Agent Id Login/Logout - LG iPECS Feature Description & Operation

IPECS Release 5
Feature Description & Operation
2.5.1.2

Agent Id Login/Logout

Description
Stations or 4-digit Agent Ids are assigned as members of an ACD group. A station or Agent ID can
be assigned to a maximum of two (2) ACD groups. Each Agent has a unique 4-digit Agent Id used to
login and logout of active ACD group participation. Agents can login from any station in the system
but only at one station. When an Agent logs in, any active login for the Agent is terminated and the
new login is honored. An Agent may login to two (2) groups at one time, logging into and out of the
primary and secondary group separately.
Operation
Agent iPECS Phone
To assign {L } or {logout} buttons:
OGIN
[ ] + {
PGM FLEX
To Login to a primary group using the Agent Id;
1. Lift handset or press [
2. Dial '581' the ACD Agent Primary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset or press [
2. Dial '582' the ACD Agent Primary Logout code or press the Logout Flex button.
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged out of the ACD Group.
To Login to a secondary group using the Agent Id;
1. Lift handset or press [
2. Dial '583' the ACD Agent Secondary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group;
1. Lift handset or press [
2. Dial '584' the ACD Agent Secondary Logout code or press the Logout Flex button.
3. Dial the ACD group number ,
4. Dial the Agent ID, the agent is logged out of the ACD Group.
SLT
To Login to a primary group using the Agent Id;
1. Lift handset,
2. Dial '581' the ACD Agent Primary Login code,
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged into the ACD group.
} + Login or Logout code + ACD Group Number (optional) + [
] button,
SPEAKER
] button,
SPEAKER
] button,
SPEAKER
] button,
SPEAKER
2-8
5.0
]
SAVE