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7. Troubleshooting
Problem
No Power
INIT program cannot find the
MMX.
INIT program cannot find the
master MMX.
Connection to the INIT program
is not available because of
wrong ID and password.
No Live Video
Video is not displayed properly.
Main monitor is not controlled.
Camera title is not displayed.
The OSD icons are overlapped.
Possible cause
• Check power cord connection.
• Confirm that there is power at the outlet.
• Check power cord connection.
• Check that the MMX is networked via LAN. You can find the MMX by
selecting Manual Connect (WAN) in the Lookup menu.
• Check the network connection.
Check that the option switch 3 on the rear panel is set to the On position.
If you lost the administrator ID and password, do a factory reset and
customize all settings all over again. The factory reset returns all the settings
including network settings to the original factory settings. Write down the
administrator ID and password just in case.
• Check connection between DVRs and MMXs.
• Check that video is displayed on the monitor connected to a DVR. If video
is not displayed, check the DVR settings and camera connection to the
DVR referring to the DVR User's Manual.
• Check network connection on the DVR and MMX.
Check the DVR's video sources and set the option switch on the rear panel
of the MMXs to the On or Off position to match MMXs' video sources to
DVRs'.
• Check the connection between a master MMX and the main monitor.
• Connect to a network keyboard and check the main monitor ID of the
MMX.
• Check the daisy chain connection between a master MMX and slave
MMXs.
• Check the network connection of a master MMX and slave MMXs.
It is possible that OSD icons of both a DVR and a MMX are displayed at
the same time when both the DVR and MMX are set to display OSD icons.
Release the OSD icon display option either on the DVR or on the MMX.
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