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Troubleshooting Information (Cont.)
Symptom
Panel doesn't respond to my touches • The protective cover makes calibration difficult because the user
The left border of the graphics has a
crawling, dashed line.
NetLinx Studio only detects one of
my connected Masters.
I can't seem to connect to a NetLinx
Master using NetLinx
Studio 2.
I have more that one Modero panel
connected to my System Master and
only one shows up.
NXD-430/NXD-435 4.3" Wall/Flush Mount Touch Panels
Solution
can't calibrate on specific crosshairs when the sheet is pressing on
the whole LCD.
• Verify that the protective laminate coating on the LCD has been
removed before beginning any calibration process.
• On some units at some resolutions, wavy lines may appear across
the entire screen. This has been seen on middle resolutions and is
referred to as the "Mid Range Fallout" problem.
• This is due to the graphics controller settings in the firmware.
• Update to the latest v2.XX.XX firmware. Visit the www.amx.com >
Tech Center > Downloadable Files > Firmware Files > Modero
panels, and then download the KIT file to your computer.
Each Master is give a Device Address of 00000.
• Only one Master can be assigned to a particular System number.
When working with multiple Masters, open different instances of
NetLinx Studio and assign each Master its own System value.
• Example: a site has an NXC-ME260/64 and an NI-4000. In order to
work with both units. The ME260/64 can be assigned System #1 and
the NI-4000 can then be assigned System #2 using two open
sessions of NetLinx Studio 2.
• From the Settings > Master Comm Settings > Communication
Settings > Settings (for TCP/IP), uncheck the "Automatically Ping
the Master Controller to ensure availability" box.
• The pinging is to determine if the Master is available, and to reply
with a connection failure instantly if it is not. Without using the ping
feature, you will still attempt to make a connection, but a failure will
take longer to be recognized. Some firewalls and networks do not
allow pinging, though, and the ping will then always result in a failure.
• When connecting to a NetLinx Master controller via TCP/IP, the
program will first try to ping the controller before attempting a
connection. Pinging a device is relatively fast and will determine if the
device is off-line, or if the TCP/IP address that was entered was
incorrect. If you decide NOT to ping for availability and the controller
is off-line, or you have an incorrect TCP/IP address, the program will
try for 30-45 seconds to establish a connection.
Note: When trying to connect to a master controller that is behind a
firewall, unchecking this option may be required. Most firewalls will not
allow ping requests to pass through for security reasons.
Multiple NetLinx Compatible devices (such as Modero panels) can be
associated for use with a single Master. Each Modero panel comes
with a defaulted Device Number value of 10001. When using multiple
panels, it can become very easy to overlook the need to assign
different Device Number values to each panel.
• Press and hold the grey Front Setup Access button for 3 seconds to
open the Setup page.
• Press the Protected Setup button (located on the lower-left of the
panel page), enter 1988 into the on-screen Keypad's password field,
and press Done when finished.
• Enter a Device Number value for the panel into the Device Number
Keypad. The default is 10001 and the range is from 1 - 32000.
Troubleshooting
111
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