Supervisors; Supervisor Login/Logout - LG iPECS Feature Description & Operation

IPECS Release 5
Feature Description & Operation
T
ABLES
Related Features
Automatic Call Distribution
ICLID Call Routing
VMIM/VSF-Auto Attendant
Hardware

2.5.11 Supervisors

2.5.11.1

Supervisor Login/Logout

Description
Each ACD group is assigned up to five (5) Supervisors to monitor and control real-time status of the
ACD group and Agents assigned to the group. A Supervisor can be assigned to multiple groups.
The Supervisor login/logout feature provides a means for a supervisor to log into one or more ACD
groups and monitor calls.
Each Supervisor has a unique 4-digit Agent Id used to login and logout of active ACD group
participation. Supervisors can login from any station in the system but only at one station at a time.
If a Supervisor logs into a group from a station while logged in at another station, the active login is
terminated and the new login is honored.
Operation
Supervisor iPECS Phone
To login;
1. Dial '572' the ACD Supervisor Login code or press the Flex button.
2. Dial the ACD group number
3. Dial supervisor Id code ('0000'-'9999')
To Logout;
1. Dial '573' the ACD Supervisor Logout code or press the Logout Flex button.
2. Dial the ACD group number
3. Dial supervisor Id code ('0000'-'9999'')
Conditions
1. The system will output a Login/Logout message when a Supervisor logs-in or out.
2. The Supervisor Id can be any 4-digit number ('0000'-'9999').
3. iPECS system does not verify the Supervisor Id codes, other than requiring four digits are
entered.
4. Any Agent Id may be used to login through stations not assigned as a Hot Desk.
2. ICLID Usage (PGM191-Btn 21)
1. ICLID Table (PGM 203)
2. ICLID Ring Assignment (204)
2-24
5.0