Chapter 12: Troubleshooting The Installation; Troubleshooting The Installation - Avaya C360 Installation And Configuration Manual

Chapter 12: Troubleshooting the Installation

Troubleshooting the Installation

This section will allow you to perform basic troubleshooting of the installation. If you are unable
to solve the problem after following the procedures in this chapter, please contact Avaya
Technical Support.
Table 35: Troubleshooting 1 of 3
Problem/Cause
Switch does not power up
If the cord is inserted correctly, check that the power source is working
by connecting a different device in place of the C360.
No data on 10/100 Mbps link
AC power cord not
●
inserted or faulty
DC power cord not
●
connected correctly or
faulty
If that device works, refer to the next step.
●
If that device does not work, check the power
●
C360 AC power
●
supply not functioning
Faulty cable
●
Suggested Solution
Check that the AC power cord is
●
inserted correctly
Replace the power cord
●
Check the wiring (refer to
●
Connecting to a DC Power
Source (C364T NEBS Only)
page 51).
Replace the power cord.
●
Use an optional BUPS (Backup
●
Power Supply)
Contact your local Avaya
●
distributor. The power supply is
not user-replaceable.
Replace the cable
●
on
1 of 3
Issue 1 July 2006 201