Landice Service Warranty Policy - Landice L-10 Service Manual

Landice Service Warranty Policy

PARTS
Our policy requires that defective part(s) need to be returned back upon Landice discretion. All warranty part(s)
that are required back will be billed to the Service Provider if not returned within 30 days. Landice will adjust
the invoice off the account once receipt of any defective part(s) they have been returned. Landice will provide
return freight tags (ARS tags) for all parts required back. It is our policy to ship all parts UPS ground. Any
expedited shipments will need Landice approval.
LABOR
Landice will reimburse the selling dealer or service provider according to our labor rate schedule. If you are a
service provider for Landice and do not sell our product, you have the option of billing us directly or you can bill
back the selling dealer. Generally, if our capped rate does meet the service provider rate then the remaining balance
will be the actual selling dealer responsibility. The labor rate only covers one service call per issue, diagnostic
trips and return trips is not covered under our labor warranty policy. Treadbelt and drive belt tracking, tensioning,
and set-up procedures will not be covered under our labor warranty policy as well. Set-up includes Assembly,
adjusting treadbelt and drive belt (if needed), walking the treadbelt and deck wax in and performing any additional
adjustments that may have been upset during shipping.
The dealer must call for a service authorization number (SA#) prior to performing any service to verify the
treadmill is under labor warranty and to get troubleshooting advice. It is advisable to call Landice from the
customer's location in order to successfully diagnose the problem and this will ensure that the correct part(s) is
shipped out the first time. Labor claim forms must be submitted within three months from the date of service was
performed. All labor claim forms must be filled out completely and have the Landice authorization number at the
top and including customer's signature at the bottom of the claim form.
FLOOR MODELS
The following warranty applies to floor models and dealer stock. If the dealer sells a treadmill to a customer
within one year of its purchase from Land ice, the warranty period will be extended to start from the date of sale
to the customer. If a treadmill is over 1 year old when sold to a customer, the remainder of the parts warranty
will be honored from the date of shipment not sale and will not have a labor guarantee.
Landice Labor Warranty Policies are subject to change without notice.
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