Trunk Identification - Avaya


Definity Quick Reference Manual

Console operations

Trunk Identification

The Trunk Identification feature allows you to use the attendant console or a
backup telephone to identify a specific trunk being used on any trunk call,
incoming or outgoing. This can help you find faulty or noisy trunks so you can
report them to your local telephone company, thus providing better service to your
users.
To use the Trunk Identification feature from the attendant console or from a
backup telephone:
1. While on a trunk call where you are experiencing a bad connection, press
the
TRUNK ID
2. Continue with your call.
Give this information to your administrator to determine which physical trunk is
connected to that trunk group. Relay this information to your local telephone
company to report bad trunks.
42 DEFINITY ECS Console Operations Quick Reference
button.
The display shows a number sequence. The first number is the trunk
access code, and the second number is the trunk identification
number. Write down the trunk information.