Lucent Technologies DEFINITY Administrator's Manual page 100

Troubleshooting
No Connection/No Answer
Tone
To correct this problem, answer or do the following:
1. Does the display on the telephone say "Go Online"? If so, press
2
to start the session. (A new user may never have seen the
Remote Module off-line before.)
2. Check the power connection on the Switch Module.
3. Check the LED on the Switch Module and compare it to the
LED diagnostic sheet. The Switch Module may be defective.
4. Check that the DIP switches on the Switch and Remote
Modules are set for dial line (DIP switch #2 should be OFF).
5. Have there been any electrical storms that may have popped
the line fuses?
6. Go on-line and monitor call progress on the Remote Module
speaker.
7. If there still is no dial tone, do the following:
a. Check the cables on the Remote Module; replace if
necessary.
b. Use a regular telephone to get dial tone on the jack. If
there is no dial tone, check the installation wiring or call
the telephone company. If there is dial tone present, the
cable to the Module or a popped line fuse is probably the
problem.
Issue 3 July 1997
4-9