Troubleshooting - Digisol DG-SC2600 User Manual

4.2 Troubleshooting

If the IP camera is not working properly, before you contact the dealer of
purchase for help, please check the troubleshooting list here, this may help
you to solve the problem by yourself and therefore saves your valuable time.
Scenario
I cannot connect to
the IP camera
Image refreshes
very slowly
DG-SC2600/DG-SC2600W User Manual
Possible Solution
a. Please make sure IP camera is correctly powered
(the 'Power' LED should be on).
b. Please confirm the IP address setting of the
computer you're using. If the IP Camera and the
laptop are not in the same subnet, they will not be
able to communicate with each other.
c. Please modify the IP address of the laptop to
match the subnet of the IP camera.
d. In case, the IP address of the IP camera is not
known, reset it to factory default value (which is
192.168.2.3) by pressing 'reset' button on the IP
camera. Press and hold reset button for 10 seconds,
the IP Camera will reboot with default settings.
e. If you're trying to connect to the IP camera from
Internet, please make sure the port that IP camera
uses (HTTP port, see
firewall or other software / hardware.
f. Contact DIGISOL helpdesk, if above solutions do
not work.
a. Try a higher frame rate setting, if it's not 30.
b. Try a lower resolution.
c. If you're connecting this camera from Internet, it
could be caused by a slow Internet connection, and
it's not a problem caused by camera. However, when
the network connection is slow, you should use lower
frame rate / resolution.
95
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