Pro/1000 Xt Server Adapter By Intel Troubleshooting Chart - IBM TotalStorage NAS 300 User Reference

Table 10. IBM Gigabit Ethernet SX Server Adapter troubleshooting chart (continued)
IBM Gigabit Ethernet SX
Server Adapter problem
Diagnostics pass but the
connection fails.
Another adapter stopped
operating correctly after you
installed the IBM Gigabit
Ethernet SX Server Adapter.
The adapter stopped working
without apparent cause.
LINK LED is not on.
RX or TX LED is not on.

PRO/1000 XT Server Adapter by Intel troubleshooting chart

Use the troubleshooting chart in Table 11 to find solutions to the PRO/1000 XT
Server Adapter by Intel problems that have definite symptoms.
Table 11. PRO/1000 XT Server Adapter by Intel troubleshooting chart
PRO/1000 XT Server
Adapter by Intel problem
The NAS Gateway 300
cannot find the PRO/1000
XT Server adapter.
Diagnostics pass but the
connection fails.
Another adapter stopped
operating correctly after you
installed the PRO/1000 XT
Server Adapter by Intel.
98
NAS Gateway 300 User's Reference
Suggested action
Ensure that the network cable is securely attached.
1. Verify that the cable is connected to the IBM Gigabit Ethernet SX Server Adapter
and not to another adapter.
2. Check for a resource conflict.
3. Ensure that both adapters are seated firmly in the slot.
4. Check all cables.
1. Reseat the adapter.
2. The network driver files might be damaged or deleted. Reinstall the drivers.
3. Use a different IBM Gigabit Ethernet SX Server Adapterr.
1. Ensure that you have loaded the adapter driver.
2. Check all connections at the adapter and the buffered repeater or switch.
3. Use another port on the buffered repeater or switch.
4. Ensure that the buffered repeater or switch port is configured for 1000 Mbps and
full-duplex.
5. Change the auto-negotiation setting on the link partner, if possible.
1. Ensure that you have loaded the adapter driver.
2. The network might be idle; log in from a workstation.
3. The adapter is not transmitting or receiving data; use another adapter.
Suggested action
1. Verify that the adapter is seated firmly in the slot.
2. Reboot the NAS Gateway 300.
3. Try a different PRO/1000 XT Server Adapter by Intel.
1. Verify that the responding link is operating correctly.
2. Ensure that the network cable is securely attached.
3. Try a different cable.
1. Verify that the cable is securely connected to the PRO/1000 XT Server Adapter by
Intel and not to another adapter.
2. Check for a resource conflict as indicated by problem icons in Device Manager. To
access Device Manager:
a. Right-click on My Computer, and and select Manage.
b. Select Device Manager.
3. Reload all PCI device drivers.
4. Ensure that both adapters are seated firmly in the slot.
5. Check all cables.