Voice Control; Troubleshooting - Mercedes-Benz COMAND Operating Instructions Manual

Troubleshooting

206
Troubleshooting
Troubleshooting Table
Problem
Voice control does
not understand
you.
An address book
entry without a
speaker-
dependent voice
tag is not
recognized.
Possible Cause/
Consequence
You have not
operated the
system from the
driver's seat.
You have spoken
too exaggeratedly,
too loudly or too
quietly.
A blower is set to
its highest setting
or there is wind
noise through an
open window.
The fields in the
address book entry
for the last name
and first name are
both filled in, but
you only said the
first name or the
last name.
The names entered
in the address
book do not sound
sufficiently
different, or are not
pronounced as
they are written.
Suggested Solutions
Only operate the system from the driver's
X
seat.
State the commands coherently and clearly
X
without exaggerating.
Prevent loud noises from interfering.
X
Say the last name and then the first name of
X
the address book entry in full.
Make sure the address book entries are
X
plausible.
Check the address book entries for the
following:
The name entries, e.g. last name and first
R
name, are in the right fields.
Do not use abbreviations or acronyms.
R
Avoid unnecessary spaces in names.
R
Do not use special characters.
R