Hold; Hold Preference; Hold Recall - LG iPECS Feature Description & Operation

IPECS Release 5
Feature Description & Operation
2.41 H
OLD

2.41.1 Hold Preference

Description
Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state, which is
activated on the first depression of the [
Preference in the system database.
Operation
iPECS Phone
To activate the Preferred Hold while on a call
1. Press the [

HOLD

Conditions
1. A transferred call is placed in the Exclusive hold state at the receiving station regardless of the
assigned Hold Preference.
2. Hold Preference is not available to an SLT or non-iPECS VoIP terminals.
Programming
S
YSTEM
Related Features
Call Transfer, CO/IP
Exclusive Hold
System Hold
Hardware
iPECS Phone

2.41.2 Hold Recall

Description
When a user places a CO/IP call on hold, a hold timer is activated. If the timer expires, the held call
will recall the station for the I-Hold Recall time. If the call remains unanswered, the Attendant also
receives recall for the Attendant Recall time and, if the call is on Exclusive hold, the call is placed on
System Hold. If still unanswered after the Attendant Recall time, the CO/IP call is disconnected and
the appropriate circuits returned to idle.
Operation
Hold Recall operation is automatic
Conditions
1. Separate timers are assigned for the various types of hold: System, Exclusive, Transfer, etc.
HOLD
] button, the connected party is placed in the preferred hold state.
1. Hold Preference (PGM 160-Btn 7)
] button. The selection is based on the assigned Hold
2-86
5.0