Troubleshooting - Digisol DG-SC5800PI User Manual

8-2 Troubleshoo ting
Please don't panic when you find that this IP camera is not working properly. Before
you send this IP camer
Scenario
Can't connect to IP Camera
No IP Camera found
No image
Image is fuzzy
a back to us, you can do some simple checks to save your time:
1) Please check the IP address of IP Camera again.
2) Please make sure the network cable is correctly
connected to your local area network.
3) Please make sure power cable is correctly
connected to IP Camera.
4) Please make sure IP Camera is switched on (the
LED lights on IP Camera will be lit up).
1) 'Auto search' function only works on IP Cameras
located on local area network.
1) If the place where IP camera is installed is too
dark, try to add some lights when possible.
2) Check if there's anything covering the lens.
1) Check the lens and make sure it's clean. If it's dirty,
use cloth with clean water to clean it, do not use
alcohol or other chemical-based solution.
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DG-SC5800PI User Manual
Solution