Error Symptoms - IBM TotalStorage NAS 300 User Reference

Table 23. Diagnostic error codes (continued)
Error code/symptom
217-XXX-005
264-XXX-0NN
264-XXX-999
301-XXX-000
405-XXX-000
405-XXX-00N
415-XXX-000

Error symptoms

You can use the error symptom table to find solutions to problems that have definite
symptoms.
If you cannot find the problem in the error symptom charts, go to "Starting the
diagnostic programs" on page 94 to test the engine.
If you have just added new software or a new option and your engine is not
working, do the following before using the error symptom charts:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine if your engine is running correctly.
v Reinstall the new software or new device.
Table 24 on page 136 contains information on error symptoms and suggested
actions. In the table, if the entry in the Part/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.
Meaning
Failed BIOS hard disk test.
Note: If RAID is configured,
the hard disk number refers to
the RAID logical array.
Failed tape drive test.
Errors on multiple tape drives,
see error text for more
information.
Failed keyboard test.
Failed Ethernet test on
controller on the system board.
Failed Ethernet test on adapter
in PCI slot n.
Failed Modem test.
Part/action
Logical drive 6
1. Tape cartridge, if user executed the Read/Write
Tape Drive test (failure code of XXX = 256)
2. SCSI or power cable connected to tape drive
with SCSI ID nn
3. Tape drive with SCSI ID nn (refer to the Help
and Service Information appendix of the tape
drive's User Guide)
4. System board or SCSI controller (run SCSI
controller diagnostic to determine if the SCSI
bus is functioning properly.)
See error messages/text in the Base System
Diagnostics error log for detailed information on
each individual tape drive error.
Keyboard
1. Verify that Ethernet is not disabled in BIOS.
2. System board.
1. Adapter in PCI slot n
2. System board
No action required. A modem is not required for
normal functioning.
Appendix D. Symptom-to-part index
135