Before Calling Basler Technical Support - Basler A400K User Manual

Troubleshooting

6.3 Before Calling Basler Technical Support

To help you as quickly and efficiently as possible when you have a problem with a Basler camera,
it is important that you collect several pieces of information before you contact technical support.
Copy the form that appears below and on the next page, fill it out, and fax the pages to your local
dealer or to your nearest Basler support center. Or, you can write an e-mail listing the requested
pieces of information and with the requested files attached. Our technical support contact
numbers are shown in the front section of this manual.
1 The camera's product ID:
2 The camera's serial number:
3 The operating system:
4 Frame grabber that you use
with the camera:
5 CCT+ version that you use with
the camera:
6 Describe the problem in as
much detail as possible:
(If you need more space, use
an extra sheet of paper.)
7 If known, what's the cause of
the problem?
8 When did the problem occur?
6-8
DRAFT
After start.
After a certain action (e.g., a change of parameters):
While running.
Basler A400k