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HP
600 Workstation
Maintenance and Service Guide

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Table of Contents

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   Summary of Contents for HP Z600

  • Page 1 600 Workstation Maintenance and Service Guide...
  • Page 2 Copyright Information Warranty Trademark Credits © Copyright 2009 Hewlett-Packard Hewlett-Packard Company shall not be liable Microsoft, Windows, and XP are U.S. Development Company, L.P. for technical or editorial errors or omissions registered trademarks of Microsoft contained herein or for incidental or Corporation in the U.S.
  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information for the HP 600 Workstation. It includes these topics: Guide topics Workstation overview on page 1 Setting up the operating system on page 18 Restoring the operating system on page 24 System management on page 30 Replacing components on page 62 Diagnostics and troubleshooting on page 150...
  • Page 4 About this guide ENWW...
  • Page 5: Table Of Contents

    Table of contents 1 Workstation overview Description ............................1 System board architecture ....................1 Processor technology ..................2 Memory technology ..................... 2 Graphics ......................3 Expansion card slots ................... 3 Addition features ....................3 Workstation components ..................... 4 Chassis components ................... 5 Front panel components ..................
  • Page 6 Installing with the HP driver CD ..................20 Installing and customizing Red Hat-enabled workstations ..........21 Verifying hardware compatibility ............... 21 Setting up Novell SLED ........................21 Updating the workstation ........................21 Updating the workstation after first boot ................21 Upgrading the BIOS ......................
  • Page 7 Proactive Change Notification ................... 47 Subscriber's Choice ......................47 ROM Flash ......................... 48 Remote ROM Flash ..................48 HPQFlash ......................48 F10 Flash ......................48 FailSafe Boot Block ROM ....................49 Recovering the workstation from Boot Block Recovery mode ......49 Workstation security ......................
  • Page 8 Recommended ESD prevention materials and equipment ..........66 Tools and software requirements ..................67 Special handling of components ..................67 Cables and connectors ..................67 Hard drives ......................68 Lithium coin cell battery ..................68 Customer self-repair ........................... 68 Removing and installing components ....................69 Component locations ......................
  • Page 9 Removing a filler tray ..................90 Installing a filler tray ..................91 Optical disk drive ....................... 92 Removing an optical disk drive from the optical bay ......... 92 Installing an optical disk drive in the optical bay ..........94 Notice for Blu-ray optical drives ................ 96 Blu-ray movie playback ..............
  • Page 10 Choosing an expansion card slot ..................132 PCIe card ......................... 133 Removing a PCIe card ..................133 Installing a PCIe card ..................134 PCI card ........................... 136 Removing a PCI card ..................136 Installing a PCI card ..................136 CPU heatsink ........................139 Removing the CPU heatsink ................
  • Page 11 Testing power supply ..................160 Solving diskette problems ....................162 Solving hard drive problems .................... 163 Solving display problems ....................165 Solving audio problems ....................167 Solving printer problems ....................168 Self-troubleshooting with HP Vision Field Diagnostics ..............169 Overview .......................... 169 Downloading and accessing HP Vision Field Diagnostics ..........
  • Page 12 Appendix A Connector pins Appendix B System board designators Appendix C Routine Care General cleaning safety precautions ....................213 Cleaning the workstation case ......................213 Cleaning the keyboard ........................213 Cleaning the monitor ........................214 Cleaning the mouse ......................... 214 Appendix D Locating HP resources Product information ..........................
  • Page 13: Workstation Overview

    Workstation overview This chapter presents an overview of the hardware components of the workstation. It includes these topics: Topics Description on page 1 Specifications on page 8 Features on page 13 Description The following sections describe the workstation system board architecture and components, and includes these topics: Topics System board architecture on page 1...
  • Page 14: Processor Technology

    The following figure shows the typical workstation system board block diagram. Figure 1-1 System board block diagram NOTE: The x1, x4, x8, and x16 designators describe the number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected.
  • Page 15: Graphics

    Graphics This workstation supports PCIe Gen2 (PCIe2) bus speeds and can support dual PCIe Gen2 graphics cards in PCIe2 x16 slots. It supports graphics cards up to 150W in the primary graphics slot. A second graphics card may be supported in the second PCIe2 x16 slot, subject to overall system power limitations.
  • Page 16: Workstation Components

    Workstation components This section describes workstation components, including front and rear panel components, and includes these topics: Topics Chassis components on page 5 Front panel components on page 6 Rear panel components on page 7 For complete and current information on supported accessories and components for the workstation, see http://partsurfer.hp.com.
  • Page 17: Chassis Components

    Chassis components The following image shows the components of a typical workstation configuration. Drive configurations can vary. Figure 1-2 Workstation components Table 1-1 Workstation component descriptions Item Description Item Description Side access panel System board Side access panel key lock PCIe/graphics card Memory duct/fan housing PCI card...
  • Page 18: Front Panel Components

    Front panel components The following figure shows the front panel of a typical workstation configuration. Figure 1-3 Front panel Table 1-2 Front panel connectors Item Symbol Description Item Symbol Description Workstation power button/power on Headphone connector light Hard disk drive activity light Microphone connector Optical disk drive Optional IEEE-1394 connector...
  • Page 19: Rear Panel Components

    Rear panel components The following figure shows the rear panel of a typical workstation configuration. Figure 1-4 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices. Table 1-3 Rear panel connectors Item Symbol Description...
  • Page 20: Specifications

    Specifications This section provides workstation chassis, power supply, and environmental specifications, and includes these topics: Topics Physical characteristics on page 8 Environmental specifications on page 9 Power supply description on page 9 Ensuring proper ventilation on page 12 Physical characteristics The following table lists the workstation physical characteristics.
  • Page 21: Environmental Specifications

    Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-4 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Temperature NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
  • Page 22: Power Supply Currents

    Power supply currents Table 1-6 Maximum current per rail Voltage rail 650W maximum continuous current +12 V-CPU0 14.0A +12 V-CPU1 14.0A +12 V-M 18.0A +12 V-B 18.0A +12 V-D 18.0A +12 V-S 18.0A V12N 0.15A +5 V-SB 3.0A CAUTION: Do not exceed 650 watts of total continuous output power. Do not exceed 54.2A (650W) of 12V (CPU0/CPU1/M/B/DG/S) power combination.
  • Page 23: Power Supply Specifications

    Power supply specifications Table 1-7 Power supply specifications Item Description Power supply 650W Wide Ranging, Active PFC Operating voltage range 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz Rated input current...
  • Page 24: System Fans

    System fans This workstation includes: ● Two rear system fans ● One front system fan ● One CPU0 heatsink fan ● One CPU1 heatsink fan ● Two power supply fans ● One memory fan A front system fan is included for special environments, and some graphics cards include onboard fans. In addition, there is one fan per CPU heatsink for a standard CPU heatsink.
  • Page 25: Features

    ● Place the workstation in an area with adequate ventilation. Provide at least 6 inches of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown. Figure 1-5 Proper workstation ventilation ●...
  • Page 26 Topics ENERGY STAR Qualification on page 15 Hyper-threading on page 17 EUP compliance mode on page 16 Intel Turbo Boost Technology on page 17 Accessibility on page 16 HP Cool Tools on page 17 Chapter 1 Workstation overview ENWW...
  • Page 27: Energy Star Qualification

    ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett- Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
  • Page 28: Eup Compliance Mode

    EUP compliance mode This workstation provides EUP compliance mode capability. When enabled, this feature enables the workstation to shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstation powers down conventionally. When the workstation is shutdown in EUP compliance mode, you must power it up with the workstation power button.
  • Page 29: Hyper-threading

    Hyper-threading This workstation supports Hyper-Threading Technology (HTT) which is an Intel-proprietary technology used to provide process parallelization. The technology improves processor performance under certain workloads by providing useful work for execution units that would otherwise be idle. A processor with Hyper-Threading enabled is treated by the operating system as two processors instead of one.
  • Page 30: Setting Up The Operating System

    Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 19 Setting up Red Hat Enterprise Linux on page 20 Setting up Novell SLED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and...
  • Page 31: Setting Up The Microsoft Operating System

    Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for Windows Vista operating system only. In case you need to restore or recover the Windows XP Professional operating system in the future, it is important that you create recovery media disks for Windows XP Professional operating system after first boot.
  • Page 32: Setting Up Red Hat Enterprise Linux

    Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
  • Page 33: Installing And Customizing Red Hat-enabled Workstations

    Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation.
  • Page 34: Determining Current Bios

    Determining current BIOS To determine the current BIOS of the workstation during system power up: Wait for F10=setup to appear on the lower right corner of the screen. Press to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
  • Page 35: Upgrading Bios

    Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: Go to http://www.hp.com/go/workstationsupport. Select Download Drivers and Software from the left menu column under Tasks. Follow the instructions to locate the latest BIOS available for the workstation. If the BIOS on the Web site is the same as the version on your system, no further action is required.
  • Page 36: Restoring The Operating System

    Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 24 Ordering backup software on page 25 Restoring Windows Vista on page 25 Restoring Windows XP Professional on page 26 Restoring Novell SLED on page 28 Installing with the HP driver CD on page 20 Restore methods...
  • Page 37: Ordering Backup Software

    Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region visit http://www.hp.com/ support/contactHP. Restoring Windows Vista This section describes how to restore Windows Vista.
  • Page 38: Restoring Windows Xp Professional

    Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: Boot the workstation.
  • Page 39: Creating Hp Backup And Recovery (hpbr) Media

    Creating HP Backup and Recovery (HPBR) media NOTE: HPBR functionality is used with Windows XP only. For details, refer to the SoftThinks guide on the Documentation and Diagnostics CD included with the workstation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media.
  • Page 40: Restoring The Operating System

    Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected.
  • Page 41 NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. ENWW Restoring Novell SLED...
  • Page 42: System Management

    System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 30 The Computer Setup (F10) Utility on page 31 Workstation management on page 42 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM.
  • Page 43: The Computer Setup (f10) Utility

    The Computer Setup (F10) Utility This section includes these topics: Topics Computer Setup (F10) functionality on page 31 Accessing the Computer Setup (F10) Utility on page 33 The Computer Setup (F10) Utility menu on page 34 Computer Setup (F10) functionality The Computer Setup (F10) Utility enables you to: ●...
  • Page 44 ● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC.
  • Page 45: Accessing The Computer Setup (f10) Utility

    Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: Power on or restart the workstation. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press at the appropriate time, try again.
  • Page 46: The Computer Setup (f10) Utility Menu

    The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Table 4-1 Computer Setup (F10) Utility menu descriptions Heading...
  • Page 47 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Ignore Changes Exits workstation setup without applying or saving changes. and Exit Save Changes Saves changes to system configuration and exits the workstation setup. and Exit Storage Device Lists installed non-SCSI storage devices (except SATA devices) and provides options for obtaining Configuration specific information about each device:...
  • Page 48 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default boot order presented in the menu: ●...
  • Page 49 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Security Makes the following devices available or hidden to the workstation: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ●...
  • Page 50 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows.
  • Page 51 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Hardware Enables or disables: Power ● SATA Power Management Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Advanced Power-On Enables you to set the following:...
  • Page 52 Slot 6 option ROM download (Enable or Disable), and latency timer and speed 32/33 Slot 7 - PCIe2 Slot 7 option ROM download (Enable or Disable), and latency timer and speed x16(8) HP Z600 PCI slots Chapter 4 System management ENWW...
  • Page 53 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot 1 - PCIe2 x8 Slot 1 option ROM download (Enable or Disable) Slot 2 - PCIe2 Slot 2 option ROM download (Enable or Disable) Sot 3 - PCIe x8 Slot 3 option ROM download (Enable or Disable) Slot 4 - PCIe2 Slot 4 option ROM download (Enable or Disable)
  • Page 54: Workstation Management

    Workstation management This section summarizes capabilities, features, and key components of workstation management, including: Section topics Initial workstation configuration and deployment Proactive Change Notification on page 47 on page 43 Installing a remote system on page 43 Subscriber's Choice on page 47 Replicating the setup on page 44 ROM Flash on page 48 Updating and managing software on page 46...
  • Page 55: Initial Workstation Configuration And Deployment

    Initial workstation configuration and deployment the workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use. If you prefer to replace the preinstalled software image with a customized set of system and application software, several methods are available for deploying a customized software image, including: ●...
  • Page 56: Replicating The Setup

    Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the workstation.
  • Page 57: Copying A Setup Configuration To Multiple Workstations

    Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption might result. This method takes longer to prepare the configuration diskette, but copying the configuration to target workstations is fast.
  • Page 58: Updating And Managing Software

    Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ●...
  • Page 59: System Software Manager

    System Software Manager System Software Manager (SSM) is a utility available on Windows operating system workstations that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store.
  • Page 60: Rom Flash

    ROM Flash HP workstation include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from www.hp.com/support/ workstation_swdrivers.
  • Page 61: Failsafe Boot Block Rom

    FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation. If the system ROM is valid, the workstation starts normally.
  • Page 62: Workstation Security

    Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. This section includes these topics: Topics Asset tracking on page 50 SATA hard disk drive security on page 51 Password security on page 54 Chassis security on page 58 Asset tracking...
  • Page 63: Sata Hard Disk Drive Security

    Table 4-2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media From the Computer Setup (F10) drives Utility menu Serial, Parallel, USB, or Infrared Prevents transfer of data through the From the Computer Setup (F10) Interface Control integrated serial, parallel, USB, or infrared Utility menu...
  • Page 64: Drivelock Applications

    DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
  • Page 65 Enabling DriveLock To enable and set the DriveLock user password: Power on or restart the workstation. As soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the workstation, and then press and hold...
  • Page 66: Password Security

    Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password.
  • Page 67: Establishing A Power-on Password Using Workstation Setup

    Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
  • Page 68: Entering A Setup Password

    Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: Restart the workstation. As soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility.
  • Page 69: Deleting A Power-on Or Setup Password

    Deleting a power-on or setup password To delete a power-on or setup password: Power on or restart the workstation. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility.
  • Page 70: Clearing Passwords

    Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 197. Chassis security Side access panel key lock The side access panel contains a key lock to prevent the panel from being removed. The key is fastened to the workstation rear panel when shipped from the factory.
  • Page 71: Side Access Panel Solenoid Lock

    Setting the Side access panel sensor protection level To set the Side access panel sensor protection level: Power on or restart the workstation. As soon as the workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility.
  • Page 72: Fault Notification And Recovery

    Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network that is managed by HP CMS, the workstation sends a fault notice to the network management application.
  • Page 73: Dual-state Power Button

    Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a sleep state button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss.
  • Page 74: Replacing Components

    Replacing components This chapter presents removal and installation procedures for most internal workstation components. It includes these topics: Topics Warnings and cautions on page 63 Service considerations on page 64 Customer self-repair on page 68 Removing and installing components on page 69 Product recycling on page 149 Chapter 5 Replacing components ENWW...
  • Page 75: Warnings And Cautions

    Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
  • Page 76: Service Considerations

    Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the workstation components. Also, review the Safety and Regulatory Guide that came with the workstation for more information. ESD information Generating static The following table shows that different activities generate different amounts of static electricity through...
  • Page 77: Preventing Esd Equipment Damage

    Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ●...
  • Page 78: Grounding The Work Area

    Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...
  • Page 79: Tools And Software Requirements

    Tools and software requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
  • Page 80: Hard Drives

    Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the workstation.
  • Page 81: Removing And Installing Components

    Removing and installing components NOTE: This workstation supports many optional devices. If you do not find installation instructions for your device in the following procedures, see http://hp.com/support/workstation_manuals. This section includes these topics: Topics Component locations on page 70 Power connections on page 81 Memory fan on page 122 Component locations on page 70 Disassembly order on page 72...
  • Page 82: Component Locations

    Component locations The following illustration and table identify workstation system board components. Figure 5-1 System board component locations Table 5-2 System board components ID Item Component Item Component Item Component Memory power Main power PCI 32/33 Memory sockets Crisis recovery jumper PCIe2 - x16 CPU1 fan Front system fan...
  • Page 83 Table 5-2 System board components ID (continued) Item Component Item Component Item Component CPU power SATA Network Flexible diskette drive Internal USB1 IOH fan Internal USB-2/DASH Keyboard/mouse Password jumper Front audio Serial header Battery PCI 32/33 Memory fan Electrically x16 bandwidth Open-ended slot that allows installation of x16 card.
  • Page 84: Disassembly Order

    Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to remove major workstation components. Table 5-3 Workstation component disassembly order Predisassembly procedures on page 73 Cable lock (optional) on page 74 Side access panel on page 75 Side access panel solenoid lock on page 76 Right side panel on page 78...
  • Page 85: Predisassembly Procedures

    Predisassembly procedures NOTE: Read Warnings and cautions on page 63 before servicing workstation components. Perform the following steps before servicing a workstation: Review the safety information and precautions in Warnings and cautions on page 63 and the Safety and Regulatory Information for the workstation. Locate and clear a suitable work area.
  • Page 86: Cable Lock (optional)

    Cable lock (optional) If a cable lock is installed on the workstation, remove it before servicing the workstation. Unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 5-2 Removing the cable lock Chapter 5 Replacing components ENWW...
  • Page 87: Side Access Panel

    Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. NOTE: An expansion card support is built into the side access panel. When the panel is removed, the card support is removed, allowing access to the expansion cards.
  • Page 88: Side Access Panel Solenoid Lock

    Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock Power down the workstation and remove the side access panel (see Removing the side access...
  • Page 89: Installing The Side Access Panel Solenoid Lock

    Remove the two screws that fasten the solenoid lock to the chassis as shown in the following figure. Figure 5-5 Removing the side access panel solenoid lock Disconnect the side access panel solenoid lock cable from the system board and remove the assembly from the chassis.
  • Page 90: Right Side Panel

    Right side panel This section describes how to remove and install the right side panel. Removing the right side panel NOTE: Use this procedure to access the backplane wiring. Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the three T-15 Torx screws as shown in the following figure.
  • Page 91: Installing The Power Supply

    Pull out the power supply locking handle marked with the green label Use the handle to pull the power supply out of the chassis as show in the following figure. Figure 5-7 Removing power supply Installing the power supply Slide the power supply into the chassis, keeping the handle completely open. When the power supply handle engages the chassis, rotate the handle inward until it snaps into place to secure the power supply.
  • Page 92: Installing The Speaker

    Disconnect the speaker cable from the inline I/O cable as shown in the following figure. Figure 5-8 Removing the speaker Slide the speaker away from the chassis flanges and remove it from the chassis Installing the speaker To install the speaker, reverse the removal steps. Side access panel sensor (optional) The side access panel sensor is a remote switch that detects when the side access panel is opened.
  • Page 93: Installing The Side Access Panel Sensor

    Disconnect the sensor cable from the inline chassis cable as shown in the following figure Figure 5-9 Removing the side access panel sensor Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis shown above.
  • Page 94 For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans. Figure 5-10 Power connector identification for a typical configuration Table 5-4 Power connector description Item Description...
  • Page 95: Upper Front Bezel

    Upper front bezel This section describes how to remove and replace the upper front bezel. Removing the upper front bezel Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 96: Lower Front Bezel

    Lower front bezel This section describes how to remove and install the lower front bezel. Removing the lower front bezel Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 97: Front Panel I/o Cable Assembly

    Front panel I/O cable assembly This section describes how to remove and install a front panel I/O cable assembly. Removing the front panel I/O cable assembly Disconnect power from the workstation (seePredisassembly procedures on page 73 Remove the side access panel (see Removing the side access panel on page 75).
  • Page 98 Remove the screw , and then slide front panel cable I/O assembly down, then out of the chassis as shown in the following figure. Figure 5-14 Removing the front panel I/O cable assembly Carefully guide the front panel I/O cable assembly from the chassis. Chapter 5 Replacing components ENWW...
  • Page 99: Installing The Front Panel I/o Cable Assembly

    Installing the front panel I/O cable assembly With power removed and the chassis open, guide the front panel I/O cable assembly cables through the chassis openings from which they were removed. Place the front panel I/O cable assembly in the chassis and guide it into position as shown in the following figure .
  • Page 100: Power Switch Cable Assembly

    Power switch cable assembly This section describes how to remove and install the power switch cable assembly. Removing the power switch cable assembly Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 101: Installing The Power Switch Cable Assembly

    Disconnect the power switch cable assembly cable from the system board as shown in the following figure. Figure 5-18 Disconnecting the power switch cable assembly cable Carefully guide the cable out of the chassis from its location behind the right side panel as shown in the following figure.
  • Page 102: Removing A Filler Tray

    This section describes how to remove and install a filler tray. Removing a filler tray Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Lift the drive release latch at the green touch point, and then gently slide the filler tray out of the chassis...
  • Page 103: Installing A Filler Tray

    Installing a filler tray Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Lift and hold the drive release latch at the green touch point while sliding the filler tray into the .
  • Page 104: Optical Disk Drive

    Optical disk drive This section describes how to remove and install an optical disk drive. Removing an optical disk drive from the optical bay Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 105 Lift the drive release latch at the green touch point , and then gently slide the drive out of the chassis as shown in the following figure. Figure 5-23 Removing the optical disk drive If you are not installing another optical disk drive, add a filler tray to the empty bay slot (see Installing a filler tray on page 91).
  • Page 106: Installing An Optical Disk Drive In The Optical Bay

    Installing an optical disk drive in the optical bay Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). If you are adding an additional drive, remove the filler tray (see Removing a filler tray on page 90).
  • Page 107 Connect the power and data cables to the drive as shown in the following figure. Figure 5-25 Connecting power and data cables Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure.
  • Page 108: Notice For Blu-ray Optical Drives

    Notice for Blu-ray optical drives If you installed a Blu-ray optical drive, note the following: Blu-ray movie playback As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed.
  • Page 109: Slot Load Optical Disk Drive (optional)

    Slot load optical disk drive (optional) A slot load optical disk drive can be added to the workstation in place of the standard optical disk drive assemblies. The slot load optical bay fits into the chassis and replaces the standard optical bays. This section describes how to remove and install a slot load optical disk drive.
  • Page 110 Disconnect the data cable from the system board as shown in the following figure. If a hard disk drive is installed, disconnect its power and data cables. Lift and hold the drive release latch at the green touch point , and then slide the slot load assembly out of the chassis as shown in the following figure.
  • Page 111 Disconnect the power/data cable from the slot load optical drive as shown in the following figure. Figure 5-29 Disconnecting the power/data cable from the drive Separate the slot load drive latches , tilt the slot load optical disk drive , and lift it from the carrier as shown in the following figure.
  • Page 112: Installing A Slot Load Optical Disk Drive

    Installing a slot load optical disk drive With power off and the side access panel open, remove any expansion card cables that might interfere with slot load assembly installation. Insert the optical disk drive in the carrier at an angle as shown in the following figure Rotate the drive vertical and then push it down until it snaps into place Figure 5-31 Installing the optical disk drive in the carrier...
  • Page 113 Insert the slot load assembly into the chassis optical cage until it reaches the release latch. Pull the latch and slide the slot load assembly into the chassis, past the latch. Release the latch and then slide the assembly further into the chassis until it snaps into place as shown in the following figure.
  • Page 114: Hard Disk Drive

    Connect the optical disk drive data cable to the system board connector as shown in the following figure. TIP: Route the data cable along the system board. Figure 5-35 Connecting the data cable to the system board NOTE: Installing a hard disk drive in the slot load optical bay on page 109 if you are installing a hard disk drive in the slot load optical bay.
  • Page 115: Removing A Hard Disk Drive From The Hard Drive Bay

    Removing a hard disk drive from the hard drive bay Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Press the green hard disk drive release tab , lift the handle , and then use the handle to pull the hard disk drive from the chassis as shown in the following figure.
  • Page 116: Installing A Hard Disk Drive In The Hard Drive Bay

    Installing a hard disk drive in the hard drive bay Hard disk drive cable configuration The hard disk drive bays are labeled 0 (top bay) and 1. The hard disk drive bays provide two data cables. They are labeled HDD BAY 0, and HDD BAY 1. SATA hard disk drive cables are plugged into SATA data port connectors on the system board, starting at SATA port zero.
  • Page 117 Set the hard disk drive in the carrier at an angle. Carefully separate the lower hard disk drive carrier rails , and then lower the drive between them as shown in the following figure. Release the rails to lock the lower drive in place. Figure 5-39 Installing the drive in the carrier Carefully separate the upper hard disk drive carrier rails...
  • Page 118 Rotate the drive handle down into its fully open position. Carefully push the hard disk drive into its slot until comes to a hard stop. as shown in the following figure. When the drive is installed, rotate the handle up until it snaps into place, fully securing the drive NOTE: The hard disk drive carrier handle is used as a lever to properly seat the connectors and to securely retain the hard disk drive.
  • Page 119: Removing A Hard Disk Drive From The Slot Load Optical Bay

    Removing a hard disk drive from the slot load optical bay Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). NOTE: An expansion card support is built into the side access panel. When the panel is removed, the card support is removed, allowing access to the expansion cards.
  • Page 120 Lift and hold the drive release latch at the green touch point , and then slide the slot load assembly out of the chassis as shown in the following figure. TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-43 Removing the slot load assembly Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the...
  • Page 121: Installing A Hard Disk Drive In The Slot Load Optical Bay

    Installing a hard disk drive in the slot load optical bay With power off and the workstation open, remove the side access panel and any expansion card cables that might interfere with slot load assembly installation. Remove the slot load optical bay assembly. (See Removing the slot load optical disk drive on page 97 for details.)
  • Page 122 Lift and hold the drive release latch at the green touch point while sliding the slot load carrier into the bay. When the front of the carrier is near its final position, release the latch, but continue to slide the carrier inward until the latch closes and engages the carrier NOTE: Install the slot load optical bay with the slot load drive at the top.
  • Page 123 Connect the data cable to the hard disk drive. If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive before connecting the data cable. TIP: Route the data cable along the system board. Figure 5-50 Connecting the hard disk drive data cable to the drive Connect the hard disk drive data cable to the system board connector as shown in the following figure.
  • Page 124 Connect the chassis power cable to the slot load optical drive power cable. Figure 5-52 Connecting chassis and slot load optical drive power cables Reconnect the optical disk drive data cable to the system board. NOTE: The optical disk drive power/data cable is still connected to the optical disk drive. Figure 5-53 Connecting optical disk drive data cable to system board Reinstall all removed components and reconnect all cables that have been disconnected.
  • Page 125: Removing A Hard Disk Drive From The Optical Drive Bay

    Removing a hard disk drive from the optical drive bay Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Disconnect the power and data cables from the rear of the hard disk drive as shown in the following figure.
  • Page 126 Carefully squeeze the ends of the rails together , and then slide the drive out of the carrier shown in the following figure. Figure 5-56 Removing the drive from the carrier Carefully separate the rails and remove the drive as shown in the following figure. Figure 5-57 Removing the rails Reinstall all removed components and reconnect all cables that have been disconnected.
  • Page 127: Installing A Hard Disk Drive In The Optical Drive Bay

    Installing a hard disk drive in the optical drive bay TIP: For optimum performance, install the hard disk drive in the bottom bay. Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 128 Insert the hard disk drive carrier into the optical disk drive bay cage until it reaches the release latch. Pull the latch and slide the slot load assembly into the chassis, past the latch. Release the latch and then slide the assembly further into the chassis until it snaps into place as shown in the following figure.
  • Page 129: Installing Dual Sff Hard Drives In The Optical Drive Bay

    Installing dual SFF hard drives in the optical drive bay This section describes how to install two small form factor (SFF) hard drives in the workstation optical drive bay, and how to connect the hard drive cables. Installing the hard drives Disconnect power from the workstation (see Predisassembly procedures on page 73).
  • Page 130 Lift and hold the drive release latch at the green touch point while sliding the bracket into the optical bay as shown in the following figure . When the front of the bracket is near its final position, release the latch, but continue to slide the bracket inward until the latch closes and engages the bracket.
  • Page 131: Configuring The Cabling

    Configuring the cabling If the internal bays are not filled to capacity, the pre-installed blind-mate data cables for the unused internal hard drive bays may have to be unplugged from the system board to enable the proper connection of the hard drives installed in this bracket. After all internal and optical bay hard drives are connected, the blind mate cabling may be reconnected to the next available ports on the system board.
  • Page 132: System Fans

    Connect one end of the data cable to the hard drive as shown in the following figure. Figure 5-66 Connecting the data cables to the hard drives Connect the opposite end of the data cable to the system board. Start with the lowest numbered port connector available on the system board.
  • Page 133: Installing The Front System Fan

    Disconnect the front system fan cable from the system board as shown in the following figure. Figure 5-67 Removing the front system fan Press the two tabs on top of the fan holder/card guide , rotate the assembly forward , and then pull the assembly from the chassis.
  • Page 134: Rear System Fan Assembly

    Rear system fan assembly This section describes how to remove and install the rear system fan assembly. Removing the rear system fan assembly Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 135 Squeeze and hold the system fan release tab. Lift the memory fan from the chassis guides as shown in the following figure. ENWW Removing and installing components 123...
  • Page 136: Installing The Memory Fan

    Installing the memory fan Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Squeeze and hold the system fan release tab. Lower the memory fan into the chassis guides as shown in the figure shown next.
  • Page 137: Memory

    Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. DIMM installation guidelines ● Install only HP-approved ECC unbuffered DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find which DIMMs are compatible with the workstation. CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this workstation.
  • Page 138: Removing A Dimm

    Removing a DIMM Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). CAUTION: To ensure that DIMMs are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet.
  • Page 139: Installing A Dimm

    Installing a DIMM Required DIMM installation order DIMMs must be installed in a specified order, depending on the workstation processor configuration. Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation. Figure 5-71 Single processor DIMM installation order Dual processor configuration The illustration below shows the DIMM installation order for a dual processor workstation.
  • Page 140 Remove the rear system fan assembly (see Removing the rear system fan assembly on page 122). Push gently outward on the DIMM socket levers as shown in the following figure. Figure 5-73 Opening DIMM socket levers Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket as shown in the following figure.
  • Page 141 NOTE: If you receive a DIMM-related error message after you re-start the workstation, refer to BIOS errors and warnings on page 125 for error message information. ENWW Removing and installing components 129...
  • Page 142: Expansion Card Slot Identification

    Expansion card slot identification This section identifies and describes workstation expansion card slots and presents card configuration information. Expansion card slot description The following figure identifies workstation expansion card slots. Figure 5-75 Identifying expansion card slots The following table describes the workstation expansion card slots. Table 5-7 Expansion card slots Slot...
  • Page 143: Expansion Card Configuration Restrictions For Power Supplies

    Slots one, three, five, and six use open-ended PCIe connectors, so a PCIe x16 card can be inserted. This allows the workstation to support more PCIe x16 expansion cards. A x16 card typically trains and runs at the maximum lane width available by the expansion slot. The card runs at the reduced lane width, with a corresponding performance decrease.
  • Page 144: Choosing An Expansion Card Slot

    Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ●...
  • Page 145: Pcie Card

    PCIe card This section describes how to remove and install a PCIe card. Removing a PCIe card Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75).
  • Page 146: Installing A Pcie Card

    Installing a PCIe card Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). NOTE: An expansion card support is built into the side access panel. When the panel is removed, the card support is removed, allowing access to the expansion cards.
  • Page 147 Angle the card into the expansion card guide. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot as shown in the following figure If required by the card, connect the auxiliary power cable to the card (not illustrated), or other cables or accessories described in the card instructions.
  • Page 148: Pci Card

    PCI card This section describes removing and installing a PCI card. Removing a PCI card Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). NOTE: An expansion card support is built into the side access panel.
  • Page 149 Push the expansion card retention clamp levers down on the outside of the chassis to release the clamp as shown in the following figure Figure 5-80 Removing the slot cover Lift the slot cover straight up to remove it from the chassis TIP: Grasp the slot cover between two fingers—one from the inside of the chassis, and one from the outside.
  • Page 150 Align the PCI card keyway with the slot key, and then firmly seat the card in the slot as shown in the following figure Figure 5-81 Installing a PCI card Close the PCI retention clamp by rotating it downward NOTE: It is normal for the expansion card retention clamp to have a slight (5-10 degree) angle when closed.
  • Page 151: Cpu Heatsink

    CPU heatsink This workstation offers a mainstream heatsink designed for CPUs less than or equal to 95W. It uses an 80mm fan. This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink Power down the workstation (see Predisassembly procedures on page 73).
  • Page 152: Installing The Cpu Heatsink

    Disconnect the CPU heatsink fan cable from the system board as shown in the following figure. Figure 5-83 Disconnecting the heatsink fan cable Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. Lift the CPU heatsink out of the chassis Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
  • Page 153 Tighten each set of diagonally opposed screws a little at a time to 6 inch-lbs. of torque as shown in the following illustration. Figure 5-84 Tightening the heatsink screws Connect the CPU heatsink fan connector to the system board. Figure 5-85 Connecting the heatsink fan cable Reinstall all removed components and reconnect all cables that have been disconnected.
  • Page 154: Cpu

    This section describes how to remove and install a CPU. Removing a CPU Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Remove the memory fan assembly (see Removing the memory fan on page 122).
  • Page 155: Installing A Cpu

    Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. If installing a second CPU, it must be of the same type as the first CPU. Disconnect power from the workstation (see Predisassembly procedures on page 73).
  • Page 156: System Board

    System board This section describes replacing the system board. Removing the system board Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). Remove the rear system fan assembly (see Removing the rear system fan assembly on page 122).
  • Page 157 Place the memory power cable in the chassis hook as shown in the following figure. Release the system board latches as shown in the following figure. ENWW Removing and installing components 145...
  • Page 158: Installing The System Board

    Slide the system board forward as shown in the following figure Figure 5-86 Removing the system board Using the CPU heatsinks as handles, lift the system board out of the chassis, being careful not to damage the cables and rear panel connectors NOTE: If desired, remove system board components such as the CPU heatsinks and the CPUs.
  • Page 159: Battery

    Guide the edge of the system board under the rear panel connector stack as shown in the following figure. Figure 5-87 With the system board flat, push back on the board while maintaining downward pressure on the board so all standoffs remain engaged. CAUTION: Do not pinch any power or data cables.
  • Page 160: Removing The Battery

    Removing the battery Disconnect power from the workstation (see Predisassembly procedures on page 73). Remove the side access panel (see Removing the side access panel on page 75). On the system board, press the release tab of the battery holder. (See Component locations on page 70 or the Side access panel service label to locate the battery.)
  • Page 161: Product Recycling

    Place the battery edge under the plastic housing tab and press gently until it snaps into place as shown in the following figure. Figure 5-88 Installing the battery Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 162: Diagnostics And Troubleshooting

    Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 151 Locating ID labels on page 151 Locating warranty information on page 152 Diagnosis guidelines on page 153 Troubleshooting checklist on page 154 HP troubleshooting resources and tools on page 156 HP troubleshooting resources and tools on page 156...
  • Page 163: Calling Technical Support

    Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ●...
  • Page 164: Locating Warranty Information

    A product number is generally located next to the serial number. The COA is used for Windows-preinstalled systems only, and is generally located on the top panel or side of the workstation near the serial number label. On some workstations it is located on the bottom of the workstation.
  • Page 165: Diagnosis Guidelines

    Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ●...
  • Page 166: Diagnosis During Operation

    Diagnosis during operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 178 section of this document for information on interpreting diagnostic lights and audible codes.
  • Page 167 ● After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation. ● Are all necessary device drivers installed? ● Have all printer drivers been installed for each application? ● Have you removed diskettes, optical disks, and USB drive keys from the drives before powering on the workstation? ●...
  • Page 168: Hp Troubleshooting Resources And Tools

    HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature.
  • Page 169: Customer Advisories, Customer And Security Bulletins, And Customer Notices

    Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration.
  • Page 170: During Operation

    During operation ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes. ●...
  • Page 171: Troubleshooting Scenarios And Solutions

    Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 6-1 Minor problems Problem...
  • Page 172: Solving Power Supply Problems

    Table 6-1 Minor problems (continued) Problem Cause Possible Solution Disconnect AC power to the workstation. Remove a device. Reconnect AC power and power on the workstation. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device.
  • Page 173 To test the power supply: Unplug the AC power. Remove the power supply. Plug in AC power and verify the following: ● If the green BIST LED on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional.
  • Page 174: Solving Diskette Problems

    Table 6-2 Power supply problems (continued) Problem Cause Solution Replace the device causing the failure Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. Disconnect AC power. Remove the power supply. Plug in AC power.
  • Page 175: Solving Hard Drive Problems

    Table 6-3 Diskette problems (continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk The directory structure is bad,...
  • Page 176 Table 6-4 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for...
  • Page 177: Solving Display Problems

    Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on).
  • Page 178 Table 6-5 Display problems (continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit, or resolution cannot be set. upgraded, the correct video download and install the latest drivers for your graphics drivers might not be loaded.
  • Page 179: Solving Audio Problems

    Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar and use the speaker or headphones. turned down. volume slider to adjust the volume. The external speakers are not Turn on the external speakers.
  • Page 180: Solving Printer Problems

    Solving printer problems Table 6-7 Printer problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. The correct printer driver for Install the correct printer driver for the application. the application is not installed.
  • Page 181: Self-troubleshooting With Hp Vision Field Diagnostics

    Self-troubleshooting with HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures.
  • Page 182: Downloading And Accessing Hp Vision Field Diagnostics

    The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation. Other tabs provide additional information, including diagnostic test options and test results.
  • Page 183: User Interface

    User interface The HP Vision Field Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ●...
  • Page 184 ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ●...
  • Page 185: Test Tab

    Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified.
  • Page 186 Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to display detailed information and recommended actions.
  • Page 187: Status Tab

    Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange. The Status tab colors are: ●...
  • Page 188: Help Tab

    ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID.
  • Page 189: Saving And Printing Information In Hp Vision Field Diagnostics

    Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
  • Page 190: Diagnostic Led And Audible (beep) Codes

    Diagnostic LED and audible (beep) codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST. Table 6-8 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED on.
  • Page 191 Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks four Power failure (power supply CAUTION: Internal components might be powered even when the times, once every second, is overloaded) workstation is off. To prevent damage, disconnect the workstation power followed by a two-second cord before you remove a component.
  • Page 192 Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight Invalid ROM based on bad CAUTION: Internal components might be powered even when the times, once every second, checksum. workstation is off. To prevent damage, disconnect the workstation power followed by a two-second cord before you remove a component.
  • Page 193: Led Color Definitions

    Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action System does not power-on System unable to power on. CAUTION: Internal components might be powered even when the and LEDs are not blinking. workstation is off. To prevent damage, disconnect the workstation power No beeps.
  • Page 194: Post Error Messages

    POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ●...
  • Page 195 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. Run the Computer Setup (F10) Utility or the Windows utilities. Verify that the memory modules are installed properly. If third-party memory has been added, test the memory configuration using HP memory.
  • Page 196 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 215—DIMM Configuration Error 216—Memory Size Exceeds The amount of memory installed Verify how much memory the workstation Maximum Supported exceeds that supported by the supports. hardware. Remove the excess memory. 301—Keyboard Error Keyboard failure.
  • Page 197 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action ● 518—Power supply wattage Workstation configuration requires Reduce the workstation power consumption. insufficient for hardware more power than the power supply can ● Replace the power supply with a high output configuration provide.
  • Page 198 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 925—Fatal error on IOH Fatal miscellaneous error detected on Potential system board problem; contact HP Support. miscellaneous IOH core x, where x is 0 or 1. 926—Fatal error on IOH Vtd Fatal error detected in the Intel Potential system board problem;...
  • Page 199 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action ERROR: Mixing processors Mixed type processors detected. Replace the processors with matched processors. with different power requirements. This is not supported. System halted. Invalid electronic serial Incorrect serial number registered in Use the Computer Setup (F10) Utility to reset the serial number the system.
  • Page 200: Configuring Raid Devices

    Use the table values to determine workstation-specific maximum number of hard drives as discussed the sections below. Table 7-1 Maximum hard drives Workstation SATA hard drive SATA SFF SAS hard drive hard drive Z800 Z600 Z400 Small form factor hard drive 188 Chapter 7 Configuring RAID devices ENWW...
  • Page 201: Configuring Sata Raid Devices

    Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes. The following SATA RAID configurations are supported on this workstation: ● Up to the workstation-specific maximum number of internal SATA hard disk drives and eSATA drives (if you use an optional eSATA bulkhead cable) ●...
  • Page 202: Configuring System Bios

    Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. To enter the system BIOS setup, press F10. Use the arrow keys to highlight the desired language, and then press Enter. Use the arrows to highlight Storage>Storage Options, and then press Enter. Use the up or down arrow key to highlight SATA Emulation.
  • Page 203: Creating Raid Volumes

    Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted If required, see Deleting RAID volumes on page 192 to make enough physical drives available to create the RAID volume.
  • Page 204: Deleting Raid Volumes

    Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. Press Enter to go to the Adapter Properties screen.
  • Page 205: Configuring Sas Raid Devices

    Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.
  • Page 206: Sas Raid 0 Configuration

    SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 207: Sas Raid 1 Configuration

    SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 208: Sas Raid 1e Configuration

    SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOS- based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 209: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 197 Resetting the password jumper on page 198 Clearing and Resetting the CMOS on page 198 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
  • Page 210: Resetting The Password Jumper

    Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power- on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is turned off.
  • Page 211: Using The Computer Setup (f10) Utility To Reset Cmos

    CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is powered off. Failure to disconnect the power cord can result in damage to the workstation. Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object.
  • Page 212 Select File->Apply Defaults and Exit, and then press to accept. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords. 200 Chapter 8 Configuring password security and resetting CMOS ENWW...
  • Page 213 Connector pins Workstation PS/2 keyboard Signal Data Unused Ground +5 VDC Clock Unused Workstation PS/2 mouse Signal Data Unused Ground +5 VDC Clock Unused Workstation Ethernet 10/100–MbSignal 1000–Mb signal (+) Transmit Data TX/RX (-) Transmit Data TX/RX – (+) Receive Data TX/RX Unused TX/RX...
  • Page 214 Workstation USB Signal +5 VDC - Data + Data Ground Microphone cable (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone cable (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Audio line-in cable (1/8 inch) Signal 1 (Tip) Audio_In_Left...
  • Page 215 SATA drive Signal Signal Signal Data Cable Power Cable Power Cable 3.3V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12V power Ground 5V power 12V power * S2 and S3 differential signal pair 12V power **S5 and S6 differential signal pair SAS drive Segment Backplane...
  • Page 216 SAS drive Segment Backplane Plug and receptacle cable receptacles Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge Workstation VGA Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5 VDC Vertical Sync DDC Serial Clock...
  • Page 217 DVI-I cable Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+ T.M.D.S DATA 0- T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+ T.M.D.S DATA 4- T.M.D.S DATA 0/5 SHIELD T.M.D.S DATA 4+ 2 T.M.D.S DATA 5- DDC CLOCK T.M.D.S DATA 5+ DDC DATA T.M.D.S CLOCK SHIELD ANALOG VERT.
  • Page 218 Display port ML_Lane 1(n) ML_Lane 2(p) AUX CH(n) Hot Plug Detect ML_Lane 2(n) DP_PWR Return ML_Lane 3(p) DP_PWR Main power cable, P1 Signal Signal Signal V12-S PSON V12-B PSUID V12-B PWR_OK (disconnected) 5VSB V12-S -12V Memory power cable, P2 Color Signal WHITE +5VSB...
  • Page 219 CPU power cable, P3 Signal Color V12-CPU0 WHITE-GRAY V12-CPU0 WHITE V12-CPU1 BLUE V12-CPU1 BLUE Graphics aux. power cables, P10 Signal Color V12-DG BLK/YEL V12-DG BLK/YEL V12-DG BLK/YEL USB-2/DASH connector, P26 Signal USB8 - USB7 - CAUTION: Possible equipment damage. USB8 + The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector.
  • Page 220 Internal USB 2x5 Signal USB7# USB8# CAUTION: Possible equipment damage. USB7 The 2x5 connector can be mated to either USB8 a wide 2x5 option cable connector or a USB8 narrow 1x5 option cable connector. To prevent damage to the connectors, USB8 always connect a narrow 1x5 option cable USB8...
  • Page 221 Workstation CPU fan Signal +3_3V +3_3V +3_3V +12V Workstation memory fan Signal +12V Tach R PWM R Workstation FDD Signal Signal Ground FLP_DIR# FLP_LOWDEN# Ground Tach FLP_STEP# FLP_WDO Ground FLP_STEP# Unused Ground Ground FLP_WRTEN# FLP_INDEX# Ground Ground FLP_TRACK# FLP_MOTOR# Ground Ground FLP_WP# Unused...
  • Page 222 Workstation internal serial Signal Signal DTR1# RXD1 +3.3V AUX CTS1# RTS1# DSR1# COM DETECT TXD1 DCD21# -12V Ground +12V Ground 210 Appendix A Connector pins ENWW...
  • Page 223 System board designators This appendix describes the system board designators for this workstation. Designator Silk screen Component MTG1-MTG10 Mounting holes Crisis recovery header/jumper Clear password header/jumper J9 RJ45/QUAD USB RJ-45 J10 Quad USB Quad rear USB J20 SLOT5 PCI PCI slot J21 SLOT6 PCI PCI slot J31 SLOT1 PCIe2 x8(4)
  • Page 224: Appendix B System Board Designators

    Designator Silk screen Component P60-P63 P60 - P63 SATA Connectors SATA0 - SATA3 P66 - P67 P66 - P67 SATA Connectors SATA4 - SATA5 P70 CPU0 FAN Primary CPU fan header P71 CPU1 FAN Secondary CPU fan header P91 MEM FAN Memory fan header P93 FRNTFAN Front fan header...
  • Page 225: Appendix C Routine Care

    Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
  • Page 226: Cleaning The Monitor

    ● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ●...
  • Page 227: Appendix D Locating Hp Resources

    Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 216 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●...
  • Page 228: Product Information

    Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
  • Page 229: Product Support

    Product support Table D-2 Product support Topic Location Additional information For online access to technical support information and tools, visit http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: ●...
  • Page 230: Product Documentation

    Product documentation Table D-3 Product documentation Topic Location HP user documentation, white For the latest online documentation, visit papers, and third-party http://www.hp.com/support/workstation_manuals. These documentation include this User Guide and the Maintenance and Service Guide. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more.
  • Page 231: Product Diagnostics

    Product diagnostics Table D-4 Product diagnostics Topic Location Documentation and Diagnostics CD The Documentation and Diagnostics CD includes: contents ● Warranty Booklet ● User Guide ● Maintenance and Service Guide (Web only link) ● Safety and Comfort Guide ● Safety & Regulatory Information Guide ●...
  • Page 232: Product Updates

    Product updates Table D-5 Product updates Topic Location Software, BIOS, and driver Verify that you have the latest drivers for your system by updates visiting http://www.hp.com/go/workstationsupport. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information..
  • Page 233: Index

    Index Appendices Diagnostic codes and errors Password security Connector pins iii LED and beep codes xi Configuring passwords xi System board designators iii LED colors xi Resetting password jumper xi POST errors xi Power supply Diagnostics and troubleshooting Currents v BIOS Diagnosis guidelines x Power consumption v...
  • Page 234 Power connections viii HP Client Manager Power supply viii Software vi power switch cable HPQFlash vii assembly viii Initial configuration vi Predisassembly viii Proactive Change Rear system fan ix Notification vii right side panel viii Remote ROM Flash vii Self-repair viii Remote system install vi Service considerations vii Replicating the setup vi...

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