Lucent Technologies 2300EU System Administrator Manual
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Lucent Technologies 2300EU System Administrator Manual

Lucent Technologies 2300EU System Administrator Manual

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ISDN DEFINITY® Extender
Models 2300EU and 2100EU
System Administrator's Guide
Document: 555-025-118
Comcode: 108478421
Issue 1
February 1999

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Summary of Contents for Lucent Technologies 2300EU

  • Page 1 ISDN DEFINITY® Extender Models 2300EU and 2100EU System Administrator’s Guide Document: 555-025-118 Comcode: 108478421 Issue 1 February 1999...

  • Page 2: Issue

    Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.

  • Page 3: Table Of Contents

    Checklist ..............5 Introduction..................6 Switch Module Checklist..............7 ISDN Line Checklist ................8 PC or Network Connection.............5 Environment Checklist..............9 Electrical Checklist ................9 Quick Configuration Guide........10 Introduction..................10 Configuring and Installing the Switch Module......10 Verifying Configuration..............13 Powering Up/ Down...............13 ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 4 System Menu ................22 Passwords ..................22 Configuring the COM Port ............23 Setting Data Rate ................. 21 Setting Parity ................21 Setting Data Bits ................21 Setting Stop Bits ................22 Show Settings ................25 Software Upgrades................ 25 ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 5 Introduction..................29 Description..................29 Typical Connections..............29 Typical Operation .................30 Setting the PC Modem ..............31 2100EU TA Configuration ........32 Introduction..................32 Changing Terminal Adapter Settings ..........32 Setting the Data Rate..............32 Setting Parity.................33 Setting Data Bits ................33 Setting Stop Bits................33 ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 6 AT Result Codes ................39 Software Upgrading..........41 Introduction ................... 41 Obtaining the Upgrade File............41 Upgrading the Serial Port............. 40 Verify Upgrade ................44 Upgrading from the Remote Module .......... 45 Verifying the Switch Upgrade............47 ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 7 Flash V Erase Failure ..............54 UG Data Timeout Failure..............54 Data End Timeout Failure.............54 UG CRC Timeout Failure .............54 Diagnostic Statistics ...............55 Error Codes ...................52 Exclusive Error Codes..............57 Resetting the Statistics ..............58 Connection Errors .................54 Fatal Errors..................65 Customer Support Information............66 ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 8 Table Of Contents Equipment Attatchment Limitations ......67 Glossary..............69 ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 9: About This Guide

    Enterprise Communications System (ECS). Should you require further information on how the phone or ECS works, we suggest you either consult your Lucent Technologies system administrator, or read the user documentation provided with your phone system. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 10: Product Overview

    Transmission is over the public telephone network using ISDN, or BRI lines. A Switch Module and a Remote Module are all that is needed to provide an off-premise employee with full voice and data communications functionality. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 11: Product Family

    ® Product The ISDN DEFINITY Extender, Models 2300EU and ® 2100EU, extends a DEFINITY ECS to a remote site by Family using a Switch and a Remote Module, over one ISDN B- channel. The connection to the ISDN network is done via the built- in S/T interface.

  • Page 12: How The Connection Works

    Speech is compressed to 32 Kbits ADPCM format and is combined with the telephone signaling data and COM port data for 2300EU. Once the installation has been completed, your Remote Module will enable your remotely located Lucent phone to function exactly like your deskset at the office.
  • Page 13 Technologies representative for ordering information. ® 603 E Callmaster III 603F1 Callmaster IV® ® Callmaster VI (This PC-based product is certified for residential use.) NOTE: For residential installations, FCC regulations prohibit use of telephones not certified for residential use. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 14: Introduction

    Checklists Before continuing with the installation and configuring of Introduction your Switch Module, please go through the following checklists. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 15: Checklist

    ® Switch Your ISDN DEFINITY Extender, Models 2300EU and 2100EU, Switch Module package should contain: Module Checklist ® One ISDN DEFINITY Extender, Models 2300EU and 2100EU, Switch Module. ® One ISDN DEFINITY Extender, Models 2300EU and 2100EU, System Administrator’s Guide.

  • Page 16: Isdn Line Checklist

    ® PC or If you are connecting ISDN DEFINITY Extender, Models 2300EU and 2100EU, Switch Module to a PC Network or network , you will require: Connection For the model 2300EU or 2100EU: One serial cable with a male DB9 cable end.

  • Page 17: Environment Checklist

    Within 150 meters (500 feet) of the DEFINITY ECS. ® Electrical The AC electrical requirement for the ISDN DEFINITY Extender, Models 2300EU and 2100EU, is: Checklist 12 volt DC unregulated supplied by 220 or 240 Volt adapters. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 18: Quick Configuration Guide

    Ensure that you have the Switch Module (module is Configuring labeled ‘Switch Module’ on the cover) before proceeding. Installing the ® To configure and connect your ISDN DEFINITY Switch Extender, Models 2300EU and 2100EU, see Figure 1: Module PHONE/ RS-232 ISDN +12VDC SWITCH Figure 1.
  • Page 19 The ISDN network switch type. Currently only ETSI NET 3 is available. • The DN1 and DN2 numbers for the Switch ISDN line. • TEI type (auto, fixed). • TEI1 if fixed TEI type was selected. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 20 11. Set the COM port, if required. 12. Set ISDN Connect Rate, if required. 13. Select the Show Settings menu to confirm all parameters were entered correctly. 14. Select Exit. 15. Select Exit again to end the programming session. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 21: Verifying Configuration

    Reconnect the ISDN line and ECS digital port. Plug the AC adapter to the back of the Switch Module. After the powering-up, your Switch Module LED should blink a three green flash sequence, indicating it is now configured. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 22: Configuring Using A Terminal

    • COM Port – Data Rate, Parity, Data Bits, Stop Bits. (Optional) For the 2300EU, the COM Port settings are for the serial data connection that shares the first B channel. For the 2100EU the COM Port settings are for the RS232 data port that uses the second B channel.

  • Page 23: The Eti And Tti Menus

    ® when accessing the ISDN DEFINITY Extender, Models 2300EU and 2100EU, through the RS232 port. The ETI menu is the default menu that appears after powering up your module and operates using VT100 terminal emulation. If your PC doesn’t have VT100 terminal emulation, you need to use the TTI menu, which is accessed after the ETI menu displays.

  • Page 24: Terminal Edit Line

    You can select a menu item by pressing: • A hot key (the number of the menu item). • The arrow up and arrow down keys. • The Enter key when your menu selection is highlighted. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 25: Configuring The Switch Module

    Switch Module • Configure ISDN – allows you to configure the ISDN parameters. • Configure System - is designed for you to configure Passwords, the COM port, showing settings, and for software upgrades. • Exit. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 26: Setting Isdn Parameters

    ISDN Parameters may require configuring: Parameters • The ISDN Network Switch Type. • The two Directory Numbers (DN) numbers. • The TEI type. From the Main Menu, press 1 For the Configure ISDN menu to access the ISDN Parameter sub-menus. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 27: Setting Dn1

    You automatically return to the Configure ISDN Menu. To save your changes if you are finished programming, Exit from the Configure ISDN Menu. Type “Y” at the system prompt to save your changes. Type “N” at the system prompt to discard your changes. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 28: Setting Dn2

    You automatically return to the Configure ISDN Menu. To save your changes if you are finished programming, Exit from the Configure ISDN Menu. Type “Y” at the system prompt to save your changes. Type “N” at the system prompt to discard your changes. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 29 Press 7 to Set TEI1. Enter the TEI number of the switch site (0-63). Press Return to save the number. If you change a FIXED TEI type, you must power-down your module to use the new ISDN settings. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 30: Saving Isdn Changes

    • Set ISDN Connect Rate • Show Settings • Software Upgrade The System Administrator is the person responsible for Passwords configuring Passwords. Selecting this menu item from the main menu will prompt the user for the System Administrator’s password. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 31: Configuring The Com Port

    Configuring Using a Terminal The COM port is available on the 2300EU and 2100EU Configuring models for serial data communications. The 2300EU the COM multiplexes voice and data across the first B channel. On Port the 2100EU, the COM port uses the second B channel.

  • Page 32: Setting Data Rate

    Highlight the desired Data Bit and press Enter. Your two options are 8 or 7 data bits. Press the hot key for the Data Bits you want. When you make your selection, the Stop Bits menu will appear. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 33: Setting Stop Bits

    All system settings will be displayed. ® Software All ISDN DEFINITY Extender, Models 2300EU and 2100EU, units can be software upgraded. Upgrades Selecting this menu item prepares the module for a Serial port Software Upgrade. For details, see the Software Upgrading section later in this manual.

  • Page 34: Data Communications

    • An RS232 serial port on the second B channel The RS232 COM port that shares the first B channel is available on the 2300EU. The RS232 port on the second B channel is available on the 2100EU. The 2100EU is capable of asynchronous to synchronous PPP over the RS232 port.

  • Page 35: Using The Rs232C Com Port

    Data Communications To use the COM port on the 2300EU for serial data Using the transmissions, you will require RS232 serial cables and RS232 COM data equipment. The COM port connection through the Port modules should be treated as a null modem serial cable.

  • Page 36: Pin Rs232C Connector

    Note: To use the 2300EU for simultaneous data access, you must make sure that the COM port settings for your Remote Module, remote PC, Switch Module, and data communications server all match.

  • Page 37: 2100Eu Terminal Information

    If you are going to be dialing directly into a Remote Access Server, connections are not required to the Switch Module, but your Information Services Department should be consulted on setting up a Dial-up Network connection on the remote PC. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 38: Typical Operation

    A Dial-up Networking connection on the PC may also be configured to make a connection to an Internet Service Provider. See your Information Services Department for internet connection information and assistance. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 39: Setting The Pc Modem

    11. Select Properties. 12. Select 57600 as the maximum speed. Have your Information Services Department set up your Dial-up Networking connection, using the Motorola BitSURFR as the modem, on the remote PC and the Remote Access Server. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 40: 2100Eu Ta Configuration

    115.2 kbps. The default rate of 57600 kbps is recommended. Press Enter. NOTE: Selecting a data rate slower than 57600 kbps may cause some connection problems. When you make your selection, the Parity menu will appear. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 41: Setting Parity

    To change Stop Bits: Setting Stop Bits Highlight the Stop Bit format you want. Your options are 1 (recommended) or 2 stop bits. Press Enter. You will now automatically return to the Configure System Menu. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 42: 2100Eu At Command Set

    (For example, ATS0? or ATS0=? will both display the value of the auto answer configuration parameter). ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 43 >V= View the ISDN parameters G – View ISDN switch type C – View DNs, and TEIs >W Save active ISDN configuration >Z Replace active ISDN configuration with the saved settings Table 1. ISDN Configuration Commands ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 44: Terminal Adapter Configuration Commands

    Message format n=0- Numeric messages 1- Verbose messages <default> Carrier/Protocol result codes - are n=0- Disabled<default> carrier and protocol messages 1- Enabled displayed Table 3. Terminal Adapter Configuration Commands Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 45 Carriage return character 0-127 (default = 13) Line feed character 0-127 (default = 10) Backspace character 0-127 (default = 8) Table 3. Terminal Adapter Configuration Commands Cont’d ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 46 0 or 1 BitSURFR command lines. The value of this command is ignored. &V View TA configuration @MENU Display the 2100EU/230EU Extender configuration menu Table 3. Terminal Adapter Configuration Commands Cont’d Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 47: Terminal Adapter Action Commands

    Carrier/Protocol Result Codes and the Connect Messages parameters may also keep some of the messages from being displayed. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 48 PROTOCOL PPPC The PPP protocol is in use on the connection CHANNEL B1 The call was established using the B1 channel CHANNEL B2 The call was established using the B2 channel Table 5. AT Results Codes cont’d ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 49: Software Upgrading

    Software Upgrading ® Introduction The ISDN DEFINITY Extender, Models 2300EU and 2100EU, allows you to perform software (firmware) upgrading in the field. The two software upgrade methods ® for the ISDN DEFINITY Extender, Models 2300EU and 2100EU, are: • The serial port S-Record Upgrade, which requires obtaining a soft copy of the new release.

  • Page 50: Upgrading The Serial Port

    After 10 seconds of red blinking very fast, the LED will blink green three times and red once. The LED will then blink 3 sets of 8 yellow flashes. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 51 The module should then display: Successfully erased The screen should display the following message: Please upload (to module) the S Record file using ASCII protocol. Waiting for upload file... Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 52: Verify Upgrade

    Code Verified. Upgrade Successful! Press Return Key to Restart Unit. Your module is still running the old code until you restart the Module, press the return key to automatically restart your module and to begin executing the new software. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 53: Upgrading From The Remote Module

    If both modules do not have the same version and you want to complete the Switch Software upgrade, from the Upgrade Switch? Menu: Press Ok or 2 to start the Switch Module’s software upgrade. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 54 The new software is being stored to the FLASH memory on your Switch Module. When the upgrade is 100% completed, the new code is downloaded. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 55: Verifying The Switch Upgrade

    Press Ok or 2 to invoke a disconnection from the Switch Module and restart your Switch Module with the newly downloaded code. If you encounter any errors during the Upgrade process, please see Cannot Upgrade Software section. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 56: Troubleshooting

    Switch Module at the switch site. • Verify the ISDN DEFINITY ® Extender, Models 2300EU and 2100EU, LEDs are flashing. • Eliminate potential causes of interference. • Check the error message on the telephone. • Verify the ISDN parameters and Dial Numbers.

  • Page 57: No Switch Module Connection

    • Ensure your Remote & Switch Modules have the correct ISDN parameters. • Ensure the AC power adapter is connected to the No Indicator ® Extender, Models 2300EU and ISDN DEFINITY Lights At 2100EU, module. Power Up • Ensure the AC power outlet is working. Check it with some other electrical device.

  • Page 58: Led Sequences

    Greens followed Contact Customer Service. by a Red. • Green – FLASH load passed, running FLASH code. 3 sets of 8 Access terminal configuration menu by typing Yellow blinks ‘MENU’. Table 7. LED Power Up Verification Sequences ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 59: Led Error Indicator Sequences

    Unit is online with the Switch Module (B1). Data connection is not established. 0 Red or (2100EU) Data connection is established. 1 Red or (2100EU) Data (B2) dialing for connection. 2 Red (2100EU) Table 8. LED Indicator Sequences ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 60 1 Red or Data connection is established. (2100EU). 2 Red Data (B2) dialing for connection. (2100EU). 1 Red 1 Yellow Fatal Error. Contact Customer Support. 1 Green Table 8. LED Indicator Sequences cont’d *For Remote Module only. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 61: Serial S-Record Upgrade Errors

    Too Small The code is too large for the Remote Module Flash ROM REM Flash is unable to upgrade your unit with this code release. Too Small ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 62: Upgrade Start Failure

    The Remote Module was expecting a response but did not UG Data receive it within the required time. The upgrade failed. Timeout Failure The upgrade failed. Data End Timeout Failure The code in your upgrade destination module is invalid. UG CRC Retry upgrade. Timeout Failure ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 63: Diagnostic Statistics

    C: should not occur at all. Probably the result of a hardware problem (or failure). (For example, Number of times the DSP communication failed.) Please see the Error Codes table on the following page. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 64 Number of times User Data channel discarded data due to receive overflow (probably because host did not observe flow control). 116B Number of times carrier detect lost from Terminal Adapter. Table 9. Error Codes Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 65: Error Codes

    136X Reserved for future use 2 137X Reserved for future use 3 138X Reserved for future use 4 139X Reserved for future use 5 140X Reserved for future use 6 141X Maximum number of error codes ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 66: Resetting The Statistics

    After viewing Diagnostics Statistics to determine a Resetting The problem with your system, and you no longer require the Statistics messages displayed, the statistics need to be reset. Press until the display shows Reset Stats? Press The statistics are now reset. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 67: Connection Errors

    Remote and Switch Modules to not complete a successful connection or break the existing connection. Table 10 lists all possible Connection Errors that could be displayed, likely causes of the error condition, and suggestions/actions to correct the error. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 68 ISDN network: no Route is available, Bad channel, Switch Congestion. Call has been rejected by far end (Switch). No user response. No Answer May have dialed an invalid number (wrong PBX Dial number). Table 10. Error Codes continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 69 Try changing your ISDN Connect Rate from Auto to 56k. DSP communication failed. If continues to be displayed, then DSP Fatal Error possible hardware problem. Contact Customer Support. Table 10. Error Codes ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 70 No SCC Contact Customer Support. Transmit If you are still experiencing difficulties, the suitability of the Problem phone lines is in question. Check with your phone company to Continue ensure the line requirements have been met. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 71 The units wake out of COD and Data problems on successfully establish a connection, the ISDN network. but were disconnected due to a V.42 failure. Note: If placing an outgoing call the unit tries to reconnect. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 72 Remote was unable to network. establish a V.42 connection to the Switch module. ISDN Conn The units attempt to wake out of Connectivity Failed COD mode but are unable to problems with the establish an ISDN connection. ISDN network. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 73: Fatal Errors

    The Digital port at the Remote Module was disconnected during Port normal operation. Disconnected If it continues to be displayed, then possible hardware problem. No SCC Contact Customer Support. Transmit Table 11 The fatal error messages and descriptions. ISDN DEFINITY® Extender 2300EU/2100EU...

  • Page 74: Customer Support Information

    Troubleshooting If you need assistance when installing, programming, or Customer using your system, contact your Lucent Technologies Support representative. Information ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 75 For their own protection, users should ensure the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution is particularly important in rural areas. Continued on the next page… ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 76 Attachments electric inspection authority or electrician. Limitations cont’d There are no user-serviceable parts inside this equipment. Mention of third party products are for informational purposes only and constitutes neither endorsement or recommendation of product. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 77 Call On Demand mode ® A feature of the ISDN DEFINITY Extender, Models 2300EU and 2100EU, that disconnects the ISDN connection between the Switch and Remote Modules when there is no activity and reconnects the modules when activity occurs. Central-Site Lines Communication lines (usually twisted-pair) that are ®...
  • Page 78 EU – Europe Identifies this product as a European product. ETI – Enhanced Terminal Interface Facility Transmission facilities. Usually a metallic pair of wires, but can be telephone company carriers, T-1, microwave or dial-up telecommunications lines. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 79 Each SPID is attached to a Directory Number. Each module must be programmed with two SPIDs, one for each Directory Number. See Directory Number. Switch Module The DEFINITY Extender module that connects to the DEFINITY ECS. ISDN DEFINITY® Extender 2300EU/2100EU...
  • Page 80 Up to eight devices can be connected to one ISDN BRI line. The TEI defines which device is communicating with the Central Office Switch. TTI - Text Terminal Interface The fax machine’s telephone number and user name. ISDN DEFINITY® Extender 2300EU/2100EU...

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