Interfacing - Basler A400K User Manual

Troubleshooting

6.2.3 Interfacing

Use the interfacing troubleshooting charts if you think that there is a problem with the cables
between your devices or if you have been directed here from another chart.
Interfacing Chart
Always switch off power to the system before making or breaking any connection.
If you have not already done so, use a voltmeter to check the power
source for the camera. The output must be 12 VDC ± 1.2 V. Also, make
sure that the power source meets the other specs shown in Section 2.8.
Reseat the cable connections at the camera and the frame grabber.
After you reseated the connections, is the problem still present?
Check all of the cables in the system:
Check Section
right characteristics and is not too long. It is extremely important to use the proper cables
when you are working with Camera Link based cameras.
Use an ohm meter to check each wire to see if it is broken or shorted to any of the other
wires in the cable.
After you checked the cables, is the problem still present?
substitution. (Substitute only one piece of hardware at a time and
After you finished making substitutions, is the problem still present?
Check the DCF (configuration) file that you are using with your frame grabber. Make sure
that it is the correct file for the Basler A400
files must be used depending on which of the camera's features you have enabled.
DCF files for many types of frame grabbers are available at the Basler web site:
www.basler-vc.com. These files have all been tested with the A400
suggest that you use them if one is available for your type of frame grabber.
After you checked the DCF file, is the problem still present?
Contact Basler Technical Support. The contact numbers appear after the title page of this manual.
Before you call for support, be sure to make note of the camera settings and the frame grabber settings
you are using. You should also have a captured live image and a captured test image available. Technical
support will frequently request that you e-mail copies of these captured images.
6-6
Is the power source OK?
2.2 of this manual and make sure that you are using a cable that has the
Yes
If extra hardware is available, try to locate the problem by
retry the system after each substitution.)
Yes
k model
Yes
DRAFT
Yes
Yes
. Be aware that sometimes different DCF
k model
Replace the
No
power source
Exit this
No
No
Exit this
No
chart.
No
s and we
Basler A400k
chart.
Exit this
chart.
Exit this
chart.