Digimerge DH200+R Series Instruction Manual
  1. Manuals
  2. Brands
  3. Digimerge Manuals
  4. DVR
  5. DH200+R Series
  6. Instruction manual

Digimerge DH200+R Series Instruction Manual

16 channel h.264 cms-dh 3g mobile digital video surveillance recorder
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
DH200+R Series
Digital Video Surveillance Recorder
16
H.264 CMS-DH 3G Mobile
Instruction Manual
English Version 1.0
www.digimerge.com
Copyright © 2012 Digimerge Technologies Inc.

Advertisement

Table of Contents
loading

Related Manuals for Digimerge DH200+R Series

Summary of Contents for Digimerge DH200+R Series

  • Page 1 DH200+R Series Digital Video Surveillance Recorder H.264 CMS-DH 3G Mobile Instruction Manual English Version 1.0 www.digimerge.com Copyright © 2012 Digimerge Technologies Inc.
  • Page 2 Thank you for purchasing this product. Digimerge is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: • DH216+R (16-channel model) For more information on this product, firmware updates, and accessory products, please visit us at: www.digimerge.com...

  • Page 3: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing process of your video product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to assure your enjoyment and proper use of the video product and accessory equipment.

  • Page 4: General Precautions

    Service 13. Servicing - Do not attempt to service this video 19. Cleaning - Unplug the video product from the wall equipment yourself as opening or removing covers outlet before cleaning. Do not use liquid cleaners or may expose you to dangerous voltage or other aerosol cleaners.
  • Page 5 In order to improve the feature functions and quality of this product, the specifications are subject to change without notice from time to time. www.digimerge.com...
  • Page 6 • Real-time 480 fps recording • Up to 3TB of storage • USB 2.0 back-up • Touch Screen compatible (Windows 7) • Free DDNS by Digimerge • Video outputs: HDMI, composite (BNC), spot, VGA *Please visit www.digimerge.com for information, firmware, and compatibility updates for mobile...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Getting Started ..........1 Basic Setup .
  • Page 8 Event Source Search ..............25 Setting up Sequencing .
  • Page 9 Playing AVI Files ............56 CMS-DH Central Management Software .
  • Page 10 How Do I Enable Port Forwarding? ........132 Appendix C: Digimerge Auto Port Forward Wizard ....133...
  • Page 11 Configuration ............135 Appendix D: Setting Up DDNS Service .

  • Page 13: Getting Started

    GETTING STARTED The system comes with the following components: REMOTE CONTROL DIGIMERGE TOUCH+ DIGITAL VIDEO RECORDER MOUSE POWER ADAPTER OCTOPUS CABLE INSTRUCTION MANUAL, QUICK START GUIDE, & SOFTWARE CD HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CONFIGURATION MAY VARY BY MODEL.

  • Page 14: Basic Setup

    BASIC SETUP 1. Connect the cameras a. Connect the Octopus cable to the CAMERA IN 1~16 port on the rear panel and connect BNC cameras to the Octopus cable. Connect the Octopus cable to the system and connect the cameras to the Octopus cable 2.

  • Page 15: Front Panel

    FRONT PANEL 1. Channel Buttons: • 1~10/0: During Live view, press buttons 1~10/0 to view channels 1~10 in single channel view. Use these buttons to enter numerical values within system menus, or to enter in the user passwords. The 10/0 button has a numerical value of 0. •...
  • Page 16 Front Panel 7. IR Receiver: IR receiver for the remote control. Keep the IR receiver clear from obstructions. 8. Indicators: • REC: Glows red to indicate system is recording. • HDD: Flickers green to indicate hard drive activity. 9. POWER: Power the system on/off (password required. Default password = 000000). 10.

  • Page 17: Rear Panel

    REAR PANEL Rear panel (16-channel model shown) 1. CAMERA IN 1~16: Connect the Octopus cable to connect up to 16 BNC cameras. 2. VIDEO OUT: Video output (BNC) to connect the system to a secondary monitor or DVR. 3. SPOT OUT: Video output to connect the system to an external monitor (not included). Spot Out mode displays channels switching in an automatic sequence.

  • Page 18: Remote Control

    REMOTE CONTROL 1. DVR ID: Pairs the DVR with the remote (optional). For details, see “GENERAL” on page 50. 2. POWER: Press to power the system ON/OFF (password required). 3. System configuration buttons: • TIME SEARCH: Press to open the Time Search menu.
  • Page 19 5. Playback controls:  • : Press to stop playback.  • : Press repeatedly to increase reverse playback speed. • : Press to begin playback; press to switch between forward and reverse playback.  • : Press repeatedly to increase forward playback speed.

  • Page 20: Mouse Control

    Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-Button: While in a split-screen display mode, double-click an individual channel to view it in full-screen;...

  • Page 21: Using The System

    Using the System USING THE SYSTEM The default system password is 000000 To power the system ON: 1. Connect the power cable to the port on the rear panel. 2. Press the button on the front panel or remote control. POWER To power the system OFF: ...

  • Page 22: On-Screen Display

    Using the System On-Screen Display The system shows the following for all display views: 1. Recording Indicator: "REC" indicates that continuous recording is enabled on at least one channel. NOTE: If REC does not appear on the on-screen display the system is NOT RECORDING. 2.
  • Page 23 Using the System 6. Status Indicators Audio Indicator USB Indicator CD/DVD Drive Indicator (Rear panel) USB Indicator Connected Users User Status (Front panel) • CD/DVD Drive Indicator: Indicates that a CD/DVD writer is connected to the DVR. The indicator glows blue when CD/DVD burning is in progress. •...

  • Page 24: Using The Virtual Remote

    Using the System Using the Virtual Remote Right-click anywhere on the screen to open the Virtual Remote. The Virtual Remote gives you quick access to many of the system’s features using only a USB mouse (included). 1. Quick Function Keys: •...

  • Page 25: Using The Virtual Keyboard

    Using the System Using the Virtual Keyboard When configuring certain options, such as Camera Title, the Virtual Keyboard opens to make mouse input easier. Setting the Time It is highly recommended to set the time on the system prior to doing any recording. All recording must be stopped on the system in order to set the time.

  • Page 26: Multi-Screen Display

    Using the System Multi-Screen Display The system can display channels in full-screen single channel, quad, and multi split-screen displays. Split-Screen 2 Split-Screen 1 Quad Full-Screen (16-channel models only) Repositioning Channels You can reposition the channels on the display screen. This can be very useful when monitoring a live location(s).
  • Page 27 Using the System 2. Press and hold inside the channel you would like to move. Drag your finger to the channel you wish to reassign it to and release. Press and hold inside channel 3 and drag your finger to move Channels repositioned...

  • Page 28: Recording

    RECORDING By default, the system is set to immediately record at startup from connected cameras. This is called continuous recording. It is highly recommended to keep continuous recording on at all times. The system can perform Continuous Recording, Event Recording, and Schedule Recording. However, the system can only perform one type of recording at a given time.

  • Page 29: Motion

    Recording Motion When motion is detected, the system will continue to record, but can apply unique recording parameters for each camera that you can set in the EVENT and DAY EVENT MENU [Main Menu > Record > DAY or NIGHT (EVENT) > DAY or NIGHT EVENT]. The camera enabled with Motion Detection will have a RED icon number on the OSD.

  • Page 30: Schedule Recording

    Recording Schedule Recording Schedule Recording can be set manually or at startup. Schedule Recording allows you to assign customized recording parameters to each camera. ATTENTION: Schedule Recording takes priority over all other recording modes. To access the Schedule Recording tab: 1.

  • Page 31: Playback

    PLAYBACK View recorded video on the system through playback mode. Playback speed indicator CAM1 Playback display view To begin playback: 1. Select the number of channels you wish to playback (i.e. single channel, or quad view, etc.) 2. Press the Play button (  ) on the remote control or press  on the Virtual Remote. The system will play the last few minutes of the most recently recorded video.

  • Page 32: Playback Virtual Remote

    Playback Virtual Remote During playback, you can right-click anywhere on the screen to open a condensed version of the Virtual Remote. 1. Navigation/Menu: • : Move cursor up. • : Move cursor down. • : Move cursor left. • : Move cursor right. •...

  • Page 33: Search

    Search SEARCH Search for recorded video data on the system using the Time Search menu. To open the Time Search menu: • Press the Search button ( ) on the front panel or on the virtual remote control or remote control ( To search for recorded video with Multi-channel playback: 1.

  • Page 34: Quick Search

    Search Quick Search To perform a quick search: 1. Press and hold the Search Button ( ) on the front panel or remote control for 2 seconds. The Time Input menu appears. 2. Double-click the INPUT field, and use the virtual keyboard to enter the date and time that you wish to search for.

  • Page 35: Event Preview Search

    Search Event Preview Search The Event Preview search allows you to view searched results as a thumbnail preview. This works in single-channel search only. To perform a preview search: 1. Press the Search button ( ) on the front panel or remote control ( 2.

  • Page 36: Motion Area Search

    Search Motion Area Search The Motion Area Search allows you to search for video with a pre-defined criteria. To begin Event Area Search: 1. Press the Search button ( ) on the front panel or ( ) on the virtual remote. 2.

  • Page 37: External Search

    Search External Search External search allows you to search for video footage stored on an external device such as an external hard drive. Note that the DVR can only search for video that is from the same model DVR. Prerequisites: •...

  • Page 38: Setting Up Sequencing

    Setting up Sequencing SETTING UP SEQUENCING Sequencing allows you to view channels in a rotating interval. There are three modes of sequence setup: sequence mode, shift mode, and event mode. Sequence mode & Shift mode Sequence mode allows you to display channels on a regular rotating interval. For example, the monitor can display channels 1~4, then channels 5~8.

  • Page 39: Event View

    Setting up Sequencing Event View Event view allows the channel that detects an event (i.e. motion or alarm) to appear in the main channel. This is especially useful if you set up sequence in single-channel view, but want to see immediately any channels that detect motion.

  • Page 40: Configuring The Event Tab

    Setting up Sequencing 9. Exit to the main viewing window. Press and hold the DISPLAY button for 2 seconds on the remote or front panel to begin sequence view. To exit sequence view, press DISPLAY on the remote or front panel or press the camera number on the remote. Configuring the EVENT tab The EVENT tab allows you to set up cameras to trigger each other.

  • Page 41: Setting Up Motion Recording

    SETTING UP MOTION RECORDING Motion recording allows the system to mark events as motion recording. This allows you to search for footage that only has movement. Step 1: Configure Camera motion sensitivity & configure Event frame rates 1. Press the MENU button on the remote or front panel to open the main menu. •...
  • Page 42 Setting up Motion Recording 8. Below EVENT, enter the frame rate for motion recording on this camera under F/S. Repeat for any other cameras that you wish to enable motion recording. NOTE: If you want to disable continuous recording, under CONTINUOUS, under F/S, select OFF. This causes the system to record only when the cameras detect motion.
  • Page 43 Setting up Motion Recording • MODE: Click the +/- buttons to change to apply DAY recording, or NO REC to disable recording. If you configured DAY recording in Step 1, select DAY. NOTE: You cannot configure NIGHT recording to have a beginning and end time. However, if NIGHT recording is chosen, the NIGHT recording parameters apply to sections of the schedule that are not included in DAY or NO REC.

  • Page 44: Triggering Secondary Cameras In Motion Recording

    Setting up Motion Recording Triggering secondary cameras in Motion recording You can configure secondary cameras to begin motion recording when surrounding cameras detect motion. For example, if Camera 2 or 3 detects motion, the system can trigger Camera 1 to begin recording as an event.

  • Page 45: Triggering Cameras To Record During Video Loss

    Setting up Motion Recording Triggering cameras to record during Video Loss If video loss occurs, the system can trigger secondary cameras to begin recording as an event. For example, if a vandal attempts to cut the camera wiring, as soon as the cable wire is cut, the system triggers other cameras to detect as a motion event.

  • Page 46: Using The Main Menu

    Using the Main Menu USING THE MAIN MENU To open the Main Menu: • Press the MENU button on the front panel or the remote control. OR • Right-click to open the virtual remote control and click MENU. System Main Menu 1.

  • Page 47: Display

    Using the Main Menu SWITCH / EVENT DISPLAY The SWITCH and EVENT tab allows you to Use the Display menu to configure configure Sequencing display options for the the OSD and Auto Sequence main and spot out monitor. settings. For details on setting up sequencing mode, see GENERAL “Setting up Sequencing”...

  • Page 48: Camera

    Using the Main Menu CAMERA • PTZ: Click the SETUP button to configure your PTZ settings. Enter your PTZ ID, Model, and Configure various camera settings, Baudrate. The PTZ ID should match the such as brightness, contrast, and camera channel to which you have connected title.

  • Page 49: Record

    Using the Main Menu RECORD at 12:00:00, and you have the pre-recording time marked at 5 seconds, then during the Configure recording parameters for search, the video will begin at11:59:55. each channel. • POST RECORD: Configure the amount of time the system marks an event after an event occurs.

  • Page 50: Day

    Using the Main Menu To configure the DAY EVENT tab: 1. Click the DAY EVENT tab. Configuring the DAY tab The DAY tab allows you to configure how the system will record during Day recording in the Scheduled recording menu. To configure the DAY tab: 1.

  • Page 51: Night

    Using the Main Menu NIGHT • (EVENT EDIT): Click this icon to open the EVENT EDIT menu. Configuring the NIGHT tab The NIGHT tab allows you to configure how the system will record during Night recording in the Scheduled recording menu. To configure the NIGHT tab: 1.

  • Page 52: Night Event

    Using the Main Menu NIGHT EVENT About the EVENT EDIT window Configuring the NIGHT EVENT tab The NIGHT EVENT tab allows you to configure how the system will record during Night EVENT recording in the scheduled recording menu. The EVENT EDIT window allows you to trigger other cameras to record if an event is detected.

  • Page 53: Schedule

    Using the Main Menu SCHEDULE 3. Configure the following: • MODE: Click the +/- buttons to select DAY Set a custom recording schedule or NIGHT recording. Select NO REC to for the days of the week. disable recording. NOTE: You cannot configure NIGHT recording to have a beginning and end time.

  • Page 54: Disk

    Using the Main Menu DISK To configure the Holiday schedule: 1. Click the HOLIDAY tab. Use the Disk menu to format the internal HDD, and configure Overwrite and Disk Monitor settings. 2. Configure the following: • MODE: Select the recording mode you wish to apply.

  • Page 55: Recording Disk

    Using the Main Menu Formatting a new hard drive 3. In the ACTION field, click +/- and select Link Record Disk. You must format a new hard drive before it can be used for recording. 4. Click Start to begin the process. Limitations of the Record Disk function: To format a new hard drive connected to the system:...

  • Page 56: Network

    Using the Main Menu GENERAL NETWORK The general tab allows you to configure the Configure network and DDNS system port number and various security options. settings. To configure the GENERAL tab: 1. Configure the following: ETHERNET • ACCESS PORT: Enter the desired system The Ethernet tab displays the current system port number (default port 80).

  • Page 57: Email

    • SYSTEM: Select the events that Event Edit icon will cause the system to send out email notifications. For a list of To use the Digimerge email server icons and what they mean, see (recommended): the next page. 1. Beside USE, select DEFAULT.

  • Page 58: Ddns

    DDNS NETWORK LINK DISCONNECT: The ethernet cable was unplugged. IMPORTANT Digimerge DDNS is the only DDNS service To use a custom SMTP email server: supported by Digimerge. Digimerge will not 1. In the EMAIL tab, select SMTP. provide support for DYNDNS or any other DDNS services.

  • Page 59: Device

    Using the Main Menu DEVICE 4. Under PASSWORD, enter your Digimerge DDNS password. Configure Alarm Out, Alarm Buzzer, Obtain your Digimerge DDNS user NOTE: and alarm input settings. name and password from the confirmation email. 5. Under UPDATE TEST, click START. If successful, you will see "GOOD."...

  • Page 60: Alarm

    Using the Main Menu ALARM N.C or N.O before you can access the Edit Event window. The ALARM tab allows you to configure the system Alarm Buzzer and Alarm Input type on each channel (i.e. N.O and N.C (normally open and normally closed) settings)).

  • Page 61: Ptz Event

    Using the Main Menu PTZ EVENT 2. EDIT EVENT ( ): Click this icon to The PTZ Event menu allows you to configure open the PTZ EVENT EDIT window. This the PTZ camera to go to a pre-defined pre-set allows you to configure the type of events or tour setting when an event occurs.

  • Page 62: System

    Using the Main Menu SYSTEM • SMART MONITOR: Turn ON/OFF to show or hide the hard drive S.M.A.R.T status in Configure System settings. the DISK menu. • KEY SENSITIVITY: Press -/+ to increase or decrease the button sensitivity on the front panel of the system.

  • Page 63: Update

    • S/W VERSION: The current system port on the front or back panel. firmware version. 4. Stop all recording on the system. • DOMAIN NAME: Your Digimerge DDNS You must stop all recording in order NOTE: domain name. to perform the upgrade.

  • Page 64: Backup

    Backup BACKUP ATTENTION: You must STOP ALL RECORDING on the system prior to backing up any video data to an external USB HDD or external USB CD/DVD-RW drive. Backup critical video data on your system to a USB flash drive, external USB HDD, FTP server, or an external CD/DVD-RW drive.

  • Page 65: Backing Up To An Ftp Server

    Backup Backing up to an FTP Server NOTE: Using the system locally, you can only configure the backup interval and test the existing connection for an FTP connection. To setup automatic backup to an FTP server, you must use the CMS-DH software. For instructions, see “Configure Backup to FTP Server” on page 77.

  • Page 66: Viewing Backup Video

    Backup Viewing Backup Video Along with copying the files, the system adds a Backup Video Player (McdPlayer) to the USB flash drive, external HDD, and external USB CD/DVD-RW drive. Use the Video Player to view the backed up video files on your PC. NOTE: You can also view the files using the browser-based remote surveillance software.

  • Page 67: Using Mcd Player

    Backup Using MCD Player MCD Player is a small application that the system places on your USB flash drive when you backup critical video. To use MCD Player: 1. Connect the USB flash drive or external HDD with the backed up video data to your PC; or insert the CD/DVD-R/W disc into your PC’s CD/DVD-RW drive.

  • Page 68: Playing Avi Files

    Backup Playing AVI Files If you selected AVI to save your backup video files, they will open in your default video player. : An AVI media player such as VLC or DivX is required to playback AVI files. You ATTENTION can also install the XviD, DivX, or ffdshow codecs to play the AVI files in Windows Media Player.

  • Page 69: Cms-Dh Central Management Software

    CMS-DH CENTRAL MANAGEMENT SOFTWARE CMS-DH is a central management software that allows you to view and manage up to 300 Touch Series DVRs. System Requirements Your system must meet the system requirements below: Minimum system requirements Recommended system requirements • Windows XP SP 1 •...

  • Page 70: Installing Cms-Dh

    CMS-DH Central Management Software Installing CMS-DH To install CMS-DH: 1. Locate the CMS-DH software included with the software CD. 2. Double-click the CMS-DH setup file. NOTE: You may receive installation warnings.This is normal. Accept the security warnings to continue. 3. Follow the on-screen instructions to install the software. 4.

  • Page 71: Starting Cms-Dh

    Starting CMS-DH To start CMS-DH: • Double-click the CMS-DH icon ( ) on the desktop. Adding a DVR from the Local Area Network (LAN) Once you open CMS-DH, you can add a DVR. To add a DVR to CMS-DH: 1. Click Device. Device 2.
  • Page 72 CMS-DH Central Management Software 3. Click on the DVR you wish to add to CMS-DH, and then click Apply>OK. • The DVR appears on the left panel. Apply If you have changed the default password of the DVR, you must select the DVR from the list, then manually re-enter the new password in the Password field, and then click Apply and then OK.

  • Page 73: Adding A Dvr Using A Ddns Address

    Adding a DVR using a DDNS Address If you have DVR systems that have DDNS set up, you can add them to CMS-DH. Prerequisites • Create a DDNS account. • Enter the DDNS information into the DVR locally. • Port forward the required port (default, port 80) to the router. To add a DVR using a DDNS address: 1.
  • Page 74 CMS-DH Central Management Software 4. Enter the following into the blank fields: • Name: Enter the DVR name of your choice. tomsmith.digimerge.net • IP/DDNS: Enter the DVR’s DDNS address (for example, • Port: Enter the DVR’s port number (by default, port 80).
  • Page 75 CMS-DH Central Management Software 6. Click the Offline button to connect to the DVR. Double-click the DVR icon to begin viewing. 1. Click the Offline button 2. Double-click DVR icon Final Result Once you have added the DVR, you can add multiple DVRs and view them in the tab. To switch DVR, click on the tabs near the top of the window.

  • Page 76: Adding A Virtual Dvr

    Adding a Virtual DVR A virtual DVR allows you to add video sources from multiple DVRs into one main window. Example In the example below, multiple video sources from two DVRs are grouped into the Virtual DVR. 7 8 9 DVR # 1 Video feed from DVR #1 A B C...
  • Page 77 CMS-DH Central Management Software 2. Double-click the virtual DVR icon in the tree menu on the left. Virtual DVR icon 3. Click the + symbol to expand the DVR menu tree. Click the + symbol to expand menu tree 4. Drag the desired camera into the Virtual DVR window. NOTE: You can drag the camera into any desired channel in the virtual DVR.

  • Page 78: Creating New Group Folders & Sub Folders

    CMS-DH Central Management Software Creating New Group Folders & Sub folders Creating group folders and sub-folders helps you organize multiple DVRs. For example, you can create a new folder for each different DVR. To create group folders: 1. Right-click on the Group folder, then click New Group. New Group folder 2.

  • Page 79: Configuring General System Settings

    CMS-DH Central Management Software Configuring General System Settings 1. Open CMS-DH to access the Login window and then click Setup (Or, click File> Setup once you are logged in to CMS DH) Setup 2. Configure the following in the Setup menu: •...

  • Page 80: Adding Users

    Adding Users You can add multiple users to CMS-DH, specifying the DVR menus that each user is allowed to access. To add a new user: 1. Log in to CMS-DH. 2. Click File>CMS-DH Account. 3. Enter the following: • ID: Enter the desired user name. •...

  • Page 81: Recording Video To The Hard Drive

    Recording Video to the hard drive CMS-DH allows you to record video to your local hard drive. The amount of video that you can record depends on the size of your computer’s hard drive. To record video: 1. During live view, click the Rec button ( ).

  • Page 82: Playing Back Recorded Video

    Playing back recorded video The video is saved as a proprietary file that is playable only by CMS-DH. To play back previously recorded video files: 1. From the main window, click File>File Playback. 2. Click the Open button. Open button 3.

  • Page 83: Remote Search

    CMS-DH Central Management Software Remote Search Remote search allows you to search for archived video on the DVR. Prerequisite • Ensure you are connected to the DVR that you wish to search from. To search for video: 1. Right-click on the DVR that you wish to search video from, then click Remote Search. 2.

  • Page 84: Video Playback Controls

    CMS-DH Central Management Software Video Playback Controls Once the video begins to play, use the video controls to manipulate video playback. Use the playback controls to control video speed Select hour Select minute Video speed slider Local Search Local search allows you to search for video stored locally on the computer hard drive. Prerequisite Ensure you are connected to the DVR that you wish to search from.

  • Page 85: Saving Video Files

    2. To search for the video: a. Click to select the desired month. b. Select the date of the video. c. Select the hour. d. Select the minute Play button 3. Click the Play button to begin watching the video. Saving Video Files You can save the proprietary video files to your local hard drive from the Search menu.

  • Page 86: Converting Video Files To Avi

    Converting video files to AVI Converting proprietary .CMS video files to AVI allows you to play the video on a computer that does not have the CMS-DH software. Prerequisite • Make sure that you are in the Local Search menu (Right-click on the DVR, and click Local Search) To convert video files to .AVI: 1.

  • Page 87: Schedule Recording

    CMS-DH Central Management Software Schedule Recording To enable/disable schedule recording: 1. Right-click on the DVR you wish to configure and then click Control>Schedule>Start / Stop. • Click Start to enable schedule recording. Click Stop to stop schedule recording. Schedule Backup to Local Hard Drive You can schedule regular backup of video to your local hard drive.
  • Page 88 Select On to enable schedule backup. Select channels you wish to back up 4. Select Daily to back up 24 hours of video to your hard drive. Go to step 6. • Select Hourly to back up every hour of video to your hard drive. Go to step 5. 5.

  • Page 89: Configure Backup To Ftp Server

    CMS-DH Central Management Software Configure Backup to FTP Server You can schedule regular backup of video to an FTP server. The schedule can be configured to backup 24 hours of video, or during a specified time only. NOTE: To schedule a backup interval other than 24 hours, follow the instructions below first to set up your FTP connection.

  • Page 90: Taking Screen Captures

    4. Click Start to begin FTP connection. NOTE: To confirm that the FTP connection has been made successfully, you must test the FTP connection using the local menus on the DVR. See “Backing up to an FTP Server” on page 53. 5.

  • Page 91: Viewing File Download Status

    CMS-DH Central Management Software Viewing File Download Status To check the download status of your video files: 1. Connect to the DVR you wish to check the video status on. 2. Click on Tools>Download>Status. 3. To cancel the download, click Cancel. Changing Viewing Modes To change the viewing modes of CMS-DH: 1.

  • Page 92: Digital Zoom

    Digital Zoom You can activate Digital Zoom in live view and playback. You can zoom in on a single channel or a Move zoom split-screen view. area To use Digital Zoom: Zoom out Zoom in 1. Click • Click + / - or use the mouse wheel to zoom in and out.

  • Page 93: E-Map

    CMS-DH Central Management Software E-Map The E-Map feature allows you to visually map your cameras over a Jpeg image. Example Camera list From the camera list, you can drag Jpeg image of a house blueprint the camera icon over the Jpeg image Prerequisite •...

  • Page 94: E-Map Setup

    CMS-DH Central Management Software 2. Click File>Background. Locate the file you wish to import, and then click Open. 3. Drag the desired cameras from the camera list, over the image. TIP: You can also drag the DVR icon and E-MAP icon over the image. Drag Tip: To rotate the camera, right-click on the...

  • Page 95: Viewing Video On E-Map

    CMS-DH Central Management Software Viewing video on E-Map Once you have mapped your cameras on E-Map, you can view and search channels from the E-Map directly. To view live video on E-Map: • Double-click on the desired camera icon to open live view. Live channel Configuring E-Map camera settings To configure E-Map camera settings:...

  • Page 96: Zooming Into The E-Map

    CMS-DH Central Management Software Zooming into the E-Map • To zoom into the E-Map, click the Zoom In / Zoom Out buttons ( Zoom In/ Zoom Out Removing camera icon in the E-Map • Select the camera icon in the e-map, and click the Remove Item button ( Remove Item Adding Multiple E-Maps To add multiple E-Maps:...

  • Page 97: Viewing Dvr Health

    CMS-DH Central Management Software Viewing DVR Health To view the status of the DVR: 1. Select the DVR on the menu tree on the left. 2. Click the Health button ( Closing windows To close open tabs: • Click the Close button, and select Close or Close All. Locking Windows •...

  • Page 98: Dvr Log

    CMS-DH Central Management Software DVR Log The DVR log allows you to check events that occurred in the DVR, such as hard drive malfunction, video loss, motion detection, and alarm settings. To access the DVR log: 1. Connect to the DVR that you wish to view the log from. 2.
  • Page 99 CMS-DH Central Management Software CMS-DH System Log The CMS-DH log allows you to view video events that occurred in the system (i.e motion and camera loss events). Prerequisite: • Ensure the DVR(s) are online and connected to CMS-DH. To view the system log: 1.

  • Page 100: Setting Ptz Pre-Sets

    CMS-DH Central Management Software To activate the PTZ control, click the PTZ button ( NOTE: You must select the channel that has a PTZ camera before using PTZ controls. Pan & Tilt Zoom In Zoom Out Focus In Focus Out Auto Focus Open Iris Auto Iris...

  • Page 101: System Setup

    CMS-DH Central Management Software System Setup To access the full system setup menu: 1. Right-click on the DVR you wish to configure. Setup 2. Click Setup from the sub-menu to access the full Setup menu. NOTE: The menu structure is identical to the menu structure on the local DVR.

  • Page 102: Upgrading The Firmware Remotely

    Upgrading the Firmware Remotely Prerequisite • Ensure the DVRs are online. • Download the firmware from www.digimerge.com, and extract the firmware file. To upgrade the DVR firmware using CMS-DH: 1. Right-click on the DVR that you wish to upgrade the firmware.

  • Page 103: Configuring Post Event Action Tab

    CMS-DH Central Management Software Configuring Post Event Action Tab The Post Event Action tab allows your system to alert you when an alarm event triggers the DVR. For example, when the system detects motion from an input device, the computer speakers play a sound to alert you.

  • Page 104: Configuring Alarm Output

    CMS-DH Central Management Software • Parameter: Select the desired alert sound you want the computer to play. Click here to configure the Command and Parameter settings 5. Click Apply and then OK to save your settings. 6. Under Alarm Output, right-click the light bulb icon, and click Control. 7.

  • Page 105: Setting Message Pop-Up Notifications

    CMS-DH Central Management Software Setting message pop-up notifications You can configure CMS-DH to produce message pop-up windows when an event occurs. To configure CMS-DH to produce message pop-up events: 1. Expand the menu tree under the desired DVR that you wish to configure. 2.

  • Page 106: Setting Video Pop-Up Notifications

    CMS-DH Central Management Software Result When the camera detects motion, a pop-up window appears on the bottom-right corner of the screen to alert you. Setting Video pop-up notifications You can configure CMS-DH to produce video pop-up windows when an event occurs. To configure CMS-DH to produce video pop-up events: 1.
  • Page 107 CMS-DH Central Management Software 4. In the Device drop-down menu, select the name of your DVR. 5. Under the Sub Type drop-down menu, select Camera. 6. Under Sub No., select the channel number you wish to appear as a pop-up alert. 7.

  • Page 108: Configuring Other Post Action Events

    CMS-DH Central Management Software Configuring other Post Action Events Under the Command drop-down menu, there are several commands that CMS-DH can output. • GoTo PTZ: Opens the PTZ camera. • Auto Tour: Opens the PTZ camera and starts the Auto Tour. •...

  • Page 109: Running Cms-Dh On Multiple Monitors

    CMS-DH Central Management Software Running CMS-DH on multiple monitors CMS-DH can support a maximum of 8 monitors on a single system. Running 8 monitors is extremely resource intensive. The recommended system specifications are listed below. If your system does not meet the requirements below, you may experience slow system performance. Minimum system recommendations to run CMS-DH on multiple monitors •...

  • Page 110: Isms Client (Remote Viewing On The Mac)

    • Video Resolution: 1024 x 768. Prerequisites • Download the iSMS client from www.digimerge.com, under the DH216+R’s product page. • Port 80 (or whichever port your system is using) must be port forwarded to your router. • You must create a DDNS account, and have the DDNS settings configured in your DVR.

  • Page 111: Using The Isms Client

    1. In the Host:Port field, enter the DDNS address of your DVR in full, including the port number. (e.g. tomsmith.digimerge.net:80 2. In the User Name field, enter admin. 3. In the Password field, enter your DVR password (by default, 000000) 4.

  • Page 112: Isms Interface

    iSMS Client (Remote Viewing on the Mac) iSMS Interface The iSMS Interface displays all connected channels of your DVR. 1. Channel numbers 2. Viewing Modes 3. PTZ Menu 4. Screen Capture 5. Hide menu button 6. Record 7. Main Viewing window 1.
  • Page 113 iSMS Client (Remote Viewing on the Mac) To record live video: 1. Click the Record button ( ). The record button turns red ( 2. Click the Record button again to stop the recording. The video file saves into a folder to the save directory you specify. NOTE: To view recorded video: 1.

  • Page 114: Configuring Osd Settings

    iSMS Client (Remote Viewing on the Mac) Configuring OSD Settings The iSMS interface can be customized to show less or more information. To configure the iSMS display settings: 1. From the tool bar, click iSMS>Preferences 2. Select the display settings that you wish to remove by clicking the checkboxes. 3.
  • Page 115 iSMS Client (Remote Viewing on the Mac) Hour Month / Year Minute Calendar Download Playback Channel selection 3. Click the Playback button to begin viewing.  OR  Click the Download button to save the video to your default save directory. Download Progress bar During video download, the status bar indicates the progress of the saved video.
  • Page 116 iSMS Client (Remote Viewing on the Mac) Playback Window Playback controls • Use the Playback Controls to manipulate video speed. Drag the video slider to skip through the video • Click the Rewind or Fast Forward buttons repeatedly to increase the speed Play •...

  • Page 117: Searching For Video Locally

    iSMS Client (Remote Viewing on the Mac) Searching for video locally To search for local videos saved on your hard drive: 1. From the toolbar, click DVR>Local Search 2. From the Remote Search menu, perform the following: • Select the Month/Year. •...

  • Page 118: Configuring Ptz Settings

    iSMS Client (Remote Viewing on the Mac) Configuring PTZ settings If your DVR has a PTZ (pan tilt zoom) camera installed, you can control the PTZ camera through the PTZ menu. To open the PTZ menu: • Click from the main interface. PTZ Controls To control your PTZ camera, click on the channel that your PTZ camera is connected to.
  • Page 119 iSMS Client (Remote Viewing on the Mac) PTZ Controls cont’d.

  • Page 120: Configuring Ptz Protocols In The Isms Client

    iSMS Client (Remote Viewing on the Mac) Configuring PTZ Protocols in the iSMS Client You must enter the PTZ camera protocols and settings in the iSMS client before you can control the PTZ camera. To configure PTZ camera settings: 1. From the toolbar, click DVR>Setup.

  • Page 121: Configuring The Isms Client

    iSMS Client (Remote Viewing on the Mac) Configuring the iSMS Client The iSMS client features a Setup menu that allows you to configure settings in your DVR remotely. The following menus are available for configuration: • Display • Camera • Motion •...

  • Page 122: Iphone: Digi Imobile Touch App

    $4.99 from the Apple App Store* *Prices subject to change. Please check the Apple App Store for the latest pricing. Compatible Devices • iPhone 3GS, iPhone 4/4S, iPhone 5, iPad. • iOS 4.1 or later. • Digimerge DH216+R/DH200/200+/230/250 Series DVR.

  • Page 123: Prerequisites

    • You must create a DDNS account, and have the DDNS settings configured in your DVR. • The DVR must have internet access. • You must have a Digimerge DDNS address to log in remotely. • An iTunes account. NOTE: You will need to create an iTunes account before you can download the app. An iTunes store account requires a valid credit card number.

  • Page 124: Configuring Digi Imobile Touch Lite/Pro

    • Enter the local IP of the DVR, followed by a colon, followed by the DVR’s port number • Enter the DDNS address of the DVR, followed by a colon, followed by the DVR’s port touch.digimerge.net:80 number (i.e. • Username: Enter the DVR’s user name (by default, admin) •...

  • Page 125: Digi Imobile Touch Lite Interface

    iPhone: Digi iMobile Touch App Connecting to your DVR 1. From the Device List, tap the name of your DVR to connect. Tap the name of your DVR Digi iMobile Touch Lite Interface Full Screen Viewing modes Toggle on screen display (OSD) Take screenshot* * Screenshots are stored in your iPhone’s photo album.

  • Page 126: Digi Imobile Touch Pro Interface

    iPhone: Digi iMobile Touch App Digi iMobile Touch Pro Interface Full Screen Search DVR Take screenshot* Viewing modes Toggle on screen display (OSD) Opens Device Control menu * Screenshots are stored in your iPhone’s photo album. About the Search and Control menus The Search and Control menus are exclusive to Digi iMobile Touch Pro.
  • Page 127 iPhone: Digi iMobile Touch App Changing Viewing Modes  • Touch to change viewing modes. Single channel view Quad View Swipe finger to change channels (single channel view only) 16-channel view 9-channel view Digi iMobile Touch Lite interface shown Rotating the Screen Rotate your iPhone to change the image orientation.
  • Page 128 iPhone: Digi iMobile Touch App Toggling the On Screen Display (OSD) • Tap the OSD button to turn the OSD on/off. The OSD displays the recording status and DVR time. OSD on DVR Time OSD Off OSD button Digi iMobile Touch Lite interface shown To control connected PTZ cameras to the DVR: 1.

  • Page 129: Digi Imobile Touch Pro Features

    iPhone: Digi iMobile Touch App Digi iMobile Touch Pro Features Search The Search menu allows you to search for recorded video on your DVR. To search for video: 1. Tap the Search icon ( 2. Tap the arrows to select the month, and then tap the desired date to begin the search. Tap here to select month Tap here to select date 3.

  • Page 130: Device Control

    iPhone: Digi iMobile Touch App Use the playback controls to pause, fast forward, or rewind video. Tap here to view channel in full screen view. Tap repeatedly to change channels in full screen view. Playback Controls Exit playback Device Control The Device Control menu allows you to turn recording, scheduled recording, and relay alarms on or off.

  • Page 131: Android: Digi Imobile Touch Lite App

    Compatible Devices • Android OS (2.1 and above, touch screen models only) • Digimerge DH216+R/DH200/200+/230/250 Series DVR Prerequisites • Port 80 (or whichever port your system is using) must be port forwarded to your router •...

  • Page 132: Configuring Digi Imobile Touch Lite

    • Enter the local IP of the DVR, followed by a colon, followed by the DVR’s port number. • Enter the DDNS address of the DVR, followed by a colon, followed by the DVR’s port touch.digimerge.net:80 number (e.g. • Username: Enter the DVR’s user name (by default, admin).

  • Page 133: Digi Imobile Touch Lite Interface

    Android: Digi iMobile Touch Lite App Connecting to your DVR 1. From the Device List, tap the name of your DVR to connect. Tap the name of your DVR To remove a DVR: Press and hold the selected DVR, then tap Delete Device.
  • Page 134 Android: Digi iMobile Touch Lite App Changing Viewing Modes • Touch to change viewing modes. Single channel view Quad View Live Live Tap the single channel button to change channels 16-channel view 9-channel view Live Live Rotating the Screen Live Rotate your phone to change the image orientation.
  • Page 135 Android: Digi iMobile Touch Lite App Toggling the On Screen Display (OSD) • Tap the OSD button to turn the OSD on/off. The OSD displays the recording status and DVR time. DVR Time OSD on OSD Off Live Live OSD button To control connected PTZ cameras to the DVR: 1.

  • Page 136: Installing The Bdvrviewer App On Your Blackberry

    • Blackberry 9000 or 9700 only before you can connect to your • An APN name, obtained from your Blackberry system using a mobile device service provider (Digimerge does not provide this) • A DDNS account from  https://secure.digimerge.net/webapp/ Step 1 of 4: Download the BDVRViewer Application 1.

  • Page 137: Step 2 Of 4: Clear Your Browser Cache

    Installing the BDVRViewer App on your Blackberry Step 2 of 4: Clear your browser cache You must clear your browser cache for the BDVRViewer application to run properly. 1. Open the web browser on your Blackberry, and then press Click Options. Options 3.

  • Page 138: Step 3 Of 4: Enable Apn (Access Point Name)

    Installing the BDVRViewer App on your Blackberry Step 3 of 4: Enable APN (Access Point Name) In order for BDVRViewer to function, you must enable APN (Access Point Name) on your Blackberry. Contact your service provider for your Blackberry’s APN name. To enable APN: 1.

  • Page 139: Step 4 Of 4: Log In To Bdvrviewer

    2. Click on the BDVRViewer icon. 3. Enter the DVR DDNS address, port number, ID, and password, and then click LOGIN. Enter the DVR’s DDNS address (i.e. tomsmith.digimerge.net Enter the DVR’s port number (i.e. port admin Enter the DVR’s login ID (default: 000000 Enter the DVR’s password (default:...

  • Page 140: Appendix A: System Specifications

    Appendix A: System Specifications APPENDIX A: SYSTEM SPECIFICATIONS Description Specification Multiple Function Pentaplex Compression H.264 Video Input 16 input Video Output Main: 1 HDMI, 1 VGA, 1 Composite Spot: 1 Audio Input 1 (RCA) Audio Output 1 (RCA) Communication Port RS-422, Ethernet, USB 2.0 Power 100~240V, 12V 3A...

  • Page 141: System Specifications (Continued)

    ° Operating Temp C~40 C / 32 F~104 As our products are subject to continuous improvement, Digimerge Technologies Inc. and its subsidiaries reserve the right to modify product design, specifications, and prices without notice and without incurring any obligation. E&OE...

  • Page 142: Appendix B: Setting Up Remote Viewing

    3. Press the INFO button on the remote control to find your system's IP address. 4. Enable Port Forwarding on your router. Refer to the included Router Guide and Basics of Remote Video Access Guide for further assistance with your specific network setup and hardware. 5. Setup an account at http://ddns.digimerge.net...

  • Page 143: How Do I Find My Ip And Mac Addresses

    Appendix B: Setting up Remote Viewing How Do I Find My IP and MAC addresses? The IP and MAC address of your system are necessary for DDNS setup. DDNS allows you to view and control your system from a remote location. MAC address IP address &...

  • Page 144: How Do I Enable Port Forwarding

    IP address:port number (i.e. Router External IP 216.13.154.34 to DVR Internal IP 192.168.0.3:80). The instructions found online in the Router Configuration Guides will assist you in the port forwarding configurations for a selection of different router models. Visit our website at http:// www.digimerge.com/ for more details.

  • Page 145: Appendix C: Digimerge Auto Port Forward Wizard

    Forwarding Wizard to port forward the required ports. Installation To install the Digimerge Auto Port Forwarding Wizard: 1. Insert the system’s software CD, and follow the instructions to launch the Digimerge Auto Port Forwarding Wizard software. • The installation window opens.
  • Page 146 Appendix C: Digimerge Auto Port Forward Wizard 5. Click the Next button and then click Finish to complete the software installation. Finish button 6. Double-click the Digimerge Auto Port Forwarding shortcut ( )from your desktop to start the program. Obtaining Your Router Model Number and Version On most routers, the model and version number can be found underneath the router, printed on a sticker.

  • Page 147: Configuration

    1. Your router’s model number and version number 2. Your router’s user name and password 3. Your Digimerge device’s IP address 4. Your Digimerge device’s port numbers that require port forwarding Initial Startup: Select language 1. Click the Language drop-down menu and select a language (English, French, Spanish). Click the Start button to continue.
  • Page 148 IP Enter port number 4. Under IP, enter the IP address of your Digimerge device. NOTE: The IP is usually found in the information window of your DVR. 5. Under Port, enter the DVR’s Web Port (by default, port 80).
  • Page 149 Step 4: Test your connection 1. Click the Test Your Connection button. • Your system’s default browser opens and connects to your Digimerge device. NOTE: Ensure that Internet Explorer is your system’s default internet browser. NOTE: A window opens that prompts you to enter in your DVR’s user name and password (do not enter your DDNS log in information).
  • Page 150 Appendix C: Digimerge Auto Port Forward Wizard • The "Possible 1st Router" refers to the router directly connected to your system. This is the router that requires the port forward information. • The "Possible 2nd Router" refers to the router immediate to the internet connection. This is the router that requires you to configure a DMZ host connection.
  • Page 151 Appendix C: Digimerge Auto Port Forward Wizard Configuring a DMZ host connection Example • Connect to "Router 1" on your network (referred DMZ stands for Demilitarized Zone. Enabling a DMZ to as "Possible 1st Router" in the Auto Port IP on your router enables one of the routers to pass Forwarding Wizard).

  • Page 152: Appendix D: Setting Up Ddns Service

    APPENDIX D: SETTING UP DDNS SERVICE Digimerge offers a free DDNS service for use with your DVR. A DDNS account allows you to set up a web site address that points back to your local network. The following outlines how to set up your free DDNS account.

  • Page 153: How Do I Enable Ddns On My System

    8. Click ENTER to save your settings. Press CANCEL/ESC to close remaining windows. With DDNS entered on your system, you can access your DVR from a remote location by using the CMS-DH remote software or by entering the Digimerge DDNS domain name in your browser.

  • Page 154: Appendix E: Connecting Ptz Cameras

    Appendix E: Connecting PTZ Cameras APPENDIX E: CONNECTING PTZ CAMERAS You can connect RS-422/485 PTZ cameras (not included) to the PTZ Control Block on the rear panel of the system. PTZ CAMERA (not included) Connect to T+ and T- Connecting a PTZ camera (not included). To install a PTZ Camera: 1.

  • Page 155: Using A Ptz Camera

    Appendix E: Connecting PTZ Cameras Using a PTZ Camera To control a PTZ camera: 1. With your PTZ connected to the system, view the active PTZ channel in full-screen. 2. Right-click to open the virtual remote, and click the PTZ button. 3.
  • Page 156 Appendix E: Connecting PTZ Cameras Button Result/Action MENU button • Press to open/close the PTZ virtual remote  Navigation buttons • Press to tilt up/down  • Press to pan left/right + / - Increase/Decrease • Press to zoom in and out buttons Preset •...

  • Page 157: Setting Pre-Sets

    Appendix E: Connecting PTZ Cameras Setting Pre-Sets To set a Pre-Set: 1. Move the PTZ camera to the desired position. 2. Press the Preset button ( 3. Set the number for the Preset location. 4. Click the Preset button to save and exit. To go to a Pre-set: 1.

  • Page 158: Appendix F: Connecting Additional External Monitors

    Appendix F: Connecting Additional External Monitors APPENDIX F: CONNECTING ADDITIONAL EXTERNAL MONITORS Use the Video port (BNC) on the rear panel of the system to use the Monitor Out function. Monitor Out displays the exact on-screen display of the system. Use the Spot port (BNC) to use the Spot Out function.

  • Page 159: Appendix G: Connecting Motion / Alarm Devices

    Appendix G: Connecting Motion / Alarm Devices APPENDIX G: CONNECTING MOTION / ALARM DEVICES You can enable motion detection and alarm control from the Main Menu. You can also connect additional motion sensor devices to the system (i.e. motion sensors, door/window sensors). Use a motion detector or sensor to send a signal to the system to begin camera viewing and recording on the matching camera channel (when enabled in the Menu).

  • Page 160: Appendix H: Replacing The Hard Drive

    Appendix H: Replacing the Hard Drive APPENDIX H: REPLACING THE HARD DRIVE The system comes with a pre-installed 3.5" SATA hard drive. The system supports up to 3 terabytes (TB) of SATA storage—one 3TB 3.5" SATA HDD. NOTE: Make sure that the system is and the power cable has been disconnected before changing the hard drive.

  • Page 161: Replacing The Hard Drive

    Appendix H: Replacing the Hard Drive Replacing the Hard Drive 1. Carefully position the new hard drive on the four rubber mounting feet in the housing. The connections end of the hard drive should face the data and power cables. Place the HDD on the rubber mounting feet 2.

  • Page 162: Formatting The Hard Drive

    Appendix H: Replacing the Hard Drive Formatting the Hard Drive all data This step cannot : Formatting the HDD erases on the hard disk. ATTENTION be undone . System settings will not be erased. To format the hard disk: 1. Press the MENU button on the front panel of the system. 2.

  • Page 163: Appendix I: Using Listen-In Audio

    Appendix I: Using Listen-in Audio APPENDIX I: USING LISTEN-IN AUDIO Listen-in audio allows you to listen to, and record live audio on the system. AUDIO CAPABLE CAMERA (not included) RCA cable DH230 LINE OUT / AMPLIFIED SPEAKERS (not included) To enable listen-in audio: 1.

  • Page 164: Appendix J: Remote Viewing Using Internet Explorer

    To view your system using Internet Explorer: 1. Open Internet Explorer. 2. In the address bar, enter your system’s IP address or your Digimerge DDNS domain followed by :80 (or the system port number, if it has been changed) — for example, http:// 192.168.1.1:80 or http://tomsmith.digimerge.net:80...
  • Page 165 Appendix J: Remote Viewing using Internet Explorer 5. Click Install when the security warning appears. The page will refresh and live viewing will commence. Click Install Final Result...

  • Page 166: Appendix K: Touch Screen Monitor Setup

    Appendix K: Touch Screen Monitor Setup APPENDIX K: TOUCH SCREEN MONITOR SETUP The USB cable must be connected to the monitor’s USB port  and the DVR’s USB port to enable the touch screen function. The DVR can be controlled with a touch screen monitor (not included). Touch screen monitors must be Windows 7®...

  • Page 167: Step 2 Of 3: Power On The Monitor

    Appendix K: Touch Screen Monitor Setup Step 2 of 3: Power on the Monitor Step 3 of 3: Test the Touch Screen Functions Before you start: 1. Make sure your monitor is turned on. 2. Power on your DVR. 3. Wait for the DVR to boot into the main viewing mode. Access Virtual Remote •...

  • Page 168: Troubleshooting

    Troubleshooting TROUBLESHOOTING When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Digimerge Technical Support: Error Possible Causes Solutions • DVR is not receiving •...

  • Page 169: Troubleshooting (Cont'd.)

    Troubleshooting Troubleshooting (cont’d.) Error Possible Causes Solutions Mouse not detected • Mouse cable is not firmly • Firmly connect the mouse cable a USB port on the by system connected to the system front or rear panel • Mouse is not connected to the system •...

  • Page 170: Remote Connectivity Trouble Shooting

    • Ensure that you have created a DDNS account • Ensure that you type the URL in full  • Incorrect DDNS URL ie: http://tomsmith.digimerge.net:80 • DDNS not enabled on the • Ensure there are no spelling errors in the system URL.

  • Page 171: Need Help

    Right for Business Need Help? Need Help? Please make sure to visit our website www.digimerge.com to receive product updates and information. 3 Easy Ways To Contact Us Online: Pro duct s up p o r t is ava i l ab l e 24/ 7 in c lu d in g pro duct i nfor m ati o n , u s e r man u a ls , q u ic k start up gui de s a n d FAQ ’s at...
  • Page 172 Software & Consumables: All software, accompanying documentation and consumables (including but not limited to fuses and batteries) provided with or as part of the product are furnished AS IS, and are excluded from warranty coverage. Digimerge is not obligated to provide the end-user with a substitute product during the warranty period or at any time.
  • Page 173 No claims or statements regarding the product, whether written or verbal, by salespeople, retailers, dealers or distributors, that are not contained in this limited warranty or in the owner's manual are authorized by Digimerge and do not modify or expand this warranty.
  • Page 176 Guías de arranque rápido Actualizaciones del programa User Manuals Specification Sheets Firmware Upgrades Guides de l’utilisateur Fiches signalétiques Mises à jour du micro-logiciel Guías del usuario Fichas de especificaciones Actualizaciones del microprograma VISIT / VISITEZ / VISITE www.digimerge.com www.digimerge.com © Digimerge Technology Inc.

Table of Contents