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Utility Power Systems Engineering Dept.
Transmission and Distribution Systems Division,
TOSHIBA CORPORATION (KAIKEIGI)
1-1, SHIBAURA 1-CHOME, MINATO-KU,
TOKYO 105-8001,JAPAN
Tel:+81-3-3457-3644,
Fax:+81-3-5444-9168
If an error message is displayed during installation or if RSM100 cannot connect to a relay after installation
is completed successfully, please answer the following questions and fax to us. This report is necessary to
gather accurate information and ascertain the cause of the problem as quickly as possible.
Relay Information
Relay type:
(A label is affixed on the front panel of the relay.)
Serial No.:
(The number is shown by 'Menu－Setting(view)－Version－Serial No.' on the LCD display.)
Information of RSM100
Q1.
What kind of OS (Operating System) is installed?
a. Win98 (Second Edition) b. Win98 (older than SE) c. WinNT d. Win2000 e. Others
Q2.
If 'e.' is selected in Q1., please enter details. (eg. Win2000) [
Q3.
Is an English language version OS installed?
a. YES b. No
Q4.
If 'b.' is selected in Q3., please enter details. (eg. Chinese OS)
[
Q5.
When installing RSM100, what kind of OS was selected?
a. Win98 (Second Edition) b. WinNT c. Win2000
Q6.
What version of Internet Explorer is installed?
a. No installation or IE4.0 or before b. IE5.0 or after
Q7.
Following successful installation, has the following message appeared?: "RSM Setup was
completed successfully"
a. YES b. No
Q8.
If 'b.' is selected in Q7., has any error message appeared?
a. "runtime error5" b. " RSM Setup was not completed successfully"
Q9.
If 'b.' is selected in Q8., has the following message appeared?: "Setup is about to replace a
pre-existing file(s). This may cause loss of data for an existing application Cancel setup?"
a. YES b. No
Q10.
When installing RSM100, have you closed all other applications?
a. YES b. No
Q11.
Before reinstallation of RSM100, have you removed the current program using "Add/Remove
Programs"?
a. YES b. No
FAX
TRANSMITTAL
Date:
Organization name:
Department:
Your name:
Phone number:
Fax number:
E-mail address:
Full address:
RSM100 Problem Report
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