Hp Troubleshooting Resources And Tools; Hp Help And Support Center; E-Support; Troubleshooting A Problem - HP Z600 Maintenance And Service Manual

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking Start > Help and Support
Center. The interface also provides customized help and support links to the HP Web site related to
your HP Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.
NOTE: Currently, HP Help and Support Center does not work on Windows Vista.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
● http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers.
Access the telephone numbers by visiting the Web site, then select your region, and click Contact
HP in the upper-left corner.
● http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1. Visit http://www.hp.com/go/workstationsupport.
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
3. Under Select your product (center window), select Workstations (under personal
computing).
4. Under Select your product, continue with selections as appropriate to the workstation series and
model, and to the problem you are troubleshooting.

Instant Support and Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
156 Chapter 6 Diagnostics and troubleshooting ENWW