Message Retrieval Options - LG iPECS Feature Description & Operation

IPECS Release 5
Feature Description & Operation
2.72.3.4

Message Retrieval Options

Description
The user may dial the digit 9 to receive the "VM long Options" prompt while in the Voice Mailbox,
including during or after a voice message or system prompt except when an option has been
selected that requires user dialing. The later may occur when the user selects Message Retrieval
Option 1/2 (Play New/Saved Message), 7 (Cancel or Forward message, for Remote Access Only) or
8 (Mail Box settings). The "VM long Options" prompt is:
"To play new messages, press one, to play saved messages, press two, to set station forwarding,
press seven (This option is available only for remote access), to set greeting or password, press
eight, to disconnect, press pound, Press 0 for the operator, Press nine to hear this message again."
The VMIM/VSF Voice Mail will respond to incoming digits as shown in the following table.
Digit Function
1 Play New Msg
2 Play Saved Msg
7 Set Cancel/Fwd, available only for remote access
8 Mailbox Setting, "Mailbox Settings" prompt
9 VM Long options
# Drop, "Goodbye"
0 Attd Call, Call to System Attendant.
Operation
iPECS Phone
To access a Message Retrieval option
1. At any time after the "Number of Messages" prompt, dial a Message Retrieval Option digit. The
system initiates the selection providing any needed prompts.
SLT
To access a Message Retrieval option
1. At any time after the "Number of Messages" prompt, dial a Message Retrieval Option digit. The
system initiates the selection providing any needed prompts.
Conditions
1. The user must begin dialing within the CCR Analysis timer in response to a system prompt. If
the timer expires, the system will disconnect the call and the user will receive error tone.
2. When the "call sender" option results in an external call, dialing restrictions will be applied
based on the Station COS.
3. If the user remains off-hook after a call placed through the voice mail is complete, the user will
be returned to the previous place in the Voice Mailbox. If the user hangs up, the VMIM/VSF will
recall the user and, upon answer will play "Request Mailbox Number" prompt.
4. In Admin, VSF is used as the single reference for a parameter that applies to both the VSF and
the VMIM.
5. If you set auto save next message ON, it's saved automatically after hearing the new message.
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