Troubleshooting - Lucent Technologies DEFINITY Administrator's Manual

Troubleshooting

Troubleshooting
When an error occurs in the operation of the Switch Module, you
should check for malfunctions in an organized manner. Follow
these steps when troubleshooting the Switch Module:
1. Check all interconnecting cables to ensure that they are
properly seated.
2. Verify that the DIP switches are set correctly.
3. Check the circuits to ensure that they are free of noise and
meet the specifications listed in Chapter 1, Introduction.
4. Verify that the power LEDs are illuminated.
5. If you cannot locate the source of the problem, contact Lucent
Technologies by calling 1 800 242-2121 at any time. Please
have ready the serial number found on your Switch Module and
a description of the problem.
If a remote user reports a problem with the Remote Module, verify
that the user has followed the appropriate troubleshooting steps:
1. Verify that the programmed telephone number is correct.
2. Check all interconnecting cables to ensure that they are
properly seated.
3. Verify that the DIP switches are set correctly.
4. Check the circuits to ensure that they are free of noise and
meet the specifications listed in Chapter 1, Introduction.
5. Verify that the power LEDs are illuminated.
If you must contact Lucent Technologies on behalf of the remote
user, be sure to obtain the serial number found on the Remote
Module.
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Issue 3 July 1997