed below.
  • Page 28 # to page the extension in Intercom mode. The intercom page function can only page TalkSwitch phones. Lights or icons are not used for Page keys. Note: You can also page a TalkSwitch phone by pressing *84, dialing the extension, then pressing #, or the Dial key or softkey.

  • Page 29: Adding Polycom Ip Phones

    3. Click the Add button. The Add User / Extension window appears. 4. Set the Extension type to IP Extension. 5. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next.

  • Page 30: Ip Extension Details Area

    2. Ensure that you have set up a public IP address for the TalkSwitch system. 3. Ensure the router is configured at the TalkSwitch location. There should be no need to make any adjustments to the firewall at the remote location.

  • Page 31: Configuring The Router

    Internet. For voice data to reach the TalkSwitch system through the firewall, port forwarding is required. Port forwarding allows the router to map ports to the IP addresses of the TalkSwitch units. Valid Internet data will use the ports to go through the firewall to the TalkSwitch units.

  • Page 32: Configuring The Router Manually

    1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.

  • Page 33: Connecting The Polycom Phone To The Network

    5. Select Server Address and press the Edit key. Press the 1/A/a key. If you are setting up an internal IP extension, enter the IP address of the TalkSwitch unit acting as local proxy. If you are setting up an external IP extension, enter the public IP address or FQDN of the TalkSwitch system.

  • Page 34: Updating The Polycom Firmware

    See Local Extension/Fax in Chapter 2 of the TalkSwitch User Guide for instructions on configuring direct line access, hunt group permissions, Caller ID settings (VoIP only), call handling, and voicemail. Updating the Polycom firmware This procedure is only required if you need to update the Polycom firmware. To update the firmware: •...
  • Page 35 8. Once the firmware is updated, reconfigure the phone according to Programming the Polycom IP phone on page 29. Note that some errors will occur for files not found. These are expected and can be ignored. For more information, refer to the Troubleshooting section in your phone user guide. A D D I N G I P P H O N E S T O T A L K S W I T C H...

  • Page 36: Adding Grandstream Ip Phones

    3. Click the Add button. The Add User / Extension window appears. 4. Set the Extension type to IP Extension. 5. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next.

  • Page 37: Ip Extension Details Area

    2. Ensure that you have set up a public IP address for the TalkSwitch system. 3. Ensure the router is configured at the TalkSwitch location. There should be no need to make any adjustments to the firewall at the remote location.

  • Page 38: Configuring The Router

    Internet. For voice data to reach the TalkSwitch system through the firewall, port forwarding is required. Port forwarding allows the router to map ports to the IP addresses of the TalkSwitch units. Valid Internet data will use the ports to go through the firewall to the TalkSwitch units.

  • Page 39: Configuring The Router Manually

    1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.

  • Page 40: Connecting The Grandstream Phone To The Network

    5. Map port 9393 (Type: TCP) to the TalkSwitch unit acting as local proxy. Port 9393 allows remote configuration of the TalkSwitch system. 6. If available, enable Quality of Service (QoS) to give voice traffic priority over data. 7. Save the configuration to the router.

  • Page 41: Further Configuration

    The steps above will configure your Grandstream IP phone as a local extension. For more information, refer to the Troubleshooting section in your phone user guide. See Local Extension/Fax in Chapter 2 of the TalkSwitch User Guide for instructions on configuring direct line access, hunt group permissions, Caller ID settings (VoIP only), call handling, and voicemail.

  • Page 42: Downloading And Extracting Firmware Files

    2. In a web browser, enter the IP address in the Address field. 3. Enter the password. By default this is admin. When the TalkSwitch unit configures the phone, it changes the password to 23646 (which spells “admin” on the telephone keypad).

  • Page 43: Adding Counterpath Ip Phones

    3. Click the Add button. The Add User / Extension window appears. 4. Set the Extension type to IP Extension. 5. In a multi-unit system, select the TalkSwitch unit the extension will be associated with. This unit will hold the voicemail for the extension. Click Next.

  • Page 44: Ip Extension Details Area

    2. Ensure that you have set up a public IP address for the TalkSwitch system. 3. Ensure the router is configured at the TalkSwitch location. There should be no need to make any adjustments to the firewall at the remote location.

  • Page 45: Configuring The Router

    Internet. For voice data to reach the TalkSwitch system through the firewall, port forwarding is required. Port forwarding allows the router to map ports to the IP addresses of the TalkSwitch units. Valid Internet data will use the ports to go through the firewall to the TalkSwitch units.

  • Page 46: Configuring The Router Manually

    1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.

  • Page 47: Configuring A New Sip Account

    Configuring a new SIP account The following procedure describes setting up the eyeBeam software to register on the network and to make itself available as a client for sending and receiving calls. 1. Install the eyeBeam software. The SIP Accounts window appears. 2.

  • Page 48: Further Configuration

    If setting up an internal IP extension, set Domain to the IP address of the TalkSwitch unit acting as local proxy. If setting up an external IP extension, set Domain to the public IP address or FQDN (Fully Qualified Domain Name) of the TalkSwitch system.

  • Page 49: Adding Other Ip Phones

    ADDING OTHER IP PHONES Other IP phones with the G.711 codec may work with TalkSwitch but not all features may be supported. We strongly recommend you use only the IP phones supported by TalkSwitch. If you connect an unsupported IP phone, select Other as the Manufacturer. As TalkSwitch cannot enable features, or customizations of these phones, further configuration will be limited to the programmable options on the IP phone itself.

This manual is also suitable for:

Ts-450iTs-9112iTs-550iTs-9133iTs-9143iTs-480i ... Show all

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