Service Reimbursement Policy; Our Policy; Floor Models And Dealer Stock - Landice L Series Diagnostic And Service Manual

This is offered to all Landice dealers as well as all authorized Landice service providers.
Landice covers our treadmills with a 1-year labor reimbursement policy. That means we will pay to
fix our treadmill as long as it's within one year from the date the treadmill was purchased.
Landice will reimburse the selling dealer according to our flat rate labor schedule. If you are
a service provider for Landice and do not sell our product, you have the option of billing us direct or
you can bill the dealer that you're providing service for. Generally, if our capped rate does not
cover your labor charge you would bill the selling dealer. The current rate is $30.00 per hour and
is capped at a maximum of one hour labor and one hour travel per treadmill failure. Diagnostic
and return trips are not covered. Note that treadbelt tracking, treadbelt / drive belt tensioning,
blown fuses, and set-up procedures are not covered by this warranty.
Set-Up Includes: Assembly, adjusting treadbelt and drive belt (if needed), walking the
treadbelt and deck wax in, and performing any additional adjustments that may have been upset
during shipping.
The dealer must call for a service authorization number prior to performing any service to
verify the treadmill is under labor warranty. It is advisable to call Landice from the treadmill
location to successfully diagnose the problem. This will insure that the correct part will be shipped
out the first time. Labor claim forms must be submitted within three months from the date service
was performed. Labor claim forms must be completely filled out and have the Landice Service
Authorization number at the top. Generally service claims are paid out upon the return of defective
parts and/or crediting of the warranty invoice. If parts are outstanding for a period of more than 90
days previously submitted service claims will be returned unpaid.
If the dealer sells a treadmill to a customer within one year of its purchase from Landice, the
warranty period will be extended to start from the date of sale to the customer. If a home treadmill
is over 1 year old when sold to a customer, the treadmill will carry a 5 year parts warranty and
there will be NO labor warranty. If a commercial unit is over 1 year old when sold to a customer,
the treadmill will carry the remainder of the parts warranty from the date of shipment with NO labor
warranty.

SERVICE REIMBURSEMENT POLICY:

OUR POLICY:

FLOOR MODELS AND DEALER STOCK

12