Vertical Wave User Manual page 213

Why doesn't the message
waiting light come on when I
receive a new voicemail
message?
If the Wave server has a
different IP addressthan that
provided by the DHCP, what
should I do?
Why do I lose audio on some
calls when using a Bluetooth
headset?
Why does a transferred call
sometimes get disconnected
from my SIP Softphone?
Release 3.0
SYMPTOM
Your phone system or service provider must provide visual
Message Waiting indicator for this feature to work. Contact your
System Administrator for information about this feature.
By default the 5000i SIP phone will try to discover the Wave server
using DHCP. If the Wave server has a different IP address than that
provided by the DHCP server then the phone must be configured
manually.
To check the phone menu (or Web interface) and program the
TFTP server address manually, go to: Configuration Menu->Phone
Settings->S/W Update and verify the following fields:
• Provisioning Type = TFTP
• TFTP ServerAddress = Wave IP address
• S/W Download Flag = Yes
• Config Download Flag = Yes
• DHCP Option = Don't use any option
With multiple calls on hold, a digital phone user who retrieves a
non-ring back held call at the same time as the ring-back button
LED lights to indicate ringback from another call, audio may
occasionally be lost.
1) Pick up the handset, then press [SPEAKER] to light the LED.
2) Hangup the handset, Bluetooth will have audio in most cases.
If a SIP softphone is used to transfer a call to a digital or analog
phone, and the transfer takes longer than 25 seconds, it may
automatically time out and disconnect.
This behavior may occur because of the default Call Inactivity
setting on the eyeBeam SIP softphone. To change this behavior,
change the value of the Call Inactivity setting from Enabled (the
default) to Disabled. For more information about how to change
this setting, refer to eyeBeam v1.5 user manual (provided by the
softphone manufacturer).
Wave Phone User Guide
Troubleshooting
SOLUTION
-
B 2
April 2012