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IPECS
Release 5
Feature Description & Operation
Related Features
CO/IP Call Time Restriction
Hardware
2.22 CO/IP Q
UEUING
Description
When CO/IP lines are busy, permitted users can request to be placed in queue awaiting the CO/IP
line or a CO/IP line in the same group to become available. When an appropriate CO/IP line
becomes available, the system calls the waiting station on a first in first out basis.
Operation
iPECS Phone
To request to be placed in queue for a busy CO/IP line
1. Press busy {
/
CO
2. Press the [
/
MSG
3. Hang-up, the [
MSG
To cancel the queue from the queued station
1. Press the [
/
MSG
SLT
To request to be placed in queue while receiving "All Lines Busy" signal
1. Momentarily press the hook-switch.
2. Dial '556', the Callback feature code.
To cancel the queue from the queued station
1. Lift the handset.
2. Dial '556', the Callback feature code.
System
When a CO/IP line becomes available
1. Send distinctive Queue recall to the station with oldest queue, flash appropriate {
button LED. Make CO/IP line and station busy to all other users.
Conditions
1. A CO/IP line can have any number of simultaneous queue requests.
2. A station may only have a single active CO/IP queue request. Activating a new queue request
will replace, and thus cancel, an existing queue.
3. A Queue recall will always signal the station with tone ring, ignoring the station's assigned
Intercom Signaling mode.
4. Queue recall will bypass a busy station, and place the station at the bottom of the queue list.
} or {
/
} button.
IP
CO
IP GRP
] button, confirmation tone is received.
CALLBK
/
] LED flashes.
CALLBK
] button, the [
CALLBK
MSG
/
] LED extinguishes.
CALLBK
2-54
5.0
}/{
} line
CO
IP
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